Conversational Services

May 31, 2018

IBM Watson and Topcoder – Building cost effective chatbots for your business

Topcoder is home to the world’s largest network of designers, developers, and data scientists. Working with IBM and Topcoder, you can get a business ready low cost chatbot built with Watson Assistant for just $10,000 in just 2-6 weeks

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May 24, 2018

New Watson Assistant updates to provide GDPR support

IBM is committed to providing our clients and partners with data privacy, security and governance solutions to assist you on your journey to become GDPR ready. To that end, learn how Watson Assistant has introduced a few new capabilities to help our clients along their GDPR compliance journey.

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March 29, 2018

How Watson empowers agents to deliver excellent customer service

Empowering customer service agents with new technology is the key to great customer interactions, leading to an increase in repeat business. This approach is often overlooked when compared with other customer service pain points, such as increasing customer satisfaction or decreasing operation costs, but in reality, these objectives are all interlocked.

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March 20, 2018

Introducing Watson Assistant

Today, I’m excited to announce that Watson Conversation has evolved to Watson Assistant. It has the same features that you use today, and we’re adding a new set of features to make it easier for enterprise customers to deliver personalized and engaging experiences. If you were already using Conversation, there is no action needed to […]

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March 12, 2018

Why businesses must follow customers to a frictionless future

If there's one thing that business leaders should take on board in 2018, it's this: customers will not wait around for you anymore. Today, customers want seamless customer experiences that deliver what they want, how they want it, right now. Businesses must do more to reduce customer effort, and it is a trend that contact center managers cannot ignore.

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February 8, 2018

How Bradesco solves customer queries in just seconds with AI

Using IBM Watson, Bradesco implemented a virtual agent, Bradesco Inteligência Artificial, to assist employees and customers in answering their questions about bank products. Since the implementation, Bradesco sees customer satisfaction levels of higher than 85%, with 94% of queries being handled by the virtual agent.

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November 16, 2017

Get the Forrester Report on how to make customer service smarter, faster and more cost effective

Call centers executives face the constant challenge of meeting customer expectations and business cost goals. Customers prefer interacting with virtual agents, and are choosing messaging over phone calls for issue resolution. This Forrester report outlines the trends that will enable call centers to become smarter and more strategic.

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November 3, 2017

AI is redefining customer service. Does your call center stack up?

More than 62% of customers will consider switching to a competitor after only 1-2 bad experiences with a brand. New technologies like AI and chatbots are allowing brands to offer always-on self-service, at scale, cheaper than ever before. Spend 5 minutes or less to answer 8 questions and find out how your customer service stacks up.

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October 23, 2017

Top 7 trends for enterprise call centers and customer service in 2018

The call center space is a significant, growing opportunity, and a powerful tool to transform the success of a brand in today's digital world where customers expect responses 24x7x365. AI and cognitive technologies — notably, chatbot technologies — are dominating the conversation as one of the more interesting disruptors at play. Here are 7 trends we expect to see at enterprise call centers in 2018.

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