Recommended

Lite

Free

  • 10,000 messages/month
  • 5 skills
  • 100 dialog nodes

Get started free

Standard

$0.0025USD/message

  • Unlimited messages/month
  • 20 skills
  • 10 versions per skill
  • Unlimited dialog nodes

Get started

Plus

Contact sales for a 30-day trial

  • Unlimited messages/month
  • 50 skills
  • 10 versions per skill
  • Unlimited dialog nodes
  • Service desk integrations

Contact for Plus

Premium

Custom pricing

  • Unlimited messages/month
  • 50 skills
  • 50 versions per skill
  • Unlimited dialog nodes
  • Service desk integrations
  • Data isolation

Contact for Premium

Deploy Anywhere

Custom pricing

  • Deploy on-premises, or on any private, public or hybrid-multicloud using IBM Cloud Private for Data
  • Unlimited messages/month
  • 50 skills
  • Unlimited dialog nodes
  • Data resides onsite

Contact to deploy anywhere

Pricing Details

Recommended

Plan Features

Lite*
Free

Standard
$0.0025/message

Plus

Premium

Deploy Anywhere

Messages per month

10,000

unlimited

unlimited

unlimited

unlimited

Skills

5

20

50

50

50

Dialog nodes per skill

100

unlimited

unlimited

unlimited

unlimited

Days worth of analytics data

7 days

30 days

30 days

90 days

Coming soon

Versions per dialog skill

-

10 versions

10 versions

50 versions

Coming soon

Pre-built content
Disambiguation

-

-

Intent conflict resolution

-

-

Coming soon

Intent recommendations

-

-

Coming soon

Service desk integrations

-

-

-

Search skill (beta)

-

-

Coming soon

Leverage log data across instances

-

-

-

-

Data isolation

-

-

-

SLAs

-

99.5%

99.5%

99.90%

-

Data resides onsite

-

-

-

-

Run on any cloud, including IBM, Amazon, Google, Microsoft and on-premises environments

-

-

-

-

  • Messages per month

    10,000

  • Skills

    5

  • Dialog nodes per skill

    Dialog nodes connect your user’s input with the response provided by the assistant.

    100

  • Days worth of analytics data

    7 days

  • Versions per dialog skill

    Manage the update process of your assistant more easily.

    -

  • Pre-built content

    Add customer care and other industry-specific packages out-of-the-box to jump-start your assistant.

  • Disambiguation

    When a user’s request is unclear, Watson will automatically propose multiple options to their question, rather than respond incorrectly.

    -

  • Intent conflict resolution

    Use AI to identify human-introduced errors in your training data.

    -

  • Intent recommendations

    Use your existing conversation data to train your assistant faster.

    -

  • Service desk integrations

    Seamless transition between Watson and live agents.

    -

  • Search skill (beta)

    Expand the knowledge of your assistant by searching unstructured data.

    -

  • Leverage log data across instances

    Incorporate insights from your production environment into your development environment.

    -

  • Data isolation

    -

  • SLAs

    -

  • Data resides onsite

    -

  • Run on any cloud, including IBM, Amazon, Google, Microsoft and on-premises environments

    -

  • Messages per month

    unlimited

  • Skills

    20

  • Dialog nodes per skill

    Dialog nodes connect your user’s input with the response provided by the assistant.

    unlimited

  • Days worth of analytics data

    30 days

  • Versions per dialog skill

    Manage the update process of your assistant more easily.

    10 versions

  • Pre-built content

    Add customer care and other industry-specific packages out-of-the-box to jump-start your assistant.

  • Disambiguation

    When a user’s request is unclear, Watson will automatically propose multiple options to their question, rather than respond incorrectly.

    -

  • Intent conflict resolution

    Use AI to identify human-introduced errors in your training data.

    -

  • Intent recommendations

    Use your existing conversation data to train your assistant faster.

    -

  • Service desk integrations

    Seamless transition between Watson and live agents.

    -

  • Search skill (beta)

    Expand the knowledge of your assistant by searching unstructured data.

    -

  • Leverage log data across instances

    Incorporate insights from your production environment into your development environment.

