Extending Netcool Operations Insight with Agile Service Manager for dynamic converged topology

Share this post:

Agile Service ManagerWhen everything that you know is changing so quickly, how can IT and network operations teams be effective and responsive to maximize customer service?

No matter your business goals, addressing IT infrastructure operations requires reliable context to understand and resolve problems quickly. Additionally, the infrastructure you are relying on is changing more rapidly than ever before. These changes can improve your environment, have a negative impact or have no discernable effect.

When context matters, your operations team needs service and infrastructure information right away. And it is important to trust the information that you’re getting.

IBM has just delivered the Agile Service Manager feature of Netcool Operations Insight for operations teams like yours. You need to be aware of application, service and infrastructure topologies and relationships. And you need that information to be actionable in near real-time, whether by automation or manual response.

Agile Service Manager gives you dynamic, converged topology and relationship information through a combination of traditional polling discovery and active bidirectional communication with the other actors in your environment. With Agile Service Manager, you can:

  • Collect long-lived information from traditional discovery tools including IBM Network Management
  • Maintain bidirectional contact with orchestration and change engines so that Agile Service Manager is up to date with all changes that they make
  • Monitor applications, services and infrastructure—including network domain, server and cloud infrastructure—as well as storage to have an accurate view of the total infrastructure to speed problem identification
  • Maintain a historical view of resources and relationships so operations teams know not just how things are structured right now, but how they were structured at a given point in time, and when critical changes occurred. They can also compare topologies at two points in time to understand how resources, relationships and state has changed

Agile Service Manager interacts with the change agents in your environment, incrementally updating topology information based on changes whether they are intended or not. Knowing what the environment looks like right now, combined with awareness of when important changes occurred, can radically accelerate problem remediation. It’s the key to mastering automated lifecycle solutions.

IBM Netcool Operations Insight is a leader in cognitive operations, dynamic infrastructure and service management, and enabling hybrid management of hybrid cloud applications so that you can:

  • Effectively identify important problems
  • Allow teams to operate Efficiently
  • Successfully manage operations in a fast-changing IT infrastructure

For more information on IBMs Point of View check out this white paper from Analysys Mason or take a look at the Gartner OSS Magic Quadrant.

And take a look at the latest updates about Netcool and IBM Operations management.

Add Comment
No Comments

Leave a Reply

Your email address will not be published.Required fields are marked *

More Apps Stories

IBM Voice Gateway: New features revolutionize your cognitive call center

Improving customer support is a never-ending job. You must continually listen to your customers and pivot your business to adapt to their needs. One way to improve customer service is to use cognitive virtual agents. The use of these agents has been growing in the online space for a few years. And with the arrival […]

Continue reading

Why base capabilities are no longer enough for operations management

The business objectives of an IT or network operations team have not changed substantially for years or even decades. Measures like mean time to repair (MTTR) or budget use frequently can be reduced to time, money and quality of service. Fundamentally, IT and network teams must maximize the availability of high-quality services while minimizing the […]

Continue reading

DataLift 360 serves up optimized ads with the help of IBM Cloud

The ultimate goal of advertising is to spark interest and elicit a of meaningful reaction from the audience. In the offline world, there is an abundance of ads because they’re not targeted. Think about a newspaper. Half of the pages are printed ads that most people don’t look at. Digital marketing has the potential to […]

Continue reading