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Pricing

Lite*

Free

Free plan to get started.

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  • 10,000 messages/month
  • 5 skills
  • Pre-built content
  • 7-day analytics dashboard

Standard

$0.0025USD/message

Get started with your first assistant.

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  • Unlimited messages/month
  • 20 skills
  • Pre-built content
  • 30-day analytics dashboard
  • Versioning (coming soon)

Plus

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Build a more robust assistant, faster.

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  • Unlimited messages/month
  • 50 skills
  • Pre-built content
  • 30-day analytics dashboard
  • Disambiguation
  • Intent conflict resolution
  • Intent recommendations
  • Search skill (coming soon)
  • Service desk integrations (coming soon)
  • Versioning (coming soon)

Premium

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For high-security businesses focused on mission-critical applications.

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  • Unlimited messages/month
  • 50 skills
  • Pre-built content
  • 90-day analytics dashboard
  • Disambiguation
  • Intent conflict resolution
  • Leverage log data across instances
  • Data isolation
  • SLAs 99.9%
  • Intent recommendations
  • Search skill (coming soon)
  • Service desk integrations (coming soon)
  • Versioning (coming soon)

IBM Cloud Private

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For businesses that need to run on-premises.

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  • Unlimited messages/month
  • 50 skills
  • Pre-built content
  • Disambiguation
  • Data resides onsite

Glossary

Pre-built content:
Add customer care and other industry-specific packages out-of-the-box to jump-start your assistant.

Disambiguation:
When a user’s request is unclear, Watson will automatically propose multiple options to their question, rather than respond incorrectly.

Intent conflict resolution:
Use AI to identify human-introduced errors in your training data.

Log data across instances:
Incorporate insights from your production environment into your development environment.

Intent recommendations:
Use your existing conversation data to train your assistant faster.

Search skill:
Expand the knowledge of your assistant by searching unstructured data.

Service desk integrations:
Seamless transition between Watson and live agents.

Versioning:
Manage the update process of your assistant more easily.

* To get started with your trial, you will create a Free Plan (no charge) instance of the Watson Assistant service, which is capped at 10,000 free API calls. At the end of the trial period your instance will be disabled if you do not upgrade your account to a subscription plan. You may upgrade your account at any time during the trial period. By signing up, you agree to the Terms. When you upgrade from Lite to a paid plan, you’ll keep all your intents, entities, dialog flows, and chat logs.