Conversational Services

October 11, 2018

Watson services now available on-premises

IBM now extends our leadership in data stewardship and privacy by announcing Watson Assistant and Watson Speech to Text services as available on IBM Cloud Private. This announcement extends Watson’s commitment to extending our capabilities across the public and private clouds.

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October 8, 2018

From RoboChat to RoboBrain: UBank uses Watson to enhance customer satisfaction

With the power of Watson Assistant, RoboChat responds to customer queries on 40 core home loan topics, along with hundreds more associated questions. Initially trained on data collected from customer questions submitted through UBank's LiveChat experience, RoboChat continues to learn as more customers engage with it.

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October 11, 2018

Advanced conversational AI concepts

Creating a conversational AI solution that can engage with your consumers is only half the battle. Learn how to build a virtual assistant that goes above and beyond. Our latest blog highlights some advanced conversational concepts that will allow you to create more natural conversation with your end users.

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September 21, 2018

Announcing the AI solution with voice for contact centers

IBM Customer Care Voice Agent is easy to set up and connect to existing call center infrastructure or telephone networks. That's part of the reason Forrester named IBM Watson Assistant the leader in their report, “The Forrester New Wave™: Conversational Computing Platforms, Q2 2018.”

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September 12, 2018

6 steps to successful conversational design

Conversational design is the process of planning for the needs of your users, building dialogue for them to respond, crafting the flow of typical conversations, writing responses and creating opportunities for your AI assistant to learn and grow with your organization.

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September 5, 2018

How conversational AI concepts enrich customer service interactions

Conversational AI  allows for nuanced interactions which are more human-like than typical chatbots. To learn how to get started building a conversational AI solution for your business, register for the IBM Masterclass: Core Conversational AI Concepts.

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August 22, 2018

Getting started with conversational AI

In episode 2 of the Watson Masterclass, Lakisha Hall will discuss the foundations of the conversational AI journey and dive deeper into how to create your strategy, build your team and prepare your data.

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August 20, 2018

Beyond the chatbot: Why AI in customer service will be crucial to your business

In episode 1 of the Masterclass, you will learn about conversational AI use cases, how to scale AI across your organization, and how to prove value when planning for and developing your solution.

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June 29, 2018

Watson calling – Improve telephone-based customer service and brand perception

According to a new 2018 survey on IVRs, 83% of respondents said they would avoid a company after a poor experience with an interactive voice response system. Learn about Watson Assistant, a service which can interact with end users using natural language, and is already in use for text-based interactions.

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