Customers today expect seamless interactions with brands whenever and wherever they choose. Given a choice, 70% of customers today prefer messaging over voice for customer support. Learn how LivePerson and Watson teamed together to create LiveEngage, the first out-of-the-box integration of Watson-powered chatbots with human agents.
The Weather Company’s ad sales business has become IBM Watson Advertising, offering agencies and marketers a portfolio of media, data, and AI solutions to help improve decision-making and reduce costs – from media planning through measurement.
Businesses spend $1.3 trillion on 265 billion customer service calls each year. Chatbots can help businesses save by speeding up response times, and answering up to 80% of routine questions. Learn how you can increase productivity and performance at call centers by seamlessly integrating chatbots, AI and live agents.
Learn how software company Autodesk improved response times by 99% by building a virtual agent (AVA) that interacts with customers and responds to questions in real-time. AVA resolves issues on her own or can collect information to hand over to a human agent along with a full background. Learn how Autodesk used Watson to scale customer service, increase user satisfaction, and answer more inquiries faster and accurately.
Call centers are falling behind expectations as consumers increasingly expect a consistent and cohesive brand experience across channels. Integrating AI and chatbots can help transform your customer service operations from voice to digital, delivering seamless experiences across channels. Attend our Virtual Summit to learn more.
Nearly 80% of contact centers say their current customer service systems won’t meet their future needs. Learn how Max Kelsen is using AI to shine a light on customers’ dark data to help them realize greater value from their entire data berg, not just the tip, creating custom knowledge domains 66% faster and with 97% accuracy.
We interviewed 3,000 C-suite executives in 20 industries and 90 countries to understand their approach to AI. More than half of them believe AI gives them a competitive advantage by improving customer experience. To compete, organizations are “rewiring” their operating models for speed and responsiveness.
IBM Watson is working with the US Open to deliver millions of fans with new levels of engagement and experiences. Fans can access real-time scores, analysis, statistics and video highlights across digital platforms powered by Watson. The tournament’s mobile app featuring Watson's Conversation API, enables fans to ask logistical questions in natural language, discover who is playing on what court, who won and more.
Bolton College used IBM Watson to build a virtual assistant that enhances teaching, learning and information access
Bolton College in the United Kingdom used Watson Conversation service to build "Ada," a virtual assistant that enhances teaching, learning and student access to information. The chatbot can already respond to over 2,000 questions across multiple domains. With this implementation the college is shaping how students learn, while saving money.