Cognitive

Enable your smarter business with IBM Cloud

Think about the last time you traveled on an airplane. The airline’s cloud played a critical role in your experience, from the app you used to book your flight, to checking in at the kiosk, to the on-demand notifications that told you where to pick up your bags. Today, your cloud strategy needs to be […]

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Help accelerate AI initiatives with IBM Cloud Private

Forward-looking enterprises should be on the road to AI. Companies across the globe are looking to AI as a catalyst to transform their businesses and reinvent themselves as intelligent enterprises. To gain more insight around how companies are planning on using AI, the IBM Global C-suite Study program conducted a global survey of more than […]

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Get ahead with cognitive operations machine learning technology

At IBM Think 2018 I had many opportunities to interact with clients. Through those conversations, I gained numerous insights into the evolving challenges in the IT operations management space. I also learned a lot about the successes IBM clients are achieving with IBM cognitive management capabilities. The challenges around managing hybrid environments are not new, […]

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AI social robot uses IBM Watson technology for customer service

According to Forbes, “Offering second-to-none customer service could help your business to succeed no matter what the economic climate or latest technology craze.” Being available and offering knowledge go a long way toward strengthening customer relationships. That’s why Computer Gross Italia S.p.A. (CGI), an Italian information and communications technology distributor, uses Pepper, an AI sales […]

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At the tipping point: Transformation in the contact center

Contact centers are going through some serious changes, which may already be disrupting the status quo. Customer engagement has dramatically altered businesses. Contact centers must now evolve into an “omnichannel” or multi-channel interaction hub. Communications are no longer limited to the traditional voice channel. Customers expect or even demand to engage with businesses seamlessly across […]

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The real impacts of automation

In a recent column at InfoWorld, Mike Gilfix, IBM vice president of digital business automation, noted that many people believe automation will redefine the workforce. That may be true, he writes, but not in the way many tend to think. It doesn’t necessarily mean fewer jobs. Gilfix writes: “In fact, the greatest impact of digital […]

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Are you putting cloud and AI to work?

Businesses are becoming smarter with the use of intelligent digital platforms. But not all digital platforms are built equally. What was your digital platform initially built for? Knowing the answer to this question will help you understand what capabilities your business will be able to adopt and adapt to in the future. Are you ready […]

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Why cloud AI is a solid bet

At Think 2018 later this month, IBM will be showcasing cloud platforms, AI-based services and how the two work together to help businesses push forward. Forbes contributor Paul Teich recently highlighted why “being a leader in AI is a significant accomplishment for a company that is in its second century.” First is the value of […]

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KBC K’Ching chatbot uses IBM Watson for authentic conversational interface

In my last post, I explained how K’Ching, a financial app for young people, has a familiar look and feel to apps they’re already using. Now I’ll share a little about how we developed our open chatbot with Watson Conversation on the IBM Cloud. Building a chatbot from scratch K’Ching is an open chatbot, which […]

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Bringing AI and cloud to low-code development: Mendix and IBM Cloud

Technical complexity and other roadblocks shouldn’t prevent organizations from using advanced cloud services. So IBM and Mendix, a leader in low-code platforms, are partnering to make sure they don’t. According to IDC, cloud computing is now a substantial part of new IT spending and is expected to grow from $96.5 billion in 2016 to more than […]

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Powered by IBM Watson AI, KBC K’Ching speaks the language of youth

KBC Group NV has the core motto “We speak your language,” but in 2015, we realized we weren’t actually speaking the language of young people. Youngsters like apps, but the apps KBC had at that time were not tailored to the user experience, nor products kids expected or wanted. They were financial apps focused on […]

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Bringing the natural language of Watson Conversation to call centers

In my role as an adoption leader for Watson and IBM Cloud, I see chatbots and Watson Conversation capturing the imaginations of many clients. The ability to automate the dialogue around frequently asked questions almost builds the chatbot business case for itself. Agents once tasked to field 80 percent of queries with 20 percent of […]

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