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Protect and transform your enterprise with a holistic IAM program


5 min read

The journey toward a smarter IAM program

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Learn about the four pillars of identity and access management

Protecting your resources while managing user access, complying with regulations and analyzing risk-based context to prevent threats is no easy feat.

Identity and access management (IAM) is rapidly becoming a priority for security professionals as they seek to mitigate the cost and reputational damage of compromised credentials. Forrester predicts that the IAM software market will grow to USD 16.8 billion by 2023, up from USD 10.2 billion in 2018 — a compound annual growth rate (CAGR) of 10.5%.1

In 2022, the most common initial attack vector, compromised credentials, was responsible for 19% of breaches at an average breach cost of USD 4.35 million.2 Therefore, without a comprehensive and up-to-date IAM program, your users, assets and data are exposed to significant security risk.

A holistic IAM program not only manages user access, authentication and compliance to protect your enterprise, but also can reduce costs and improve efficiency through automation. The program enables you to use AI and data analytics to identify high-risk patterns in context and prevent potential breaches before they occur.

New technologies make transformative IAM goals possible to achieve. As a result, cloud- and API-based offerings that simplify integration and adapt to evolving business requirements are replacing monolithic IAM solutions.

In 2023, 80% of organizations will fail to meet security, privacy, usability and scale requirements if their IAM teams don’t deliver technical guidance to developers.3

Despite the benefits of a holistic and intelligence-driven IAM program, many organizations still have fragmented, stagnant and incomplete solutions that expose them to significant risk. Their security officials are aware their IAM programs are outdated and leave security gaps but are unsure where to start. In this paper, we identify four pillars of a holistic IAM program and describe how IBM IAM solutions can help you achieve them.

Read about the four pillars of a holistic IAM program and choose where to begin your journey:

Replace or augment passwords with more effective and less cumbersome solutions that provide security and appropriate levels of access.

Implement a consumer identity and access management (CIAM) strategy to keep up with increasing and changing privacy regulations and consumer expectations of a personalized experience.

Ensure your organization is compliant with regulations and is appropriately granting and revoking access to sensitive information as users move roles within or leave an organization.

Monitor how your privileged users access restricted data and analyze their behavior patterns in context to identify and mitigate potential risk.

1 Jennifer Adams, Merritt Maxim, Andras Csar, Forrester Analytics: IAM Software Forecast, 2018 To 2023 (Global), Forrester, 10 May 2019.
2 IBM Cost of a Data Breach 2022, IBM Security, July 2022.
3 Felix Gaehtgens, Henrique Teixeira, Erik Wahlstrom, Akif Khan, David Mahdi, Predicts 2020: Identity and Access Management, Felix Gaehtgens, Henrique Teixeira, Erik Wahlstrom, Akif Khan, David Mahdi, 9 December 2019.


6 min read

Workforce identity and access management (IAM)

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Seamless and secure access for your entire organization

Move beyond passwords and connect any user to any resource.

Your identity and access management program can keep your business secure while maintaining a frictionless experience for users. To achieve both goals, organizations are moving away from passwords and embracing more current and effective multifactor authentication (MFA) solutions such user biometrics, mobile-optimized push notifications and hard tokens.

While more than 70% of organizations still rely on passwords for authentication,1 the majority are expected to prioritize MFA and embrace it at a rapid pace.

With modernized MFA methods in place, you can implement an additional layer of security without complicating the user experience.

MFA can decrease the risk of several different types of attack, including ransomware, data theft, business email compromise (BEC) and server access.2

As you grant users access on and on-premises, contextual data across user, device, activity, environment and behavior can help you identify digital identity risks and limit access in high-risk attempts. With AI-powered adaptive access controls, you can dynamically assess a holistic view of risk and vary the level of access granted to users accordingly.

With IBM Security Verify, you can:

Deployed as a standalone solution or in combination with other access management tools, Verify helps you deliver authentication as a service to any of your cloud, on-premises or custom apps.

With Verify, you can enable MFA and passwordless login anywhere in your IT environment.

Using real-time analytics and risk detection, Verify dynamically adapts access levels to risk levels.

IBM Security Verify
Connect users to resources while protecting your organization’s assets.

Securing the identity of users across a variety of devices and platforms while maintaining a frictionless experience presents security professionals with challenges yet rewarding outcomes. To facilitate this result, many seek to move their legacy IAM solutions to the cloud or integrate them with cloud-based solutions.

