Explore Watson Assistant pricing plans to create an omni-channel customer experience.

Lite

Free

Kick the tires and try us out

Get started free

Standard

$0.0025USD/ message

Build an MVP that gets the job done

Get started

Plus

Recommended

Contact us

Build a powerful assistant that connects to all channels and scales to voice

Try free for 30 days

Premium

Contact us

Build an assistant for mission critical applications

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Deploy Anywhere

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Build a robust assistant behind your firewall or on any cloud

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Pricing Details

Recommended

Channels

Lite*

Free

Standard

$0.0025USD/ message

Plus

Contact us

Premium

Contact us

Deploy Anywhere

Contact us

Messaging Channels
Custom Channel via API

Features

Messages per month

10,000

unlimited

unlimited

unlimited

unlimited

Skills

5

20

50

50

50

Dialog nodes per skill

100

unlimited

unlimited

unlimited

unlimited

Days worth of analytics data

7 days

30 days

30 days

90 days

Coming soon

Versions per dialog skill

 

10 versions

10 versions

50 versions

50 versions

Chat interface

 

 

Coming soon

Pre-built content
Disambiguation
Digressions
Intent conflict resolution

 

 

Intent recommendations

 

 

 

Customer service integrations

 

 

 

Search skill

 

 

Deployment

Leverage log data across instances

 

 

 

 

Data isolation

 

 

 

Mutual Authentication

 

 

 

 

HIPAA enabled

 

 

 

 

Usage and training data kept private by default

 

 

 

SLAs

 

99.50%

99.50%

99.90%

 

Data resides onsite

 

 

 

 

Run on any cloud, including IBM, Amazon, Google, Microsoft, and on-premises environments

 

 

 

 

Lite*

Standard

Plus

Premium

Deploy Anywhere

Language Support

Watson Assistant supports a variety of languages. However, support coverage differs from feature to feature. For a detailed view of the product's language support per feature, go here.

*To get started with your trial, you will create a Free Plan (no charge) instance of the Watson Assistant service, which is capped at 10,000 free API calls. At the end of the trial period your instance will be disabled if you do not upgrade your account to a subscription plan. You may upgrade your account at any time during the trial period. By signing up, you agree to the Terms. When you upgrade from Lite to a paid plan, you’ll keep all your intents, entities, dialog flows, and chat logs.

    Channels

  • Messaging Channels

  • Custom Channel via API

  • Features

  • Messages per month

    10,000

  • Skills

    5

  • Dialog nodes per skill

    Dialog nodes connect your user’s input with the response provided by the assistant.

    100

  • Days worth of analytics data

    7 days

  • Versions per dialog skill

    Manage the update process of your assistant more easily.

     

  • Chat interface

     

  • Pre-built content

    Add customer care and other industry-specific packages out-of-the-box to jump-start your assistant.

  • Disambiguation

    When a user’s request is unclear, Watson will automatically propose multiple options to their question, rather than respond incorrectly.

  • Digressions

  • Intent conflict resolution

    Use AI to identify human-introduced errors in your training data.

     

  • Intent recommendations

    Use your existing conversation data to train your assistant faster.

     

  • Customer service integrations

    Seamless transition between Watson and live agents.

     

  • Search skill

    Expand the knowledge of your assistant by searching unstructured data.

     

  • Deployment

  • Leverage log data across instances

    Incorporate insights from your production environment into your development environment.

     

  • Data isolation

     

  • Mutual Authentication

     

  • HIPAA enabled

     

  • Usage and training data kept private by default

     

  • SLAs

     

  • Data resides onsite

     

  • Run on any cloud, including IBM, Amazon, Google, Microsoft, and on-premises environments

     

    Channels

  • Messaging Channels

  • Custom Channel via API

  • Features

  • Messages per month

    unlimited

  • Skills

    20

  • Dialog nodes per skill

    Dialog nodes connect your user’s input with the response provided by the assistant.

    unlimited

  • Days worth of analytics data

    30 days

  • Versions per dialog skill

    Manage the update process of your assistant more easily.

    10 versions

  • Chat interface

     

  • Pre-built content

    Add customer care and other industry-specific packages out-of-the-box to jump-start your assistant.

  • Disambiguation

    When a user’s request is unclear, Watson will automatically propose multiple options to their question, rather than respond incorrectly.

  • Digressions

  • Intent conflict resolution

    Use AI to identify human-introduced errors in your training data.

     

  • Intent recommendations

    Use your existing conversation data to train your assistant faster.

     

  • Customer service integrations

    Seamless transition between Watson and live agents.

     

  • Search skill

    Expand the knowledge of your assistant by searching unstructured data.

     

  • Deployment

  • Leverage log data across instances

    Incorporate insights from your production environment into your development environment.

