IBM Consulting and ServiceNow
Connected, personalized experiences powered by unified technology
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Co-create with clients and solve the digital workflow demands of today

For over a decade, IBM and ServiceNow have driven innovation and digital transformation in the IT service management and workplace services market. With IBM Consulting, our global strategic partnership combines the right people and innovations that help you accelerate time to value, gain full visibility into your operational footprint and humanize your workflow automation experience for better business processes and improved customer satisfaction.

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Develop your skills in one of our certified architect and implementation specialist roles.


With more than ten years as a ServiceNow partner, IBM is one of just seven esteemed Global Elite Alliance Partners with certified master architects, global certifications and accreditations across all product lines. Intelligent workflow capabilities and market leading ITSM and ITOM visibility products help customers prevent and fit IT issues at scale. Now, businesses that use ServiceNow ITSM can push historical incident data into the deep machine learning algorithms of IBM.

Benefits Learn about several companies who have made significant strides using IBM Consulting services. 89% Communications

A communications company in the US reduced its time to notify by 89% and its resolution time by 45%.

219% Energy

A global sustainable energy company gained a 219% ROI in 14 months and reduced fulfillment time by 50%.

50% Healthcare

A large healthcare company reduced time to hire tickets by 50% and contact center call volumes by 70%.

Capabilities Discover innovation to ignite your digital strategy with these services. Ideation and iteration

Scale services quickly, deliver them more efficiently, and reduce any complexities with a single-platform approach to order management from ServiceNow and IBM.

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Cloud management

Unleash automated business functionality with IBM ERP Modernization. Together, IBM, ServiceNow and Celonis convert process inefficiencies into modern user experiences that unlock a new level of ERP impact.

Workflow optimization

Deliver intentional, modern user experiences with a single platform from ServiceNow and IBM that unifies policy, data and AI to transform cultures, drive efficiency and create talent mobility across the enterprise.

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IBM Telco Order Management

Scale your order management to take on modern opportunities such as 5G and IoT. Create new value streams, accelerate new products to market and provide augmented customer experience with IBM Telco Order Management.

IBM ERP Modernization

IBM ERP Modernization leverages the power of Celonis to mine the digital footprints of enterprise processes, gather relevant insights for incremental value, and subsequently enable ServiceNow Creator Workflows to digitize and create delightful experiences.

Procurement Workflows

Shop fast and spend smart. Deliver a streamlined buying experience by digitizing your processes to empower employees with self-service, unlock productivity with intelligent procurement workflows, and optimize spend with an integrated value chain.

Modernize ITSM

Deliver resilient services that increase productivity and create amazing experiences wherever your employees work, with a Modernized ITSM solution.

SAM as a Service

Track, evaluate and manage software licenses, compliance and optimization with the SAMaaS offering from IBM.

CIO Command Center

Create greater value from your initiatives and enable change faster across the enterprise. Plan, prioritize and track work aligned to business objectives through IBM CIO Command Center—a control tower for all CIOs.

FinOps with NOW

Increase visibility surrounding cloud costs, and make trade-offs to optimize spending through the FinOps with Now solution that yields significant cost savings without compromising service delivery.


Predict issues before they occur, prevent impact to end users, and automate remediation and resolution with the IBM Watson® and ServiceNow AIOPs solution.

Talent Experience Platform

Provide a single point of entry for all employee services and processes, and integrate your systems into a single personalized destination for managers and employees.

Onboard & Journey 360

Help employees and managers navigate complex cross-departmental journeys and the “moments that matter” with intelligent workflows for employee onboarding, offboarding, and other lifecycle events.

Employee Experience 3.0

Improve productivity by streamlining the employee service experience with a unified employee experience portal and intelligent workflows powered by the NOW Platform.

Elevated Customer Experience with ServiceNow

Connect the entire organization, transform operations and empower employees to quickly, transparently and proactively address customer needs.

Integrated Risk Management: Deploy & Manage

Seamlessly embed enterprise risk management and corporate compliance into digital experiences and workflows with the Integrated Risk Management offering from IBM.

Creator Garage

Chart your transformation journey with an iterative Creator Garage offering that powers ideation, accelerates build and facilitates scaling of innovative ServiceNow solutions.

Value Assessment

Realize the value from ServiceNow investments with rigorous processes, resources and tools, and carve out better adoption based on business needs and elevated experience.

Golden CMDB

Gain greater visibility into enterprise assets and business services to optimize digital experiences and workflows. Golden CMDB allows enterprises to lay the foundation for sustainable, risk-informed and resilient business and technology operations.

Platform Continuum

Augment the platform capabilities and infuse continual service management in your ServiceNow workflows. The offering leverages a COE-based construct to manage customers’ ServiceNow instance.

NOW Managed Services

Outsource the responsibility for maintaining and anticipating the need for all ServiceNow workflows, including the licenses to improve operations and cut expenses.

Enterprise Platform Health

Enable a thorough assessment of your Enterprise Platform configuration, processes and upgrade readiness.

Case studies Greater agility for Providence St. Joseph Health

Providence St. Joseph Health transitions from siloed HR subsystems to an integrated, intelligent, intuitive HR portal—replacing outdated processes and adopting best practices.

Orchestrated experiences for Lumen

Lumen delivers orchestrated experiences that its customers recognize across multiple sites with the Telecom Order Management Solution from IBM and ServiceNow.

ServiceNow enhances the world

ServiceNow solutions help digitize and unify organizations so they can find smarter, faster and better ways to make workflows operate. This enables employees and customers to be more connected, innovative and agile.

IBM and ServiceNow help you orchestrate your entire technology ecosystem with a “platform of platforms” vision that helps maximize your investments and business outcomes, and drives innovation across IT, HR, finance and supply chain.

Learn more about the ServiceNow and IBM partnership

Build a fool-proof roadmap to the future backed by realistic and proven solutions through the iterative co-creation IBM Garage™ methodology with a constant feedback loop.

Advance your cloud strategy by aligning the IBM hybrid cloud approach with ServiceNow’s cloud management tools and intelligent workflows.

Unlock productivity and efficiency and elevate customer and citizen experiences by uniting IBM technology with ServiceNow platform’s customer, employee and technology workflows.

Infuse AI and automation into talent management processes with predictive, agile and automated Employee Workflows from the Now Platform.


IBM and ServiceNow bring together the right people and technologies.

The expertise to innovate,faster

Draw on deep industry and domain expertise that only comes from experiences, to transform your business.

The innovation to ignite your strategy

Orchestrate your entire technology ecosystem with a platforms vision the maximizes your investments.

Leverage a breadth of perspectives

Thought leadership and skills across technology, customer, employee and creater workflows accelerate delivery of out-of-the-box ServiceNow solutions.

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