Identity as a service (IDaaS) is projected to grow to USD 6.5 billion in 2024, from USD 2.5 billion in 2019, at a CAGR of 21.1% during the forecast period. 3

Opting for cloud-delivered IAM services over an upgrade of existing on-premises solutions can help you reduce costs, innovate with a minimal infrastructure footprint, simplify operations and deploy faster.

Lean on IBM Security Services to reach your “ideal identity posture” faster

Transition from on-premises to IDaaS faster with implementation help from IAM experts.

In addition to quick delivery of functionality, IBM Security cloud IAM services can orchestrate a phased journey that minimizes user disruption.

With fully managed operations for your IDaaS platform, you can continuously improve your IAM program and expand your solutions as your organization evolves.

Augment your in-house IAM team with IBM technical professionals, while you retain and redeploy skilled IAM team members.

IBM Cloud IAM Services
Plan and execute an IDaaS program designed for business growth.

1 Using Zero Trust to Kill the Employee Password, Forrester Research, Inc., 2 August 2021.
2 X-Force Threat Intelligence Index 2022, IBM Corporation, February 2022.
3 Identity as a Service Market, Global Forecast to 2024, Markets and Markets, 5 September 2019.


4 min read

Consumer identity and access management (CIAM)

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Protect consumer data while creating delightful digital experiences

Balance privacy and personalization to help protect consumer data and address regulations.

Businesses aim to provide consumers with personalized, frictionless experiences while protecting the digital identity of their users across various touchpoints. In its November 2021 report, Gartner recommended that “IAM-focused security and risk management leaders should prioritize customer identity and access management initiatives to focus on customer user experience, high scalability, security and privacy. They must enable a consistent view of all types of external identities across channels and products."1

Managing user data can be an important differentiator for enterprises. However, protecting data privacy and maintaining compliance with regulations — such as the Health Insurance Portability and Accountability Act (HIPAA), General Data Protection Regulation (GDPR), Payment Card Industry Data Security Standard (PCI DSS) and California’s data privacy law — may be more important than ever. A robust CIAM solution asks users for permission and consent throughout their lifecycles and on the various devices they use. This practice can help you establish progressive trust and maintain protection across touchpoints and compliance with the most recent regulations.

A breach could cost you the following ways:

USD 4.35 million
Average cost of a data breach2

327 days
Average time to identify and contain2

IBM Security Verify can help you do the following tasks:

Help protect against attacks like credential stuffing or account takeover while preserving a frictionless user experience for low-risk users.

Keep applications up to date with consent management workflows that allow developers and privacy officers to speak the same language and help avoid repetitive work.

Meet the ranging demands of consumers with a wide array of passwordless and MFA methods, along with social login options to help reduce login friction.

IBM Security Verify
Provide protected and personalized user experiences.

IBM Security CIAM Services can help you do the following tasks:

Protect the privacy of users across a growing number of digital touchpoints without losing sight of their identity or journey.

Support the needs of your chief marketing officer and business operations with a turnkey CIAM solution that can enable a trusted relationship with customers.

Deploy customer-facing campaigns and your enterprise’s digital transformation initiatives faster than before.

IBM Security CIAM Services
Delight and retain customers with a robust CIAM program.

2 Cost of a Data Breach 2022, IBM Security, July 2022.


4 min read

Identity governance

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Manage and adapt user access while you address regulations

Provision and deprovision employee access as they change roles or leave your organization.

As you implement IAM policies across your enterprise, enable your managers and HR professionals to grant and deprovision employee access as they join, move within and exit your organization. Despite the risk outdated controls pose, many enterprises fail to regularly update entitlements — even for accounts with access to highly sensitive information.

Outdated entitlements can also put you at risk of noncompliance if regulations require you to keep user digital identity records, along with their access levels and audit trails.

When equipped with the right resources, managers and HR professionals can set levels of access based on user's business activity and needs rather than relying on role-based policies that can lead to over-privileged accounts.

Role-based approaches to setting entitlements typically meet no more than 70% of needs. 1

IBM Security Verify Governance and IBM Security Verify provides you with the tools to do the following:

Automate the process of provisioning and deprovisioning access rights for joiners, movers, and leavers across your organization, and recertify periodically at a comfortable cadence.

Instead of using IT jargon that can lead to bulk approvals, empower your managers with business-friendly information that allows them to understand and set entitlements appropriately.

Proactively mitigate risk using identity analytics powered by machine learning, which can automatically expose top risks along with suggested remediation.

IBM Security Verify Governance
Grant access to resources and assess

IBM Security Verify
Modernize your lifecycle management with a hybrid approach to identity governance

As you work to employ consistent processes and workflows for managing user identity and access across your enterprise, you may need tools that help you optimize your Identity and Governance Administration (IGA) for your business needs. IBM Identity and Governance Administration Services provides support to deploy and use your identity governance tools in a hybrid multicloud or on-premises environment.

