Staples makes customer service easy with Watson Conversation
Using Watson Conversation and other Watson services, Staples has transformed the Easy Button into a cognitive ordering ecosystem. The Staples Easy System now removes friction from the ordering process, enabling office managers to place orders wherever, whenever and however they want.
We wanted to remove constraints and make the process of ordering supplies as easy as possible.
Ian Goodwin, Lead Product Manager of the Staples Easy System, Staples Inc.