Co-create with clients and solve the digital workflow demands of today

For over a decade, IBM and ServiceNow have driven innovation in the IT service management and workplace services market. With IBM Consulting, our global strategic partnership combines the right people and innovations that help you accelerate time to value, gain full visibility into your operational footprint and humanize your workflow automation experience.


ServiceNow enhances the world

ServiceNow solutions help digitize and unify organizations so they can find smarter, faster and better ways to make workflows operate. This enables employees and customers to be more connected, innovative and agile.

IBM and ServiceNow help you orchestrate your entire technology ecosystem with a “platform of platforms” vision that helps maximize your investments and drives innovation across IT, HR, finance and supply chain.

Build a fool-proof future vision backed by realistic and proven solutions through the iterative co-creation IBM Garage™ methodology with a constant feedback loop.

Advance your cloud strategy by aligning IBM’s hybrid cloud approach with ServiceNow’s cloud management tools and intelligent workflows.

Unlock productivity and efficiency and elevate customer and citizen experiences by uniting IBM technology with ServiceNow’s customer, employee and technology workflows.

Infuse AI and automation into talent management processes with predictive, agile and automated Employee Workflows from the Now Platform.


Client success

Learn about several companies who have made significant strides using IBM Consulting services



A communications company in the US reduced its time to notify by 89% and its resolution time by 45%.



A global sustainable energy company gained a 219% ROI in 14 months and reduced fulfillment time by 50%.



A large healthcare company reduced time to hire tickets by 50% and contact center call volumes by 70%.

Case studies


Discover innovation to ignite your digital strategy with these services.

Telco Order Management

Scale services quickly, deliver them more efficiently, and reduce any complexities with a single-platform approach to order management from ServiceNow and IBM

ERP Modernization

Unleash automated business functionality with IBM ERP Modernization. Together, IBM, ServiceNow and Celonis convert process inefficiencies into modern user experiences that unlock a new level of ERP impact

Talent Experience Platform

Deliver intentional, modern user experiences with a single platform from ServiceNow and IBM that unifies policy, data and AI to transform cultures, drive efficiency and create talent mobility across the enterprise

Industry and customer experience

IBM Telco Order Management

Scale your order management to take on modern opportunities such as 5G and IoT. Create new value streams, accelerate new products to market and provide augmented customer experience with IBM Telco Order Management.

IBM ERP Modernization

IBM ERP Modernization leverages the power of Celonis to mine the digital footprints of enterprise processes, gather relevant insights for incremental value, and subsequently enable ServiceNow Creator Workflows to digitize and create delightful experiences.

Procurement Workflows

Shop fast and spend smart. Deliver a streamlined buying experience by digitizing your processes to empower employees with self-service, unlock productivity with intelligent procurement workflows, and optimize spend with an integrated value chain.

Technology excellence

Modernize ITSM

Deliver resilient services that increase productivity and create amazing experiences wherever your employees work, with a Modernized ITSM solution.

SAM as a Service

Track, evaluate and manage software licenses, compliance and optimization with the SAMaaS offering from IBM.

CIO Command Center

Create greater value from your initiatives and enable change faster across the enterprise. Plan, prioritize and track work aligned to business objectives through IBM CIO Command Center—a control tower for all CIOs.

FinOps with NOW

Increase visibility surrounding cloud costs, and make trade-offs to optimize spending through the FinOps with Now solution that yields significant cost savings without compromising service delivery.


Predict issues before they occur, prevent impact to end users, and automate remediation and resolution with the IBM Watson® and ServiceNow AIOPs solution.

Employee experience

Talent Experience Platform

Provide a single point of entry for all employee services and processes, and integrate your systems into a single personalized destination for managers and employees.

Onboard & Journey 360

Help employees and managers navigate complex cross-departmental journeys and the “moments that matter” with intelligent workflows for employee onboarding, offboarding, and other lifecycle events.

Employee Experience 3.0

Improve productivity by streamlining the employee service experience with a unified employee experience portal and intelligent workflows powered by the NOW Platform.

Elevated Customer Experience with ServiceNow

Connect the entire organization, transform operations and empower employees to quickly, transparently and proactively address customer needs.

Operating excellence

Integrated Risk Management: Deploy & Manage

Seamlessly embed enterprise risk management and corporate compliance into digital experiences and workflows with the Integrated Risk Management offering from IBM.

Build and automate

Creator Garage

Chart your transformation journey with an iterative Creator Garage offering that powers ideation, accelerates build and facilitates scaling of innovative ServiceNow solutions.

Platform offerings

Value Assessment

Realize the value from ServiceNow investments with rigorous processes, resources and tools, and carve out better adoption based on business needs and elevated experience.

Golden CMDB

Gain greater visibility into enterprise assets and business services to optimize digital experiences and workflows. Golden CMDB allows enterprises to lay the foundation for sustainable, risk-informed and resilient business and technology operations.

Platform Continuum

Augment the platform capabilities and infuse continual service management in your ServiceNow workflows. The offering leverages a COE-based construct to manage customers’ ServiceNow instance.

NOW Managed Services

Outsource the responsibility for maintaining and anticipating the need for all ServiceNow workflows, including the licenses to improve operations and cut expenses.

Enterprise Platform Health

Enable a thorough assessment of your Enterprise Platform configuration, processes and upgrade readiness.

Join us

Develop your skills in one of our certified architect and implementation specialist roles

IBM Garage