    -

  • Data isolation

    -

  • SLAs

    99.5%

  • Data resides onsite

    -

  • Run on any cloud, including IBM, Amazon, Google, Microsoft and on-premises environments

    -

  • Messages per month

    unlimited

  • Skills

    50

  • Dialog nodes per skill

    Dialog nodes connect your user’s input with the response provided by the assistant.

    unlimited

  • Days worth of analytics data

    30 days

  • Versions per dialog skill

    Manage the update process of your assistant more easily.

    10 versions

  • Pre-built content

    Add customer care and other industry-specific packages out-of-the-box to jump-start your assistant.

  • Disambiguation

    When a user’s request is unclear, Watson will automatically propose multiple options to their question, rather than respond incorrectly.

  • Intent conflict resolution

    Use AI to identify human-introduced errors in your training data.

  • Intent recommendations

    Use your existing conversation data to train your assistant faster.

  • Service desk integrations

    Seamless transition between Watson and live agents.

  • Search skill (beta)

    Expand the knowledge of your assistant by searching unstructured data.

  • Leverage log data across instances

    Incorporate insights from your production environment into your development environment.

    -

  • Data isolation

    -

  • SLAs

    99.5%

  • Data resides onsite

    -

  • Run on any cloud, including IBM, Amazon, Google, Microsoft and on-premises environments

    -

  • Messages per month

    unlimited

  • Skills

    50

  • Dialog nodes per skill

    Dialog nodes connect your user’s input with the response provided by the assistant.

    unlimited

  • Days worth of analytics data

    90 days

  • Versions per dialog skill

    Manage the update process of your assistant more easily.

    50 versions

  • Pre-built content

    Add customer care and other industry-specific packages out-of-the-box to jump-start your assistant.

  • Disambiguation

    When a user’s request is unclear, Watson will automatically propose multiple options to their question, rather than respond incorrectly.

  • Intent conflict resolution

    Use AI to identify human-introduced errors in your training data.

  • Intent recommendations

    Use your existing conversation data to train your assistant faster.

  • Service desk integrations

    Seamless transition between Watson and live agents.

  • Search skill (beta)

    Expand the knowledge of your assistant by searching unstructured data.

  • Leverage log data across instances

    Incorporate insights from your production environment into your development environment.

  • Data isolation

  • SLAs

    99.90%

  • Data resides onsite

    -

  • Run on any cloud, including IBM, Amazon, Google, Microsoft and on-premises environments

    -

  • Messages per month

    unlimited

  • Skills

    50

  • Dialog nodes per skill

    Dialog nodes connect your user’s input with the response provided by the assistant.

    unlimited

  • Days worth of analytics data

    Coming soon

  • Versions per dialog skill

    Manage the update process of your assistant more easily.

    Coming soon

  • Pre-built content

    Add customer care and other industry-specific packages out-of-the-box to jump-start your assistant.

  • Disambiguation

    When a user’s request is unclear, Watson will automatically propose multiple options to their question, rather than respond incorrectly.

  • Intent conflict resolution

    Use AI to identify human-introduced errors in your training data.

    Coming soon

  • Intent recommendations

    Use your existing conversation data to train your assistant faster.

    Coming soon

  • Service desk integrations

    Seamless transition between Watson and live agents.

    -

  • Search skill (beta)

    Expand the knowledge of your assistant by searching unstructured data.

    Coming soon

  • Leverage log data across instances

    Incorporate insights from your production environment into your development environment.

    -

  • Data isolation

  • SLAs

    -

  • Data resides onsite

  • Run on any cloud, including IBM, Amazon, Google, Microsoft and on-premises environments

Language Support

Watson Assistant supports a variety of languages, however, the coverage of the support differs from feature to feature. For a detailed view of our product's language support per feature, go here.

*To get started with your trial, you will create a Free Plan (no charge) instance of the Watson Assistant service, which is capped at 10,000 free API calls. At the end of the trial period your instance will be disabled if you do not upgrade your account to a subscription plan. You may upgrade your account at any time during the trial period. By signing up, you agree to the Terms. When you upgrade from Lite to a paid plan, you’ll keep all your intents, entities, dialog flows, and chat logs