Question & Answer
Responsibilities for third-party software
QRadar® is designed and developed specifically to support its intended functions and contains software packages, which are tested and verified by IBM quality teams to ensure compatibility. Installation of RPMs or monitoring software on the QRadar appliance is not supported. For more information, see Third-party software on QRadar appliances.
|Third-party software support||
QRadar® Support can assist with error messages or confirm product functionality for third-party software not hosted on the QRadar appliances. For example, data exchange with software outside of the QRadar appliance.
QRadar Support can investigate errors related to:
|QRadar technical support
To open a case with supported integrations contact QRadar technical support.
|Out-of-scope for QRadar Support||
The following topics are considered out-of-scope for technical support. QRadar Support reserves the right to close cases related to the following issues:
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16 June 2021