IBM Identity Governance and Administration Services
Align your Identity Governance and Administration solution with your business goals and help boost employee productivity.

1 Ant Allan, Felix Gaehtgens, What You Must Know About Identity and Access Management in 100 Tweets, Gartner, 10 September 2020.


6 min read

Privileged access

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Monitor users with privileged access and protect endpoints

Gain visibility into the activity of your privileged users and protect your highly sensitive resources.

Since sharing highly sensitive information with a large pool of users will increase your attack surface, you can better protect your resources by restricting access to a small group of privileged users. However, these privileged accounts require high-order security controls, such as a password vault, and continuous monitoring.

Surprisingly, more than half of enterprises are unable to locate their privileged accounts.

Organizations that have no idea how many privileged accounts they have or where they’re located1

Organizations that have privileged accounts that never expire or get deprovisioned2

Failure to implement sophisticated security controls and leaving gaps in protecting privileged user endpoints and credentials is also common. For example, nine out of 10 organizations rely on human-created passwords — which may have not been changed for several months or longer — for privileged accounts.3

Successful Privileged Access Management (PAM) solutions monitor the activity of privileged accounts and use analytics to flag unusual behavior and mitigate the effects of a breach from a privileged user endpoint.

With IBM Security Verify Privilege, you can do the following tasks:

Manage, protect and audit privileged accounts across their lifecycles.

Identify devices, servers and other endpoints with administrative privileges to enforce least-privilege security, control application rights and reduce impact on support teams.

Centralize secrets management, enforce access and generate automated logging trails with high-velocity vaulting that runs on all platforms.

IBM Security Verify Privilege
Discover and protect your privileged account credentials and endpoints.

Effectively deploying and managing a PAM technology solution requires a comprehensive strategy and deployment plan with a continuous improvement mindset. IBM Privileged Access Management Services can provide your enterprise with a holistic and flexible PAM program, from strategy to deployment, steady state management, automation, analytics and optimization.

IBM Privileged Access Management Services
Secure your privileged accounts with a smarter PAM program.


4 min read

Client success stories

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Learn how VLI and the IBM Office of the CIO benefited from our IAM solutions and services

While the needs of VLI and the IBM Office of the CIO varied in purpose and scope, both were able to find an IAM solution that fit their needs.

VLI moves cargo faster

VLI moves 38 million tons of agricultural, steel and mineral products around each year using 8,000 kilometers of railway, 100 locomotives, 6,700 railway cars, eight intermodal terminals, four strategically located shipping ports, 8,000 employees and 1,000 contractors.

With IBM Security IAM Solutions, VLI began to grant user access 95% faster and within seconds rather than days. Employee productivity increased while risks of malware and ransomware attacks were reduced.

We decided on IBM for a combination of reasons: the technology, local support and price. We validated the technical integration and that the solution works for us.”
Thiago Galvao
Chief Information Security Officer (CISO) at VLI
Learn how VLI used a suite of IBM Security IAM solutions to reduce the risk of threats and improve the efficiency of their transportation network.

IBM Office of the CIO simplifies secure identity and access for over 27 million users

First, imagine having to provide IAM services for over half a million IBM employees around the world, with a highly customized, single tenant, on-premises platform. And at the same time, you have to provide similar identity and access services for over 27 million global IBM clients with a separate, antiquated first-generation IDaaS solution. Now you might begin to understand what the IBM Office of the CIO was up against: two separate IAM platforms offering different technologies and different levels of maturity, reliability and functionality.

After gathering requirements and considering all the options, the Assured Identity and Cybersecurity Operations team chose IBM Security Verify for their combined millions of internal and external users. The number one reason? Top of the list was because the APIs enabled a seamless application migration. And number two? They’d be able to customize the user interface to fit their exact requirements without draining their development resources.

The IBM Security Verify capabilities enabled us to provide our customers with extensible features for enhanced security with flexible MFA methods, password management enhancement, user ID lifecycle management and self-care, application management, flexible user notification of changes, and event notification service.”
Lee Ann Rodgers
IBMid Program Manager, Assured Identity and Cybersecurity Operations, IBM
Learn how IBM Office of the CIO used IBM Security Verify to create secure identity and access for millions of users.

IBM IAM consultants and security specialists can help you design and manage identity and access solutions tailored to your needs and maximize your IAM investments to set you up for long-term success.

IBM Security IAM Services
Design an IAM strategy tailored to your needs.