Pick a plan to get started, or get both to create an omni-channel customer experience.

Lite

Free

  • 10,000 messages/month
  • 5 skills
  • 100 dialog nodes

Get started free

Standard

$0.0025USD/message

  • Unlimited messages/month
  • 20 skills
  • 10 versions per skill
  • Unlimited dialog nodes

Get started

Plus

Recommended

Custom pricing

  • Unlimited messages/month
  • 50 skills
  • 10 versions per skill
  • Unlimited dialog nodes
  • Service desk integrations

Try free for 30 days

Premium

Custom pricing

  • Unlimited messages/month
  • 50 skills
  • 50 versions per skill
  • Unlimited dialog nodes
  • Service desk integrations
  • Data isolation

Contact for Premium

Deploy Anywhere

Custom pricing

  • Deploy on-premises, or on any private, public or hybrid-multicloud using IBM Cloud Pak for Data
  • Unlimited messages/month
  • 50 skills
  • Unlimited dialog nodes
  • Data resides onsite

Contact us to Deploy Anywhere

Pricing Details

Channels

Lite*

Standard

Plus

Recommended

Premium

Deploy Anywhere

Messaging Channels
Telephony/Voice

-

-

-

-

-

Custom Channel via API

Features

Messages per month

10,000

unlimited

unlimited

unlimited

unlimited

Skills

5

20

50

50

50

Dialog nodes per skill

100

unlimited

unlimited

unlimited

unlimited

Days worth of analytics data

7 days

30 days

30 days

90 days

Coming soon

Versions per dialog skill

-

10 versions

10 versions

50 versions

Coming soon

Pre-built content
Disambiguation

-

-

Intent conflict resolution

-

-

Coming soon

Intent recommendations

-

-

Coming soon

Intercom Integration

-

-

-

Service desk integrations

-

-

-

Search skill

-

-

Coming soon

Deployment

Leverage log data across instances

-

-

-

-

Network, data, and compute isolation

-

-

-

Mutual Authentication

-

-

-

-

HIPAA enabled

-

-

-

-

Usage and training data kept private by default

-

-

-

SLAs

-

99.50%

99.50%

99.90%

-

Data resides onsite

-

-

-

-

Run on any cloud, including IBM, Amazon, Google, Microsoft, and on-premises environments

-

-

-

-

Language Support

Watson Assistant supports a variety of languages. However, support coverage differs from feature to feature. For a detailed view of the product's language support per feature, go here.

*To get started with your trial, you will create a Free Plan (no charge) instance of the Watson Assistant service, which is capped at 10,000 free API calls. At the end of the trial period your instance will be disabled if you do not upgrade your account to a subscription plan. You may upgrade your account at any time during the trial period. By signing up, you agree to the Terms. When you upgrade from Lite to a paid plan, you’ll keep all your intents, entities, dialog flows, and chat logs.

    Channels

  • Messaging Channels

  • Telephony/Voice

    -

  • Custom Channel via API

  • Features

  • Messages per month

    10,000

  • Skills

    5

  • Dialog nodes per skill

    Dialog nodes connect your user’s input with the response provided by the assistant.

    100

  • Days worth of analytics data

    7 days

  • Versions per dialog skill

    Manage the update process of your assistant more easily.

    -

  • Pre-built content

    Add customer care and other industry-specific packages out-of-the-box to jump-start your assistant.

  • Disambiguation

    When a user’s request is unclear, Watson will automatically propose multiple options to their question, rather than respond incorrectly.

    -

  • Intent conflict resolution

    Use AI to identify human-introduced errors in your training data.

    -

  • Intent recommendations

    Use your existing conversation data to train your assistant faster.

    -

  • Intercom Integration

    Seamless transition between Watson and Intercom live agents.

    -

  • Service desk integrations

    Seamless transition between Watson and live agents.

    -

  • Search skill

    Expand the knowledge of your assistant by searching unstructured data.

