Scaling artificial intelligence for your enterprise

Businesses are using AI now more than ever before.  From banks training AI to empower their digital workforce to telecommunication companies setting up smart chat bots to transform customer service, AI is being scaled across industries at an enterprise level. By collecting and learning from data, cognitive systems can spot trends and provide insights to help your teams improve workflows, response times and customer experiences. With smart AI, you’re able to bring your business into the 21st century and beyond.


Artificial intelligence (AI) is revolutionizing business. By tapping into vast stores of previously siloed structured and unstructured data, you can fundamentally transform your business and disrupt your industry. AI is not one technology; it's a set of technologies and building blocks, all using data to unlock intelligent value across industries and business functions.

AI Consulting Services from IBM help you leverage AI to drive smart reinvention of your workflows and technology. IBM helps you implement a data-first strategy, take advantage of your data, augmenting with third-party sources, and integrate with other advanced technologies, such as IoT and Intelligent Automation, to achieve tangible business insights faster. IBM is here to guide you through your enterprise AI transformation journey.

Humans are biased to do what's easier, more than to do what's right; therefore AI systems must be designed to make the right things easier to do.

Jesus Mantas, IBM Managing Partner, Global Strategy & Offerings


Use AI to extract business insights from structured and unstructured data.

Drive new business models and revenue using smart strategies and new tech.

Get personalized insights from your consumers to create better experiences.

AI services

Cognitive Customer Care

Help improve customers' experiences while lowering operating costs with Watson™ AI technologies, virtual agent and omnichannel capabilities. Create an intelligent, customer-first call center.

IBM Garage

Think, build and scale first-of-a-kind innovations that work. Explore the award-winning methodology from IBM that helps you achieve business outcomes faster and at scale. 

Outside Counsel Insights

Use AI to read massive amounts of unstructured text in financial and legal documents. Detect billing anomalies and legal policy, then act on these insights with greater speed and accuracy.

Risk and Compliance Services with AI

Harness the power of AI to stay current on constantly changing regulations. Watson and Promontory Advisory Services provide end-to-end risk and compliance management to help you make better decisions. 

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Case studies

McLane, CMHC and KONE reinvent business operations with AI, IoT and more

Three business leaders discuss how they transformed their whole enterprises from marketing to sales through new, dynamic business operations processes.

NetApp is using Watson to transform digital customer service

The Elio with Watson virtual assistant helps customers troubleshoot problems on almost any device.

Bradesco uses AI to solve customer queries in seconds

IBM is helping Bradesco become the first Brazilian bank to adopt AI to answer customer queries efficiently and accurately.

Crédit Mutuel powers digital reinvention with AI for banking

Crédit Mutuel is training Watson to help its client advisors provide customers with quick, comprehensive information on a range of offerings.

Educational resources

Discover what “cognitive innovators” are doing differently

Create richer customer engagements and lower costs using virtual agents powered by AI

The next big shift in business architectures is driven by AI technologies

See how incumbents are striking back in the face of digital disruption

Add value by implementing hyper-personalization for consumers, suppliers and employees

CFOs have a critical role in igniting transformation to embrace new technologies across the enterprise

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Improve customer services, increase customer satisfaction, and reduce churn across multiple channels.

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Increase Productivity with AI

Help knowledge workers find the answers to complex questions with AI-powered enterprise search.

Watson Solutions

Use AI to turn data into new ways of doing business.

Big Data Consulting Services

Choose data and analytics-as-a-service to speed time to capabilities and value.

Quantum Computing Consulting

IBM Q Consulting brings together, consultants, scientists, and industry experts to help clients get quantum ready.

Would you like to learn more about IBM business consulting?