How to overcome cloud transformation challenges to deliver superior experiences

Today’s customers demand experiences that are nuanced, contextual and, above all, personalized. Creating such personalized experiences is a key differentiator among competitors in any market. However, it can be difficult, and traditional on-premises systems often aren’t up to the task. That’s why many business leaders have been looking to implement cloud solutions to gain the […]

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Fitzsoft transforms Zambia’s technology sector with IBM Cloud

All over the word, the smartphone revolution has had a huge impact on the way people interact with technology. Smartphone applications have made the web more user friendly, opening it up to new audiences. In Zambia, this revolution has taken a little longer to arrive, but its impact is likely to be even more transformative. […]

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MultiChoice South Africa taps Watson to support customer service staff

Great customer service is essential for any business to prosper and grow. In a fiercely competitive marketplace, such as the South African media broadcast sector, it becomes even more important to provide your customers with speedy, efficient service whenever they seek advice or need to solve issues with their subscriptions. At MultiChoice South Africa, customer […]

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5 tips to get the most out of business process mapping

Every organization has processes designed to provide a framework for accomplishing tasks, achieving business objectives and serving customers. It’s basically an outline of the steps it takes to do something. Most business leaders would admit these processes are frequently not optimized or have become outdated. Are your processes clearly defined? Do you know where to […]

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IBM X-Force Red Security Team takes on security challenges with the help of IBM Cloud

Unless you live under a rock, you’ve likely seen a recent top news headline with the words “security breach” somewhere in there. This is not the type of press companies want to be recognized for, and it is even worse for the millions of customers who are left out in the cold when their unauthorized […]

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How the IBM Garage helps large enterprises be as nimble as startups

Large enterprises often have the advantage of established markets, economies of scale and real-world experience, but startups have benefited from the unrelenting power of agility. Moving swiftly, startups introduced new apps and services that forever altered customer expectations. These entrepreneurial endeavors are disruptors that have been changing the world. Until now, enterprises have struggled to […]

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IBM, VMware partnership simplifies cloud journey for businesses across industries

With many enterprises currently adopting multiple clouds, it’s clear that there is no one-size-fits-all cloud strategy. Enterprises want, and are investing in, the ability to have a seamless and consistent experience across their public, private and hybrid cloud services. That’s why in 2016, IBM and VMware set out to tackle a pressing industry challenge: extending […]

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Fuga Technologies redefines design with cloud-based automation

Every business needs to market its services to attract potential clients, but for highly skilled graphic designers, developing promotional materials can be a dull, time-consuming process. Instead of focusing on creative work, they must spend hours resizing images, adjusting text and repositioning items to fit different formats. Leaders at Fuga Technologies, an innovative IT startup […]

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3 ways cloud is transforming the banking industry

Banking firms have many of the same IT challenges of any other industry: infrastructure scalabity requirements, the need for application modernization and a pressure to use data to build better customer experiences. At the same time, banking firms also face some of the most stringent security and compliance standards of any industry. Cloud technology can […]

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Lessons learned on the digital transformation journey

If one were to map the digital transformation journey, it would begin with digitization (going “paperless”), followed by digital optimization (automating business processes with workflow, business rules and software robots). Only after these steps can an organization begin true digital transformation, in which technology, processes and people work in new ways to eliminate information silos […]

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A 5-minute summary of the IDC API Market Share Report

IDC recently released its Worldwide Integration Middleware and API Management Software Market Shares, 2017 business report, which covers integration middleware and API management software. It’s full of interesting information, but most people won’t find the time to read all the details of the full report. So here’s a quick overview you can read in five […]

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Transforming manufacturing with artificial intelligence

Artificial intelligence (AI) is no longer just a field for academic researchers; machine learning and deep learning are becoming mainstream technologies that any organization can harness. This could have dramatic implications for many industries, including manufacturing. The impact of AI on manufacturing is likely to usher in a whole new era of industrial development. The […]

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