    -

  • Deployment

  • Leverage log data across instances

    Incorporate insights from your production environment into your development environment.

    -

  • Network, data, and compute isolation

    -

  • Mutual Authentication

    -

  • HIPAA enabled

    -

  • Usage and training data kept private by default

    -

  • SLAs

    -

  • Data resides onsite

    -

  • Run on any cloud, including IBM, Amazon, Google, Microsoft, and on-premises environments

    -

    Channels

  • Messaging Channels

  • Telephony/Voice

    -

  • Custom Channel via API

  • Features

  • Messages per month

    unlimited

  • Skills

    20

  • Dialog nodes per skill

    Dialog nodes connect your user’s input with the response provided by the assistant.

    unlimited

  • Days worth of analytics data

    30 days

  • Versions per dialog skill

    Manage the update process of your assistant more easily.

    10 versions

  • Pre-built content

    Add customer care and other industry-specific packages out-of-the-box to jump-start your assistant.

  • Disambiguation

    When a user’s request is unclear, Watson will automatically propose multiple options to their question, rather than respond incorrectly.

    -

  • Intent conflict resolution

    Use AI to identify human-introduced errors in your training data.

    -

  • Intent recommendations

    Use your existing conversation data to train your assistant faster.

    -

  • Intercom Integration

    Seamless transition between Watson and Intercom live agents.

    -

  • Service desk integrations

    Seamless transition between Watson and live agents.

    -

  • Search skill

    Expand the knowledge of your assistant by searching unstructured data.

    -

  • Deployment

  • Leverage log data across instances

    Incorporate insights from your production environment into your development environment.

    -

  • Network, data, and compute isolation

    -

  • Mutual Authentication

    -

  • HIPAA enabled

    -

  • Usage and training data kept private by default

    -

  • SLAs

    99.50%

  • Data resides onsite

    -

  • Run on any cloud, including IBM, Amazon, Google, Microsoft, and on-premises environments

    -

    Channels

  • Messaging Channels

  • Telephony/Voice

    -

  • Custom Channel via API

  • Features

  • Messages per month

    unlimited

  • Skills

    50

  • Dialog nodes per skill

    Dialog nodes connect your user’s input with the response provided by the assistant.

    unlimited

  • Days worth of analytics data

    30 days

  • Versions per dialog skill

    Manage the update process of your assistant more easily.

    10 versions

  • Pre-built content

    Add customer care and other industry-specific packages out-of-the-box to jump-start your assistant.

  • Disambiguation

    When a user’s request is unclear, Watson will automatically propose multiple options to their question, rather than respond incorrectly.

  • Intent conflict resolution

    Use AI to identify human-introduced errors in your training data.

  • Intent recommendations

    Use your existing conversation data to train your assistant faster.

  • Intercom Integration

    Seamless transition between Watson and Intercom live agents.

  • Service desk integrations

    Seamless transition between Watson and live agents.

  • Search skill

    Expand the knowledge of your assistant by searching unstructured data.

  • Deployment

  • Leverage log data across instances

    Incorporate insights from your production environment into your development environment.

    -

  • Network, data, and compute isolation

    -

  • Mutual Authentication

    -

  • HIPAA enabled

    -

  • Usage and training data kept private by default

    -

  • SLAs

    99.50%

  • Data resides onsite

    -

  • Run on any cloud, including IBM, Amazon, Google, Microsoft, and on-premises environments

    -

    Channels

  • Messaging Channels

  • Telephony/Voice

    -

  • Custom Channel via API

  • Features

  • Messages per month

    unlimited

  • Skills

    50

  • Dialog nodes per skill

    Dialog nodes connect your user’s input with the response provided by the assistant.

    unlimited

  • Days worth of analytics data

    90 days

  • Versions per dialog skill

    Manage the update process of your assistant more easily.

    50 versions

  • Pre-built content

    Add customer care and other industry-specific packages out-of-the-box to jump-start your assistant.

