Extending Netcool Operations Insight with Agile Service Manager for dynamic converged topology

Share this post:

Agile Service ManagerWhen everything that you know is changing so quickly, how can IT and network operations teams be effective and responsive to maximize customer service?

No matter your business goals, addressing IT infrastructure operations requires reliable context to understand and resolve problems quickly. Additionally, the infrastructure you are relying on is changing more rapidly than ever before. These changes can improve your environment, have a negative impact or have no discernable effect.

When context matters, your operations team needs service and infrastructure information right away. And it is important to trust the information that you’re getting.

IBM has just delivered the Agile Service Manager feature of Netcool Operations Insight for operations teams like yours. You need to be aware of application, service and infrastructure topologies and relationships. And you need that information to be actionable in near real-time, whether by automation or manual response.

Agile Service Manager gives you dynamic, converged topology and relationship information through a combination of traditional polling discovery and active bidirectional communication with the other actors in your environment. With Agile Service Manager, you can:

  • Collect long-lived information from traditional discovery tools including IBM Network Management
  • Maintain bidirectional contact with orchestration and change engines so that Agile Service Manager is up to date with all changes that they make
  • Monitor applications, services and infrastructure—including network domain, server and cloud infrastructure—as well as storage to have an accurate view of the total infrastructure to speed problem identification
  • Maintain a historical view of resources and relationships so operations teams know not just how things are structured right now, but how they were structured at a given point in time, and when critical changes occurred. They can also compare topologies at two points in time to understand how resources, relationships and state has changed

Agile Service Manager interacts with the change agents in your environment, incrementally updating topology information based on changes whether they are intended or not. Knowing what the environment looks like right now, combined with awareness of when important changes occurred, can radically accelerate problem remediation. It’s the key to mastering automated lifecycle solutions.

IBM Netcool Operations Insight is a leader in cognitive operations, dynamic infrastructure and service management, and enabling hybrid management of hybrid cloud applications so that you can:

  • Effectively identify important problems
  • Allow teams to operate Efficiently
  • Successfully manage operations in a fast-changing IT infrastructure

For more information on IBMs Point of View check out this white paper from Analysys Mason or take a look at the Gartner OSS Magic Quadrant.

And take a look at the latest updates about Netcool and IBM Operations management.

What is a “living network?” Find out here.

Add Comment
No Comments

Leave a Reply

Your email address will not be published.Required fields are marked *

More Apps Stories

Where are you in your application cloud journey?

Whether you are building a new application or using one that’s already built, enabling and running an app on public cloud is a dilemma for many companies’ IT organizations. It not just about using the public cloud infrastructure, though compute is an essential piece. That’s just a start. You can integrate your application with the […]

Continue reading

IBM expands partnership with Docker to drive apps to the public cloud

Today at DockerCon EU in Copenhagen, we’re sharing the news that IBM is expanding our relationship with Docker. Together, IBM and Docker will be making it easier for clients to modernize their existing applications with Docker Enterprise Edition, combined with IBM Cloud, software and services. Before we dive in, here’s a glimpse into the growth […]

Continue reading

HiThing! uses Bluemix to help people and machines communicate

“HiThing!, it’s too cold in here – can you turn up the heat?” “HiThing!, where is the pallet with the shipment I’m looking for?” “HiThing!, when is the next train leaving the station?” If a device or machine is automated, people can ask HiThing! from Proasistech about it the same way they’d talk to (or […]

Continue reading