Bring Watson Assistant to your customers – wherever they are. We connect to the channels your customers use (think – website, phone, kiosk, or messaging channels like Facebook). Choose our out-of-the box integrations to speed your deployment.
Finally, an assistant that works with platforms you already use. Our one-click integrations connect with digital and voice customer care systems like Salesforce (coming in February), Zendesk (coming in November), Intercom, LivePerson (coming in November), and more. You also have the flexibility to create customized connections to whichever platforms you use.
Your assistant should be more than a FAQ bot. Watson Assistant pairs with Watson Discovery so you can use AI-powered search to pull answers from your existing content (e.g. knowledge base articles, marketing pages, or internal documents) to solve your customers’ questions.
Your assistant needs to be able to pull in information for personalized answers, pay bills, and track your customers’ packages. Using common techniques (like webhooks), Watson Assistant can do this and more by connecting to other APIs or applications as needed.