  • Disambiguation

    When a user’s request is unclear, Watson will automatically propose multiple options to their question, rather than respond incorrectly.

  • Intent conflict resolution

    Use AI to identify human-introduced errors in your training data.

  • Intent recommendations

    Use your existing conversation data to train your assistant faster.

  • Intercom Integration

    Seamless transition between Watson and Intercom live agents.

  • Service desk integrations

    Seamless transition between Watson and live agents.

  • Search skill

    Expand the knowledge of your assistant by searching unstructured data.

  • Deployment

  • Leverage log data across instances

    Incorporate insights from your production environment into your development environment.

  • Network, data, and compute isolation

  • Mutual Authentication

  • HIPAA enabled

  • Usage and training data kept private by default

  • SLAs

    99.90%

  • Data resides onsite

    -

  • Run on any cloud, including IBM, Amazon, Google, Microsoft, and on-premises environments

    -

    Channels

  • Messaging Channels

  • Telephony/Voice

    -

  • Custom Channel via API

  • Features

  • Messages per month

    unlimited

  • Skills

    50

  • Dialog nodes per skill

    Dialog nodes connect your user’s input with the response provided by the assistant.

    unlimited

  • Days worth of analytics data

    Coming soon

  • Versions per dialog skill

    Manage the update process of your assistant more easily.

    Coming soon

  • Pre-built content

    Add customer care and other industry-specific packages out-of-the-box to jump-start your assistant.

  • Disambiguation

    When a user’s request is unclear, Watson will automatically propose multiple options to their question, rather than respond incorrectly.

  • Intent conflict resolution

    Use AI to identify human-introduced errors in your training data.

    Coming soon

  • Intent recommendations

    Use your existing conversation data to train your assistant faster.

    Coming soon

  • Intercom Integration

    Seamless transition between Watson and Intercom live agents.

    -

  • Service desk integrations

    Seamless transition between Watson and live agents.

    -

  • Search skill

    Expand the knowledge of your assistant by searching unstructured data.

    Coming soon

  • Deployment

  • Leverage log data across instances

    Incorporate insights from your production environment into your development environment.

    -

  • Network, data, and compute isolation

  • Mutual Authentication

    -

  • HIPAA enabled

    -

  • Usage and training data kept private by default

  • SLAs

    -

  • Data resides onsite

  • Run on any cloud, including IBM, Amazon, Google, Microsoft, and on-premises environments

Language Support

Watson Assistant supports a variety of languages. However, support coverage differs from feature to feature. For a detailed view of the product's language support per feature, go here.

*To get started with your trial, you will create a Free Plan (no charge) instance of the Watson Assistant service, which is capped at 10,000 free API calls. At the end of the trial period your instance will be disabled if you do not upgrade your account to a subscription plan. You may upgrade your account at any time during the trial period. By signing up, you agree to the Terms. When you upgrade from Lite to a paid plan, you’ll keep all your intents, entities, dialog flows, and chat logs.

Plus

Recommended

$0.065/call minute*

  • Support for connecting to existing call centers via SIP
  • Neural voice synthesis
  • Multiple language support
  • Pay per call minute

Contact for Plus

Premium

Coming soon

  • Support for connecting to existing call centers via SIP
  • Neural voice synthesis
  • Multiple language support
  • Data isolation
  • Pay per call minute
  • Pay for concurrency

Coming soon

Deploy Anywhere

Coming soon

  • Deploy on-premises, or on any private, public or hybrid-multicloud using IBM Cloud Pak for Data
  • Support for connecting to existing call centers via SIP
  • Neural voice synthesis
  • Multiple language support
  • Pay per call minute
  • Pay for concurrency

