Question & Answer
Responsibilities for customer developed application issues
Customers have the ability to create custom apps that provide extra functionality specific to their environments. App development leverages functionality from the QRadar App Software Development Kit (SDK), which is a set of tools to build, run apps locally to test, package, and deploy apps for QRadar.
|Customer created applications support||
QRadar® Support provides only basic assistance for customer developed applications as most questions and complex issues are considered forum or community support for QRadar. For example, QRadar Support can:
|QRadar technical support
To open a case or report a customer created application issue, contact QRadar technical support.
|Out-of-scope for QRadar Support||Developers are responsible for their custom applications and can receive forum support from the community of QRadar users for most development questions. The following activities are considered out-of-scope for technical support cases:
For community based assistance, see the IBM SDK Forums.
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17 June 2021