Connected, personalized experiences powered by unified technology
Co-create with clients and solve the digital workflow demands of today
For over a decade, IBM and ServiceNow have led innovation and enterprise transformation across the IT, employee and customer domains. Our global strategic partnership combines the breadth of IBM industry expertise with our leading technology solutions to accelerate your time to value, enhance operational transparency and ensure trust and proper governance in your automation journey.
By implementing ServiceNow in your enterprise as the “Platform of Platforms,” we enable a unified system of interaction that drives workflow automation across all siloed systems, benefiting both customers and employees alike. Also, we leverage our IBM Garage methodology to help de-risk transformation while quickly scaling impact through its collaborative, value-obsessed engagement model.
IBM Garage aligns work to your biggest drivers of value and transparently tracks that value as it’s realized in each stage of a program. It also scales the new ways of working by bringing together the best of enterprise design thinking, agile development and DevSecOps practices, accelerated by generative AI tools from IBM and our partners.
IBM Telco order management
Scale your order management to take on modern opportunities such as 5G and IoT. Create new value streams, accelerate new products to market and provide an augmented customer experience with IBM Telco order management.
IBM ERP modernization
IBM ERP modernization leverages the power of Celonis to mine the digital footprints of enterprise processes, gather relevant insights for incremental value and enable ServiceNow creator workflows to digitize and create delightful experiences.
Procurement workflows
Shop fast and spend smart. Deliver a streamlined buying experience by digitizing your processes to empower employees with self-service, unlock productivity with intelligent procurement workflows and optimize expenses with an integrated value chain.
Modernize ITSM
Deliver resilient services that increase productivity and create amazing experiences wherever your employees work, with a modernized ITSM solution.
SAM as a Service
Track, evaluate and manage software licenses, compliance and optimization with the SAMaaS offering from IBM.
CIO Command Center
Create greater value from your initiatives and enable change faster across the enterprise. Plan, prioritize and track work aligned to business objectives through IBM CIO Command Center—a control tower for all CIOs.
FinOps with Now
Increase visibility surrounding cloud costs, and make tradeoffs to optimize spending through the FinOps with Now solution that yields significant cost savings without compromising service delivery.
AIOps
Predict issues before they occur, prevent impact to end users and automate remediation and resolution with the IBM Watson® and ServiceNow AIOps solution.
Talent experience platform
Provide a single point of entry for all employee services and processes, and integrate your systems into a single personalized destination for managers and employees.
Onboard and Journey 360
Help employees and managers navigate complex cross-departmental journeys and the “moments that matter” with intelligent workflows for employee onboarding, offboarding and other lifecycle events.
Employee experience 3.0
Improve productivity by streamlining the employee service experience with a unified employee experience portal and intelligent workflows powered by the Now Platform.
Elevated customer experience with ServiceNow
Connect the entire organization, transform operations and empower employees to quickly, transparently and proactively address customer needs.
Integrated risk management: Deploy and manage
Seamlessly embed enterprise risk management and corporate compliance into digital experiences and workflows with the integrated risk management offering from IBM.
Creator garage
Chart your transformation journey with an iterative creator garage offering that powers ideation, accelerates build and facilitates scaling of innovative ServiceNow solutions.
Value assessment
Realize the value from ServiceNow investments with rigorous processes, resources and tools, and carve out better adoption based on business needs and elevated experience.
Golden CMDB
Gain greater visibility into enterprise assets and business services to optimize digital experiences and workflows. Golden CMDB allows enterprises to lay the foundation for sustainable, risk-informed and resilient business and technology operations.
Platform continuum
Augment the platform capabilities and infuse continual service management in your ServiceNow workflows. The offering leverages a COE-based construct to manage customers’ ServiceNow instance.
NOW managed services
Outsource the responsibility for maintaining and anticipating the need for all ServiceNow workflows, including the licenses to improve operations and cut expenses.
Enterprise platform health
Enable a thorough assessment of your enterprise platform configuration, processes and upgrade readiness.
Insights
ServiceNow and IBM integrate watsonx® with the Now Platform to boost productivity and deliver flexible, enterprise-grade generative AI capabilities.
Orchestrate your entire technology ecosystem with a platforms vision that maximizes your investments.
Thought leadership and skills across technology, customer, employee and creator workflows accelerate delivery of ready to use ServiceNow solutions.
IBM and ServiceNow partner to accelerate AI‑driven talent development, helping organizations map skills, close gaps and build agile, future‑ready workforces.
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