Coming soon

Pricing Details

Channels

Plus

Recommended

Premium

Coming soon

Deploy Anywhere

Coming soon

Messaging Channel Integrations

-

-

-

Telephony/Voice
Custom Channel via API

-

-

-

Features

Pay per call minute
Pay for concurrency

-

Skills

50

50

50

Dialog nodes per skill

unlimited

unlimited

unlimited

Versions per dialog skill

10 versions

50 versions

Coming soon

Pre-built content
Disambiguation

Coming soon

Coming soon

Coming soon

Intent conflict resolution

Coming soon

Intent recommendations

Coming soon

Search skill

Coming soon

Coming soon

Coming soon

Phone Specifications

Concurrent call capacity

50-100**

Starts at 250

Starts at 50

Real-time transcription

-

***
***
VPN support

-

SMS capability

Coming soon

Support for SIP call transfers
Outbound dialing

Coming soon

Coming soon

Connectivity to existing IVRs
Multiple language support
Neural voice synthesis
Language, acoustic, and voice customizations
Numeric redaction

Deployment

Network, data, and compute isolation

-

Usage and training data kept private by default

-

SLAs

99.50%

99.90%

-

Data resides onsite

-

-

Run on any cloud, including IBM, Amazon, Google, Microsoft, and on-premises environments

-

-

    Channels

  • Messaging Channel Integrations

    -

  • Telephony/Voice

  • Custom Channel via API

    -

  • Features

  • Pay per call minute

  • Pay for concurrency

    Pay for the maximum number of simultaneous phone calls you need the solution to support.

    -

  • Skills

    50

  • Dialog nodes per skill

    Dialon nodes connect your user's input with the response provided by the assistant.

    unlimited

  • Versions per dialog skill

    Manage the update process of your assistant more easily.

    10 versions

  • Pre-built content

    Add customer care and other industry specific cpackages out-of-the-box to jump-start your assistant.

  • Disambiguation

    When a user's request is unclear, Watson will automatically propose multiple options to their question, rather than respond incorrectly.

    Coming soon

  • Intent conflict resolution

    Use AI to identify human-introduced errors in your trainging data.

  • Intent recommendations

    Use your existing conversation data to train your assistant faster.

  • Search skill

    Expand the knowledge of your assistant by searching unstructured data.

    Coming soon

  • Phone Specifications

  • Concurrent call capacity

    Maximum number of simultaneous phone calls connected to the solution.

    50-100**

  • Real-time transcription

    -

  • VPN support

    -

  • SMS capability

    Coming soon

  • Support for SIP call transfers

    Transfer calls using standardized SIP signaling - use SIP REFER or SIP BYE to initiate call transfers within Interactive Voice Response systems or SIP trunk providers.

  • Outbound dialing

    Initiate an outbound call to have Watson call an end user.

    Coming soon

  • Connectivity to existing IVRs

    Connect to your existing Interactive Voice Response system.

  • Multiple language support

  • Neural voice synthesis

    Latest neural techniques and technologies that provide a more human-sounding synthesized speech.

  • Language, acoustic, and voice customizations

    Customizations for speech (i.e. tone, pronunciation, dialect, etc.)

  • Numeric redaction

    Masks sensitive numeric data from final speech transcripts, such as credit card, social security numbers and telephone numbers.

  • Deployment

  • Network, data, and compute isolation

    -

  • Usage and training data kept private by default

    -

  • SLAs

    99.50%

  • Data resides onsite

    -

  • Run on any cloud, including IBM, Amazon, Google, Microsoft, and on-premises environments

    -

    Channels

  • Messaging Channel Integrations

    -

  • Telephony/Voice

  • Custom Channel via API

    -

  • Features

  • Pay per call minute

  • Pay for concurrency

    Pay for the maximum number of simultaneous phone calls you need the solution to support.

  • Skills

    50

  • Dialog nodes per skill

    Dialon nodes connect your user's input with the response provided by the assistant.

    unlimited

  • Versions per dialog skill

    Manage the update process of your assistant more easily.

    50 versions

  • Pre-built content

    Add customer care and other industry specific cpackages out-of-the-box to jump-start your assistant.

  • Disambiguation

    When a user's request is unclear, Watson will automatically propose multiple options to their question, rather than respond incorrectly.

