Cognitive

TheLogicValue personalizes investment advice with IBM Watson and IBM Cloud

To maximize returns, investors and financial advisors carefully research and analyze company share prices, industry trends and commodity values. If they get the recipe right, the potential gains are massive. TheLogicValue built a sophisticated solution that analyzes companies, funds and bonds to generate risk assessments, reports and investment advice. Powered by data from Thomson Reuters, […]

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Japan Airlines personalizes customer experience with IBM Watson on the IBM Cloud

For consumers, it’s refreshing when a large company treats them as human beings with real personalities instead of letting them feel lost in the crowd. For airlines, the sheer volume of flights and travelers can sometimes make it difficult to provide a personalized customer experience. When airports are busy and flights are full, passengers can […]

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How to transform customer experiences with cognitive call centers

Customer data and insights can help steer companies to new levels of innovation, engagement and profit. And, most organizations are sitting on a gold mine of customer data. But, it’s how customer data is used that matters. How is your organization collecting and using customer insights? Are you using it to create the most engaging […]

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INTER boosts dental insurance sales by 33 percent with IBM Watson

Recent years have seen a surge in the popularity of chatbots. About 15 percent of American adults say they have used a chatbot to interact with a company in the last year. That development shouldn’t come as a great surprise. Implemented well, chatbots, also known as virtual assistants, offer consumers a valuable source of information. […]

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Automated, cloud-based IBM service looks to remove AI bias

Like human beings, artificial intelligence (AI) systems don’t always know what they don’t know. That can lead to problems, such as facial recognition software that doesn’t recognize certain types of faces or voice software that can’t understand particular accents. Biases like those have even led some organizations to be wary of AI for liability reasons. […]

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MultiChoice South Africa taps Watson to support customer service staff

Great customer service is essential for any business to prosper and grow. In a fiercely competitive marketplace, such as the South African media broadcast sector, it becomes even more important to provide your customers with speedy, efficient service whenever they seek advice or need to solve issues with their subscriptions. At MultiChoice South Africa, customer […]

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Transforming manufacturing with artificial intelligence

Artificial intelligence (AI) is no longer just a field for academic researchers; machine learning and deep learning are becoming mainstream technologies that any organization can harness. This could have dramatic implications for many industries, including manufacturing. The impact of AI on manufacturing is likely to usher in a whole new era of industrial development. The […]

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Changing the game: 3 ways IBM Cloud is transforming the US Open

For more than 25 years, IBM has collaborated with the United States Tennis Association (USTA) to help put on one of the greatest events in sports: the US Open. As IBM has evolved and innovated, it has brought those advancements to help improve the US Open experience for fans. In 2018, that storied tradition continues […]

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FaceMe facilitates emotional connections powered by AI

Insurance claim? There’s an online form for that. Open a new account? Don’t call; fill in an application and email it back. Want a loan? Have a conversation with a chatbot. By going digital, businesses have increased efficiency and driven down costs, but people are wired for connection. For many businesses, emotional connection has been […]

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4 exciting things about the future of automating work

The future of artificial intelligence cannot be successful without the development of automation. These two processes work together, promising to increase productivity and efficiency in the workplace. At the same time, many worry about the loss of jobs — and potential economic downfall — if robots and other automated technologies take over the digital marketplace. […]

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Soul Machines gives AI a human face with the help of Watson

From talking watches to AI-powered financial advisors, a world where people routinely speak to machines is shifting from science fiction to everyday reality. Artificial intelligence (AI) is no longer in the realm of academic research. It is becoming extremely useful for enterprises, especially in business functions such as customer service. Chatbots are the obvious example. […]

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Precision agriculture technology detects late blight with help from Watson

You may have heard of the Irish potato famine in the 1800s, but do you know what caused it? Late blight, which can affect both potatoes and tomatoes, is one of the most common and devastating diseases in agriculture. It was the reason for the famine that caused the death or emigration of more than […]

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