Question & Answer
Question
This article informs administrators about QRadar® Support policies. QRadar Support assists administrators to investigate and correct issues with WinCollect, such as error messages, documentation questions, or troubleshooting. This document outlines out-of-scope work for WinCollect cases and the responsibilities of the QRadar administrator.
Answer
Responsibilities for WinCollect
WinCollect is a Syslog event forwarder that administrators can use to forward events from Windows™ logs to QRadar®. Since a single host with WinCollect can forward logs from multiple Windows hosts, administrators might need to reach out to IBM® QRadar® support for assistance when systems stop sending logs. This article explains what assistance can be given to administrators for these issues.
Support type | Description | Responsibility |
WinCollect assistance and error support |
Administrators can use QRadar technical support to assist administrators with WinCollect errors or software issues. For example, QRadar Support can:
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QRadar technical support To open a case or report a WinCollect issue, contact QRadar technical support |
Out-of-scope for QRadar Support |
The following activities are considered out-of-scope for technical support. QRadar Support reserves the right to close cases related to the following issues:
Resources:
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Document Information
Modified date:
21 March 2024
UID
ibm16497175