    Coming soon

  • Intent conflict resolution

    Use AI to identify human-introduced errors in your trainging data.

  • Intent recommendations

    Use your existing conversation data to train your assistant faster.

  • Search skill

    Expand the knowledge of your assistant by searching unstructured data.

    Coming soon

  • Phone Specifications

  • Concurrent call capacity

    Maximum number of simultaneous phone calls connected to the solution.

    Starts at 250

  • Real-time transcription

    ***
  • VPN support

  • SMS capability

  • Support for SIP call transfers

    Transfer calls using standardized SIP signaling - use SIP REFER or SIP BYE to initiate call transfers within Interactive Voice Response systems or SIP trunk providers.

  • Outbound dialing

    Initiate an outbound call to have Watson call an end user.

    Coming soon

  • Connectivity to existing IVRs

    Connect to your existing Interactive Voice Response system.

  • Multiple language support

  • Neural voice synthesis

    Latest neural techniques and technologies that provide a more human-sounding synthesized speech.

  • Language, acoustic, and voice customizations

    Customizations for speech (i.e. tone, pronunciation, dialect, etc.)

  • Numeric redaction

    Masks sensitive numeric data from final speech transcripts, such as credit card, social security numbers and telephone numbers.

  • Deployment

  • Network, data, and compute isolation

  • Usage and training data kept private by default

  • SLAs

    99.90%

  • Data resides onsite

    -

  • Run on any cloud, including IBM, Amazon, Google, Microsoft, and on-premises environments

    -

    Channels

  • Messaging Channel Integrations

    -

  • Telephony/Voice

  • Custom Channel via API

    -

  • Features

  • Pay per call minute

  • Pay for concurrency

    Pay for the maximum number of simultaneous phone calls you need the solution to support.

  • Skills

    50

  • Dialog nodes per skill

    Dialon nodes connect your user's input with the response provided by the assistant.

    unlimited

  • Versions per dialog skill

    Manage the update process of your assistant more easily.

    Coming soon

  • Pre-built content

    Add customer care and other industry specific cpackages out-of-the-box to jump-start your assistant.

  • Disambiguation

    When a user's request is unclear, Watson will automatically propose multiple options to their question, rather than respond incorrectly.

    Coming soon

  • Intent conflict resolution

    Use AI to identify human-introduced errors in your trainging data.

    Coming soon

  • Intent recommendations

    Use your existing conversation data to train your assistant faster.

    Coming soon

  • Search skill

    Expand the knowledge of your assistant by searching unstructured data.

    Coming soon

  • Phone Specifications

  • Concurrent call capacity

    Maximum number of simultaneous phone calls connected to the solution.

    Starts at 50

  • Real-time transcription

    ***
  • VPN support

  • SMS capability

  • Support for SIP call transfers

    Transfer calls using standardized SIP signaling - use SIP REFER or SIP BYE to initiate call transfers within Interactive Voice Response systems or SIP trunk providers.

  • Outbound dialing

    Initiate an outbound call to have Watson call an end user.

  • Connectivity to existing IVRs

    Connect to your existing Interactive Voice Response system.

  • Multiple language support

  • Neural voice synthesis

    Latest neural techniques and technologies that provide a more human-sounding synthesized speech.

  • Language, acoustic, and voice customizations

    Customizations for speech (i.e. tone, pronunciation, dialect, etc.)

  • Numeric redaction

    Masks sensitive numeric data from final speech transcripts, such as credit card, social security numbers and telephone numbers.

  • Deployment

  • Network, data, and compute isolation

  • Usage and training data kept private by default

  • SLAs

    -

  • Data resides onsite

  • Run on any cloud, including IBM, Amazon, Google, Microsoft, and on-premises environments

Coming soon

Coming soon

*minimum purchase volume of 10,000 call minutes.

**contact IBM support to increase limit to 100.

***via SIPREC. Requires additional application to take transcripts, connect them to Watson Discovery, and send to agents.