Conversational Services

August 10, 2017

Building better chatbots: Two questions to ask before you get started

Chatbots are the new apps, offering scalable, instantaneous, 24x7 interaction that is difficult to achieve with human agents. Learn how an IBMer built a chatbot that could answer question about herself — an interactive, conversational resumé of sorts. Through trial and error, she found two important considerations to take into account when building a chatbot.

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August 9, 2017

The Chatbot Never Sleeps: How We Created a Chatbot Integration with Mendix That Enables 24/7 Customer Service

Chatbots are an essential way to let users interact with brands. They speak the same languages we do, answer questions and offer instant support, 24x7. Use Watson Conversation to rapidly build a chatbot that dramatically improves and automates customer engagement. Here's a step-by-step guide of how we created a chatbot using Watson Conversation with Mendix.

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July 5, 2017

Register for a Watson webinar on how chatbots can tackle curveball questions

In this free technical webinar, learn how to build a chatbot using Watson Conversation and extend its function using Watson Discovery Service’s cognitive search to answer questions beyond modeled intents. Find out how to use Watson Conversation with Watson Discovery together to build chatbots that create more engaging user experiences.

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June 19, 2017

Bots for the greater good: 6 chatbots making the world a better place

Chatbots are great for 24x7 customer service, booking hotel rooms or getting weather updates. But others have nobler goals for their bots. Here are 6 inspirational bots powering social good, including bots that help people solve legal issues, quit smoking, meditate, and find voting locations. What will you build?

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June 15, 2017

The code of ethics for AI and chatbots that every brand should follow

While chatbots continue to grow in popularity, businesses often overlook important issues related to morals and ethics of chatbots and AI. Customers need to know when they are communicating with a machine, and that brands will protect their privacy and data in today’s interconnected world.

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June 12, 2017

How Autodesk sped up customer response times by 99% with Watson

Learn how software company Autodesk improved response times by 99% by building a virtual agent (AVA) that interacts with customers and responds to questions in real-time. AVA resolves issues on her own or can collect information to hand over to a human agent along with a full background. Learn how Autodesk used Watson to scale customer service, increase user satisfaction, and answer more inquiries faster and accurately.

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May 10, 2017

Chatbots for customer service will help businesses save $8 billion per year

A new study releases this week estimates that that chatbots will help businesses save more than $8 billion per year by 2022, which is a huge increase from the $20 million estimated for this year. In 2022, the success rate of bot interactions in healthcare sector will increase from the current 12% to over 75%, and in the banking sector this will climb to 90%.

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May 9, 2017

Top 4 foolproof ways to build better chatbots

Successful bots need to be truly customer-centric, solve a real problem, and work reliably across devices, platforms and channels, 24x7. The key is to focus on one channel before expanding to other environments and grow engagement. Businesses need to continuously improve their bots based on feedback and know when to start over. Learn four ways to ensure your chatbots are the best they can be.

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May 1, 2017

Top 3 reasons to move from AlchemyLanguage to Watson Natural Language Understanding

Natural Language Understanding has the most complete stack of advanced natural language processing capabilities on the market including identification of entities, relationships, concepts, semantic roles, categories, sentiment and emotion. It retains the core functions of AlchemyLanguage through a simplified API.

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