Conversational Services

November 16, 2017

Get the Forrester Report on how to make customer service smarter, faster and more cost effective

Call centers executives face the constant challenge of meeting customer expectations and business cost goals. Customers prefer interacting with virtual agents, and are choosing messaging over phone calls for issue resolution. This Forrester report outlines the trends that will enable call centers to become smarter and more strategic.

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November 3, 2017

AI is redefining customer service. Does your call center stack up?

More than 62% of customers will consider switching to a competitor after only 1-2 bad experiences with a brand. New technologies like AI and chatbots are allowing brands to offer always-on self-service, at scale, cheaper than ever before. Spend 5 minutes or less to answer 8 questions and find out how your customer service stacks up.

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October 23, 2017

Top 7 trends for enterprise call centers and customer service in 2018

The call center space is a significant, growing opportunity, and a powerful tool to transform the success of a brand in today's digital world where customers expect responses 24x7x365. AI and cognitive technologies — notably, chatbot technologies — are dominating the conversation as one of the more interesting disruptors at play. Here are 7 trends we expect to see at enterprise call centers in 2018.

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October 20, 2017

The future of call centers and customer service is being shaped by AI

Customers today expect seamless interactions with brands whenever and wherever they choose. Given a choice, 70% of customers today prefer messaging over voice for customer support. Learn how LivePerson and Watson teamed together to create LiveEngage, the first out-of-the-box integration of Watson-powered chatbots with human agents.

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October 17, 2017

How Watson Advertising improves decision-making and reduces costs across the marketing lifecycle

The Weather Company’s ad sales business has become IBM Watson Advertising, offering agencies and marketers a portfolio of media, data, and AI solutions to help improve decision-making and reduce costs – from media planning through measurement.

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October 17, 2017

How chatbots can help reduce customer service costs by 30%

Businesses spend $1.3 trillion on 265 billion customer service calls each year. Chatbots can help businesses save by speeding up response times, and answering up to 80% of routine questions. Learn how you can increase productivity and performance at call centers by seamlessly integrating chatbots, AI and live agents.

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October 16, 2017

10 reasons why AI-powered, automated customer service is the future

From improvements in loyalty and brand reputation to new revenue streams, the pathway to real-time self-service in customer service brings huge opportunities to forward-thinking businesses. Top 10 reasons why AI-powered automated customer service is the future.

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October 15, 2017

The code of ethics for AI and chatbots that every brand should follow

While chatbots continue to grow in popularity, businesses often overlook important issues related to morals and ethics of chatbots and AI. Customers need to know when they are communicating with a machine, and that brands will protect their privacy and data in today’s interconnected world.

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October 12, 2017

How Autodesk sped up customer response times by 99% with Watson

Learn how software company Autodesk improved response times by 99% by building a virtual agent (AVA) that interacts with customers and responds to questions in real-time. AVA resolves issues on her own or can collect information to hand over to a human agent along with a full background. Learn how Autodesk used Watson to scale customer service, increase user satisfaction, and answer more inquiries faster and accurately.

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