According to a new 2018 survey on IVRs, 83% of respondents said they would avoid a company after a poor experience with an interactive voice response system. Learn about Watson Assistant, a service which can interact with end users using natural language, and is already in use for text-based interactions.
Topcoder is home to the world’s largest network of designers, developers, and data scientists. Working with IBM and Topcoder, you can get a business ready low cost chatbot built with Watson Assistant for just $10,000 in just 2-6 weeks
IBM is committed to providing our clients and partners with data privacy, security and governance solutions to assist you on your journey to become GDPR ready. To that end, learn how Watson Assistant has introduced a few new capabilities to help our clients along their GDPR compliance journey.
Empowering customer service agents with new technology is the key to great customer interactions, leading to an increase in repeat business. This approach is often overlooked when compared with other customer service pain points, such as increasing customer satisfaction or decreasing operation costs, but in reality, these objectives are all interlocked.
Today, I’m excited to announce that Watson Conversation has evolved to Watson Assistant. It has the same features that you use today, and we’re adding a new set of features to make it easier for enterprise customers to deliver personalized and engaging experiences. If you were already using Conversation, there is no action needed to […]
If there's one thing that business leaders should take on board in 2018, it's this: customers will not wait around for you anymore. Today, customers want seamless customer experiences that deliver what they want, how they want it, right now. Businesses must do more to reduce customer effort, and it is a trend that contact center managers cannot ignore.
Using IBM Watson, Bradesco implemented a virtual agent, Bradesco Inteligência Artificial, to assist employees and customers in answering their questions about bank products. Since the implementation, Bradesco sees customer satisfaction levels of higher than 85%, with 94% of queries being handled by the virtual agent.
Call centers executives face the constant challenge of meeting customer expectations and business cost goals. Customers prefer interacting with virtual agents, and are choosing messaging over phone calls for issue resolution. This Forrester report outlines the trends that will enable call centers to become smarter and more strategic.
More than 62% of customers will consider switching to a competitor after only 1-2 bad experiences with a brand. New technologies like AI and chatbots are allowing brands to offer always-on self-service, at scale, cheaper than ever before. Spend 5 minutes or less to answer 8 questions and find out how your customer service stacks up.