Add customer care and other industry-specific packages out-of-the-box to jump-start your assistant.
When a user’s request is unclear, Watson will automatically propose multiple options to their question, rather than respond incorrectly.
Intent conflict resolution:
Use AI to identify human-introduced errors in your training data.
Log data across instances:
Incorporate insights from your production environment into your development environment.
Use your existing conversation data to train your assistant faster.
Expand the knowledge of your assistant by searching unstructured data.
Service desk integrations:
Seamless transition between Watson and Intercom's live agents.
Manage the update process of your assistant more easily.