IBM Consulting and ServiceNow
Connected, personalized experiences powered by unified technology
Overview
Co-create with clients and solve the digital workflow demands of today
For over a decade, IBM and ServiceNow have driven innovation in the IT service management and workplace services market. With IBM Consulting, our global strategic partnership combines the right people and innovations that help you accelerate time to value, gain full visibility into your operational footprint and humanize your workflow automation experience.
Partnership
ServiceNow enhances the world
ServiceNow solutions help digitize and unify organizations so they can find smarter, faster and better ways to make workflows operate. This enables employees and customers to be more connected, innovative and agile.
IBM and ServiceNow help you orchestrate your entire technology ecosystem with a “platform of platforms” vision that helps maximize your investments and drives innovation across IT, HR, finance and supply chain.
Build a fool-proof future vision backed by realistic and proven solutions through the iterative co-creation IBM Garage™ methodology with a constant feedback loop.
Advance your cloud strategy by aligning IBM’s hybrid cloud approach with ServiceNow’s cloud management tools and intelligent workflows.
Unlock productivity and efficiency and elevate customer and citizen experiences by uniting IBM technology with ServiceNow’s customer, employee and technology workflows.
Infuse AI and automation into talent management processes with predictive, agile and automated Employee Workflows from the Now Platform.
Recognition
With more than ten years as a ServiceNow partner, IBM is one of just seven esteemed Global Elite Alliance Partners with certified master architects, global certifications and accreditations across all product lines. Intelligent workflow capabilities and market leading ITSM and ITOM visibility products help customers prevent and fit IT issues at scale. Now, businesses that use ServiceNow ITSM can push historical incident data into the deep machine learning algorithms of IBM.
Client success
Learn about several companies who have made significant strides using IBM Consulting services
Communications
89%
A communications company in the US reduced its time to notify by 89% and its resolution time by 45%.
Energy
219%
A global sustainable energy company gained a 219% ROI in 14 months and reduced fulfillment time by 50%.
Healthcare
50%
A large healthcare company reduced time to hire tickets by 50% and contact center call volumes by 70%.
Case studies
A full enterprise transformation for Suncor
Suncor optimizes its ServiceNow investment to accelerate enterprise-wide transformation and unleash the potential of its people.
Greater agility for Providence St. Joseph Health
Providence St. Joseph Health transitions from siloed HR subsystems to an integrated, intelligent, intuitive HR portal—replacing outdated processes and adopting best practices.
Orchestrated experiences for Lumen
Lumen delivers orchestrated experiences that its customers recognize across multiple sites with the Telecom Order Management Solution from IBM and ServiceNow.
Benefits
IBM and ServiceNow bring together the right people and technologies
Services
Discover innovation to ignite your digital strategy with these services.
Telco Order Management
Scale services quickly, deliver them more efficiently, and reduce any complexities with a single-platform approach to order management from ServiceNow and IBM
ERP Modernization
Unleash automated business functionality with IBM ERP Modernization. Together, IBM, ServiceNow and Celonis convert process inefficiencies into modern user experiences that unlock a new level of ERP impact
Talent Experience Platform
Deliver intentional, modern user experiences with a single platform from ServiceNow and IBM that unifies policy, data and AI to transform cultures, drive efficiency and create talent mobility across the enterprise
Technology excellence
Modernize ITSM
Deliver resilient services that increase productivity and create amazing experiences wherever your employees work, with a Modernized ITSM solution.
SAM as a Service
Track, evaluate and manage software licenses, compliance and optimization with the SAMaaS offering from IBM.
CIO Command Center
Create greater value from your initiatives and enable change faster across the enterprise. Plan, prioritize and track work aligned to business objectives through IBM CIO Command Center—a control tower for all CIOs.
FinOps with NOW
Increase visibility surrounding cloud costs, and make trade-offs to optimize spending through the FinOps with Now solution that yields significant cost savings without compromising service delivery.
AIOps
Predict issues before they occur, prevent impact to end users, and automate remediation and resolution with the IBM Watson® and ServiceNow AIOPs solution.
Employee experience
Talent Experience Platform
Provide a single point of entry for all employee services and processes, and integrate your systems into a single personalized destination for managers and employees.
Onboard & Journey 360
Help employees and managers navigate complex cross-departmental journeys and the “moments that matter” with intelligent workflows for employee onboarding, offboarding, and other lifecycle events.
Employee Experience 3.0
Improve productivity by streamlining the employee service experience with a unified employee experience portal and intelligent workflows powered by the NOW Platform.
Elevated Customer Experience with ServiceNow
Connect the entire organization, transform operations and empower employees to quickly, transparently and proactively address customer needs.
Operating excellence
Integrated Risk Management: Deploy & Manage
Seamlessly embed enterprise risk management and corporate compliance into digital experiences and workflows with the Integrated Risk Management offering from IBM.
Build and automate
Creator Garage
Chart your transformation journey with an iterative Creator Garage offering that powers ideation, accelerates build and facilitates scaling of innovative ServiceNow solutions.
Platform offerings
Value Assessment
Realize the value from ServiceNow investments with rigorous processes, resources and tools, and carve out better adoption based on business needs and elevated experience.
Golden CMDB
Gain greater visibility into enterprise assets and business services to optimize digital experiences and workflows. Golden CMDB allows enterprises to lay the foundation for sustainable, risk-informed and resilient business and technology operations.
Platform Continuum
Augment the platform capabilities and infuse continual service management in your ServiceNow workflows. The offering leverages a COE-based construct to manage customers’ ServiceNow instance.
NOW Managed Services
Outsource the responsibility for maintaining and anticipating the need for all ServiceNow workflows, including the licenses to improve operations and cut expenses.
Enterprise Platform Health
Enable a thorough assessment of your Enterprise Platform configuration, processes and upgrade readiness.
Join us
Develop your skills in one of our certified architect and implementation specialist roles
IBM Garage
Co-create with IBM Garage™
Ideate, build, measure, iterate and scale solutions seamlessly with our end-to-end framework of design thinking, agile and DevOps practices. Achieve speed-to-value and adopt breakthrough technologies through the partnership created with your team and a diverse set of IBM experts in business, design and technology.
