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Business Operations Services

Delivering value through end-to-end process transformation

Unlock AI-driven results across finance operations

Enable AI-driven HR for better experiences and lower costs

Use data and AI to enhance service, delight customers and drive profit

Enhance procurement with AI for better visibility and cost optimization

IBM Named a Leader: Everest Group’s 2025 GCC Transformation PEAK Matrix® – India

Discover how IBM Consulting and our financial services clients are transforming GCCs into AI-driven innovation hubs that accelerate growth. 

Read the report

Reimagine business operations with agentic AI

In a fast-moving, data-driven world, enterprises must streamline operations and adapt quickly. IBM Business Operations delivers a new model for transforming core functions—powered by AI, automation and global delivery at scale.

From finance to HR and customer operations, we help organizations design, run and improve critical processes to reduce risk, boost agility and drive smarter outcomes.
AI-powered business operations

IBM Consulting® reimagines operations with an AI-first approach—boosting productivity, accuracy and agility. By embedding AI at the core, we enable higher-value work and lasting competitive advantage.

 Global reach and scale

IBM uses its global delivery capabilities, assets and ecosystem partners to automate workflows, enhance decision-making and improve customer experiences.

 Industry-aligned operations expertise

We deliver industry-specific solutions across sectors like financial services, retail and healthcare ensuring compliance, great customer service and measurable impact.

 Secure and responsible AI practices

IBM builds trust, transparency and governance into every AI solution ensuring ethical use, data protection and compliance with global standards.

IBM Consulting Advantage for business operations

IBM Consulting Advantage for business operations is a unified platform of AI-powered assets that works for all vendors. It integrates diverse operational technologies to streamline delivery, enhance visibility, centralize automation and apply AI/ML and agentic AI across all areas of business operations.

Our experts

Jean Stephane Payraudeau smiling
Global Managing Partner, Business Operations, IBM Consulting

Jean-Stephane Payraudeau
Khalid Siddiqui smiling
Global Finance Operations Offering Leader, IBM Consulting

Khalid Siddiqui
Dan Gutmacher smiling
Global HR & Employee Operations Offering Leader, IBM Consulting

Dan Gutmacher
Tom Mason smiling
Global Talent Operations Offering Leader, IBM Consulting

Tom Mason
Kuntha Chelvanathan Headshot
Global Procurement Operations Offering Leader, IBM Consulting

Kuntha Chelvanathan
Rosane Giovis smiling
Global Customer Services Transformation and Operations, IBM Consulting

Rosane Giovis
Pankaj Savkar smiling
Global Industry Operations Offering Leader, IBM Consulting

Pankaj Savkar

Capabilities

Finance and accounting

Unlock AI-powered finance to drive results across order-to-cash, record-to-report and accounts payable.

 Human resource management

Streamline HR with AI-driven processes for better experiences and lower costs.

 Customer service

Craft a data and AI strategy to boost customer service, delight clients and drive profitability.

 Sourcing and procurement

Integrate AI and automation into procurement for better visibility, decision-making and optimized spend.

 Talent

Help meet hiring needs, develop talent and bridge skill gaps to unlock workforce potential.

 Supply chain

Bring clarity to your supply chain with AI and our asset-based approach.

 Banking operations

Reimagine banking operations with IBM’s agentic AI-powered solutions.

 Insurance operations

Transform insurance operations with AI, streamlining underwriting, claims & policy admin for smarter, faster decisions.

Insights

Business people in a meeting planning a strategy for the company's financial growth, through innovation, leadership and partnership.
Evolving business services into a growth engine
Redefine GBS as a catalyst for top-line growth and enterprise transformation
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IBM’s approach to intelligent operations
By embedding AI into the core of business processes, you can increase accuracy, unlock higher-value work, and foster innovation and competitive advantage.
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Gartner Magic Quadrant for F&A BPO
IBM has been named a Leader in the 2025 Gartner Magic Quadrant for Finance and Accounting Business Process Outsourcing (F&A BPO)
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Unlock the full power of Agentic AI
Agentic operations demand data, process, and cultural overhaul

Case studies

The Coca-Cola Company logo.
Coca-Cola Europacific Partners (CCEP)

Improved category management and sourcing are made possible through AI-powered analytics and procurement optimization.

Arizona Department of Child Safety logo.
State of Arizona

Arizona DCS's modernization is powered by IBM and Microsoft.
US Open logo.
US Open

The US Open uses automated workflows to integrate and orchestrate the flow of data.
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Cemex

AI strategies help to drive Cemex’s business operations.
PepsiCo logo.
PepsiCo

PepsiCo's journey toward responsibly scaling AI.

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Nedgia

Nedgia strengthens customer service by incorporating intelligent virtual agents.

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