IBM Watson Staff Writer

How to increase customer satisfaction with artificial intelligence in your contact center

August 7, 2019 | Discovery and Exploration

81% of customers are willing to leave a brand after a single bad experience. The good news is 77% of customers have improved perceptions of a business after chatting with them online. Learn more about the evolution of contact centers. ...read more


Ten “Smart Starts Here” sessions to give you a jump on Think 2019

January 23, 2019 | THINK

IBM’s flagship thought leadership conference, Think, opens its doors from February 12 – 15 in San Francisco. Think offers a look into the technology, training, strategy and services used by IBM clients to set themselves apart, increase productivity, and focus on more interesting work, but if you want to get the most out of the conference, you’ll want to show up right when the doors open. Learn more about our Smart Starts Here sessions. ...read more


Anticipate and preempt disruptions: The increasing cost of system failure

March 16, 2018 | AI for the Enterprise, News and Updates

With Watson, professionals can constantly monitor the condition of the systems that power our business. Not only can Watson identify smaller issues before they become bigger ones, AI can predict where new problems will arise—and make sure they don’t. ...read more