HR and talent transformation consulting

Transform employee engagement through proactive, AI-powered digital experiences built on Generative AI and Agentic Workflows

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Reimagine an AI-first HR function for the future

Leaders, employees and the enterprise are challenged on how to best pivot the business and adopt new ways of working. In response, leading organization are focused on closing the gap between technology introduction and business adoption.

Unleash your organization’s full potential to optimize your employee experience with IBM’s unparalleled enterprise technology expertise and AI-powered solutions. Create a value activation roadmap which positions HR as a high-value business partner through activating hyper-personalized employee experiences and frictionless process execution, transformed HR and Talent Operating and Service Delivery Models, identifying and addressing skill gaps, thoughtfully guiding teams through transformative periods, and quantifying achievements through measurement of outcomes.

How AI is Reshaping the Role of CHROs & Chief People Officers
Automate HR processes with watsonx Orchestrate and allow your HR team to focus on higher-level work while offloading tedious tasks.
Benefits
Optimize HR with AI and automation

Unlock the full value of your HR technology, optimize HR business processes augmented with AI and automation, and drive efficiency, effectiveness and productivity throughout your organization.

Smarter digital experiences for better workforce adoption

Delight employees and increase adoption through the influence of a proactive, insightful digital experience anchored on Generative AI and an Agentic Workflow backbone.

Transform how HR works and performs

Reimagine and adapt the HR Operating Model and uncover opportunities for immediate optimization of HR workforce skills and performance.

Capabilities Employee experience

Future state EX anchored to the spoken and unspoken voices of your internal and external customers, focusing on the “whole-self” and maximizing AI efficiencies through digital access points tailored to the needs of the workforce.

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HR technology transformation

Reinvent your HR function with employee-centric AI design, reduce HR operating costs through managed employee services that deliver state-of-the art, always on, consumer-like HR services to employees.

Optimize HR
Skills and development

Craft and execute innovative hyper-personalized learning strategies, harnessing the transformative power of cutting-edge technologies like AI, to cultivate a highly motivated workforce primed for the demands of tomorrow.

Scale Talent
HR, talent and employee operations outsourcing

AI-first approach to modernize the HR function - enhance employee experience while reducing your operational cost whether you decide to outsource, or keep your services retained.

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Change management

Enable effective adoption of business change by aligning leadership, establishing clear success metrics, and actively engaging teams to drive lasting operational improvements.

Drive value
Co-create with IBM Garage ™
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Ideate, build, measure, iterate and scale solutions for your HR and talent transformation seamlessly with our end-to-end framework of design thinking, agile and DevOps practices - accelerated by generative AI tools from IBM and partners.

Talk to an IBM Garage Expert Learn about IBM watsonx Orchestrate
Market recognition
Peak Matrix logo

Everest Group Multi-process Human Resources Outsourcing (MPHRO) Services PEAK Matrix® Assessment 2024

Read Human Resources report
Peak Matrix logo

Everest Group Digital Transformation Consulting Services PEAK Matrix® Assessment 2024 – Change Management

Read Change Management report
Forbes 2025 America's Best Management Consulting Firms award for IBM Consulting

Forbes recognizes IBM Consulting as one of America’s Best Management Consulting Firms in 2025

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Case studies
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IBM’s story: Transforming HR support with agentic
Learn how IBM starts a new HR service era with AI.
Can AI help transform the operations of a company with more than 275,000 employees worldwide?
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Embracing the future of HR by becoming an AI-first enterprise
IBM's story: how AI is reshaping HR to drive smarter decisions, efficiency, and employee growth.

Insights

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Two people in an office meeting with a screen displaying bar graphs
Over the next 2 years, HR functions will see a surge of AI, driving a 35% productivity leap but also a need to reskill employees.

Industries

Automotive Financial Services Government Retail Telco

Meet our expert

Jamie Mackenzie

Partner, HR and Talent Transformation Lead

Connect with Jamie
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Strategic partnerships
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Oracle

Accelerate your journey to Oracle Cloud and transform with cognitive solutions.

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SAP SuccessFactors

Improve your employee experience and operational effectiveness to help transform human resources using SAP SuccessFactors.

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Workday

Transform your HR by applying the power of cloud and AI technologies to your Workday implementations.

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Take the next step

Accelerate your adoption of generative AI and reimagine your HR with an AI strategy briefing.

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