SaaS for customer care professional

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SaaS solutions
for customer care professionals

Cognitive insights and collaborative workflow in the cloud

IBM offers an array of powerful software as a service (SaaS) and business process as a service (BPaas) solutions for customer care and support professionals. Leveraging the IBM SaaS portfolio, your team can develop unique service and retention techniques with fast, personalized customer conversations.

Featured solution

IBM Watson Engagement Advisor

A cloud-based solution that helps brands crunch big data in record time to transform the way they engage clients in key functions such as customer service and support.