itil

Managed cloud vs. unmanaged cloud infrastructure

Cloud computing has radically changed the way information technology (IT) works, enabling a smarter business and a new infrastructure delivery model. Organizations willing to run their resources on the cloud will eventually have to decide whether they want to use a managed or unmanaged infrastructure as a service (IaaS) delivery model. Each company’s choice depends on […]

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IBM SoftLayer comes ashore in Australia

The first of two new IBM SoftLayer sites (commonly known as points of deployment) in Australia is now available for use in Melbourne. The formal announcement can be found here. This is exciting news, especially for many businesses that have onshore Australian data residency requirements and now finally have a local site. The second site […]

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IBM SmartCloud Control Desk: ITIL meets cloud

What is IBM SmartCloud Control Desk and how does it relate to ITIL?

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Service management in a cloud computing era

Usually the business and operational teams do not have a clear and accurate view of their IT assets. This is where service management comes in.

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Part 2 of 3: Doug Clark, IBM UKI Cloud Computing Leader, in conversation with Sam Garforth

In this three-part blog post, Doug Clark and I had a conversation on 4 May 2012 about his views on cloud in the IT industry and his role within it. It was my goal to learn more about the business aspects of cloud and whether there are geographical differences in its adoption.

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Forget the IT department — we need an SI department

However, it got me thinking – what if we applied the same kind of thinking to an IT service management (ITSM) model, what would the post-cloud world look like?

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ITIL and cloud series: Service design for cloud implementation

Your business is changing and you verified cloud computing as a possible solution. You have defined your strategy, formed a vision and a roadmap to realize it, and decided on the service and deployment models to start with. Now you need to focus on the design of your cloud implementation and you need consultants and architects, helping you with the base of good practices and proven architectures.

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Introducing IBM SmartCloud Enterprise+ (Part 1 of 2)

Note: Through the end of the year, we’ll be posting one blog per day from our top 10 “greatest hits” from Thoughts on Cloud since we launched in September. This post is #8 and was originally published on Nov. 16.

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ITIL and cloud (Part 1): ITIL 2011 speaks about cloud computing. Is this enough?

Note: Through the end of the year, we’ll be posting one blog per day from our top 10 “greatest hits” from Thoughts on Cloud since we launched in September. This post is #7 and was originally published on Sept. 30.

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Is ITSM (as we know it) over when I move into the cloud?

IT service management (ITSM) projects could be long and painful, so hey, why don't we move everything to the cloud and forget about ITIL? Well, it ain't that easy. After all the initial hype, and even when there might be some confusion around it, seems cloud computing is here, not only to stay, but to change some of the game rules.

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ITIL and cloud series: Cloud for strategy and strategy for cloud

With this and the next blog I would like to stimulate your thinking around the cloud service strategy and cloud service design phases, and also describe some of the experiences we've had and methodology that we normally use with clients.

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ITIL and cloud series: Beyond the books, ITIL value and cloud implications

In my previous blog, “ITIL 2011 speaks about cloud computing. Is this enough?” I reported how the recent 2011 version of ITIL speaks about cloud computing and realized we definitely need to try to go beyond the official books. With this and future blogs I will try to contribute with some ideas and statements, which are my own and not necessarily best practices.

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