Cognitive

Why your company should be considering a cognitive IVR system

To those of us in the contact center space, one of the most interesting and promising developments has arrived. We can now build cognitive agents that communicate with customers using natural language through voice calls. The industry is finally listening to what customers have been saying for a long time: Traditional interactive voice response (IVR) […]

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Announcing IBM Voice Gateway to make your call center cognitive

Cognitive solutions are transforming business. Company leaders are watching for new cognitive capabilities to come to market and learning how they can use them to improve business. One of the latest cognitive solutions is IBM Voice Gateway. I’m excited to introduce it to you here. Before I go into the detail of what Voice Gateway […]

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Intelligence in the cloud: Beyond the hype

If you follow developments in cloud architecture, you may have been hearing a lot recently on the importance of an “intelligent cloud” and an “intelligent edge.” Cloud providers who have traditionally focused on providing infrastructure and software have begun to realize that there is only so much value they can drive through these as-a-service offerings, […]

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Cognitive tool helps professionals discover food trends

Like fashion, the world of food is ever-changing. What was trendy last month may not be in favor next month. For chefs, producers, retailers and food services companies, knowing what’s current is a vital part of staying relevant. That’s why Barcelona-based Reimagine Food, an international hub devoted to boosting food innovation, developed SmartFoodS, a discovery […]

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How businesses can get the cognitive edge

The buzz in the computing industry is all about cognitive. My clients are at various stages of understanding its implications. They want to know what cognitive truly is and how it solves real business challenges. So what is cognitive?  As many observers have noted, it’s not a specific product. Instead, it’s an era that includes multiple […]

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Social media sentiment analysis paints a clearer picture of the political environment

According to Pew Research Center, social media opens up new ways for people with similar interests to find, share and talk about news, including news about politics, with friends and colleagues. This means social media can get somewhat chaotic during election time. Cognitical is a cognitive solution from the Cloud Therapy team that conducts sentiment […]

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The solution to AI and jobs Is training, not taxes

Let’s take a breath: robots and artificial intelligence systems are nowhere near displacing the human workforce. Nevertheless, no less a voice than Bill Gates has asserted just the opposite and called for a counterintuitive, preemptive strike on these innovations. His proposed weapon of choice? Taxes on technology to compensate for losses that haven’t happened. AI […]

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Paygilant prevents mobile wallet fraud with IBM Cloud technology

People around the world do almost everything with their mobile devices. Paying for purchases with them is just another use case that makes sense. That’s why the issuers — banks, financial markets, communications service providers and mobile wallet providers — as well as merchants  want to be part of this trend. They’re developing and promoting their mobile wallets […]

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Watson identifies the best shots at the Masters

Golf fans know great shots when they see them. And now, Watson does, too. For this year’s Masters Tournament, IBM — which has a long history with the Masters as a technology partner — is making use of Watson’s Cognitive Highlights capability to find those memorable moments and spotlight them at Augusta National Golf Club […]

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Cloud Therapy helps doctors better understand and diagnose rare diseases

For patients who have a rare disease, it can take a long time to get an accurate diagnosis. Some conditions have doctors working months or even years to try to make sense of symptoms and test results. Patients cannot afford to forgo treatment while doctors try to discern clues about their conditions. For many, there’s […]

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How Woodside Energy outthinks uncertainty with Watson

Seventy miles off the coast of Australia, in the deep waters of the North West Shelf, you’ll find what looks like a gas platform. But don’t be fooled. This massive tapestry of pipes and shafts, gauges and steel is more than a piece of machinery — it’s a prototype for a cognitive business. Saving and […]

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Twitter turns to Watson to stop abuse before it starts

Twitter isn’t taking bullying on its platform sitting down. In remarks at IBM InterConnect this week, Twitter Vice President of Data Strategy Chris Moody said stopping abuse is the company’s number one priority, though he admitted it is “a very, very hard challenge.” Along with updates to its policies, another way Twitter is facing down […]

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