The customer service dilemma

52%

hung up on a customer service call because they did not want to wait for an agent

70%

of online shopping carts are abandoned. 45% were due to a lack of immediate support

30%

potential reduction in a retailer’s supply chain and logistics costs*

*https://blog.salecycle.com/stats/infographic-2014-cart-abandonment-forecast/

52%

hung up on a customer service call because they did not want to wait for an agent

70%

of online shopping carts are abandoned. 45% were due to a lack of immediate support

52%

hung up on a customer service call because they did not want to wait for an agent

70%

of online shopping carts are abandoned. 45% were due to a lack of immediate support


30%

potential reduction in a retailer’s supply chain and logistics costs*

*https://blog.salecycle.com/stats/infographic-2014-cart-abandonment-forecast/

How the Easy Button works

1

A customer orders with voice through the Easy Button, or through the app

2

The Easy System allows a customer to order through a text, an email, a Slackbot, a photo, or with Facebook Messenger

3

The system confirms and completes an order

4

Customer can easily track shipment and get in touch with customer service

5

The Easy Button learns over time—making every interaction more personalized and intuitive

The Benefits

99%

of all surveyed customers stay with a company that resolves their inquiries with one touch

99%

of all surveyed customers stay with a company that resolves their inquiries with one touch


Higher order frequency

Increased order sizes

Improved service scores

We’re pushing some of the boundaries of how to connect directly with customers.

Ryan Bartley, Director of Mobile Strategy and Applied Innovation, Staples Inc.

Upgrade your customer service with Watson

Create conversational interfaces for your business across all your channels with Watson Assistant.