     

  • Data isolation

     

  • Mutual Authentication

     

  • HIPAA enabled

     

  • Usage and training data kept private by default

     

  • SLAs

    99.50%

  • Data resides onsite

     

  • Run on any cloud, including IBM, Amazon, Google, Microsoft, and on-premises environments

     

    Channels

  • Messaging Channels

  • Custom Channel via API

  • Features

  • Messages per month

    unlimited

  • Skills

    50

  • Dialog nodes per skill

    Dialog nodes connect your user’s input with the response provided by the assistant.

    unlimited

  • Days worth of analytics data

    30 days

  • Versions per dialog skill

    Manage the update process of your assistant more easily.

    10 versions

  • Chat interface

  • Pre-built content

    Add customer care and other industry-specific packages out-of-the-box to jump-start your assistant.

  • Disambiguation

    When a user’s request is unclear, Watson will automatically propose multiple options to their question, rather than respond incorrectly.

  • Digressions

  • Intent conflict resolution

    Use AI to identify human-introduced errors in your training data.

  • Intent recommendations

    Use your existing conversation data to train your assistant faster.

  • Customer service integrations

    Seamless transition between Watson and live agents.

  • Search skill

    Expand the knowledge of your assistant by searching unstructured data.

  • Deployment

  • Leverage log data across instances

    Incorporate insights from your production environment into your development environment.

     

  • Data isolation

     

  • Mutual Authentication

     

  • HIPAA enabled

     

  • Usage and training data kept private by default

     

  • SLAs

    99.50%

  • Data resides onsite

     

  • Run on any cloud, including IBM, Amazon, Google, Microsoft, and on-premises environments

     

    Channels

  • Messaging Channels

  • Custom Channel via API

  • Features

  • Messages per month

    unlimited

  • Skills

    50

  • Dialog nodes per skill

    Dialog nodes connect your user’s input with the response provided by the assistant.

    unlimited

  • Days worth of analytics data

    90 days

  • Versions per dialog skill

    Manage the update process of your assistant more easily.

    50 versions

  • Chat interface

  • Pre-built content

    Add customer care and other industry-specific packages out-of-the-box to jump-start your assistant.

  • Disambiguation

    When a user’s request is unclear, Watson will automatically propose multiple options to their question, rather than respond incorrectly.

  • Digressions

  • Intent conflict resolution

    Use AI to identify human-introduced errors in your training data.

  • Intent recommendations

    Use your existing conversation data to train your assistant faster.

  • Customer service integrations

    Seamless transition between Watson and live agents.

  • Search skill

    Expand the knowledge of your assistant by searching unstructured data.

  • Deployment

  • Leverage log data across instances

    Incorporate insights from your production environment into your development environment.

  • Data isolation

  • Mutual Authentication

  • HIPAA enabled

  • Usage and training data kept private by default

  • SLAs

    99.90%

  • Data resides onsite

     

  • Run on any cloud, including IBM, Amazon, Google, Microsoft, and on-premises environments

     

    Channels

  • Messaging Channels

  • Custom Channel via API

  • Features

  • Messages per month

    unlimited

  • Skills

    50

  • Dialog nodes per skill

    Dialog nodes connect your user’s input with the response provided by the assistant.

    unlimited

  • Days worth of analytics data

    Coming soon

  • Versions per dialog skill

    Manage the update process of your assistant more easily.

    50 versions

  • Chat interface

    Coming soon

  • Pre-built content

    Add customer care and other industry-specific packages out-of-the-box to jump-start your assistant.

  • Disambiguation

    When a user’s request is unclear, Watson will automatically propose multiple options to their question, rather than respond incorrectly.

  • Digressions

  • Intent conflict resolution

    Use AI to identify human-introduced errors in your training data.

  • Intent recommendations

    Use your existing conversation data to train your assistant faster.

     

  • Customer service integrations

    Seamless transition between Watson and live agents.

     

  • Search skill

    Expand the knowledge of your assistant by searching unstructured data.

  • Deployment

  • Leverage log data across instances

    Incorporate insights from your production environment into your development environment.

     

  • Data isolation

  • Mutual Authentication

     

  • HIPAA enabled

     

  • Usage and training data kept private by default

  • SLAs

     

  • Data resides onsite

  • Run on any cloud, including IBM, Amazon, Google, Microsoft, and on-premises environments

Language Support

Watson Assistant supports a variety of languages. However, support coverage differs from feature to feature. For a detailed view of the product's language support per feature, go here.

*To get started with your trial, you will create a Free Plan (no charge) instance of the Watson Assistant service, which is capped at 10,000 free API calls. At the end of the trial period your instance will be disabled if you do not upgrade your account to a subscription plan. You may upgrade your account at any time during the trial period. By signing up, you agree to the Terms. When you upgrade from Lite to a paid plan, you’ll keep all your intents, entities, dialog flows, and chat logs.