Industry Insights

Cognitive Computing Transformation in the World of AI – Good or Evil?

From man-and-machine contests in Go game to machine (IBM Watson) beating human contestants mercilessly in Jeopardy not too long ago, Artificial Intelligence (AI) technology has become perhaps the most discussed technological topic in recent years. AI is not a single piece of technology but a collective set of disciplines and technology areas that delivers business […]

Why use Blockchain instead of another technology?

I seem to get this question every three or four weeks. It’s partly my own fault: when I was first learning about Blockchain, I noticed that many presentations spent 20 or 30 minutes on details of the technology. By the time the topic shifted to how the technology could be applied, most people’s eyes had […]

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IoT and cognitive technology are transforming customer support

Thanks to the Internet of Things (IOT), smart electronic products are both creating and connecting more data. With integrated sensors, remote monitoring, alerts and frequently updated software, these products are not just smart, they’re intuitive. Gartner, Inc. forecasts that 8.4 billion connected things will be in use worldwide in 2017, up 31 percent from 2016, […]

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Ten ways to Lower Your (Inventory) Level

Inventory performance used to be one of the key indicators of a company’s supply chain excellence (or lack of it), but attention to inventory turns seems to have dropped off in the last decade or so. It’s certain to come back, though — reducing inventory in a sustainable way is often the easiest way to […]

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Software Asset Management use case for Blockchain

No doubts we are living on a rapid-changing business environment for electronics and many other industries. The lines between traditional industries disappear, clearing the way clear for new market entrants and fostering the hatching of new ecosystems. Electronics sits at the heart of many of these ecosystems and that’s good news, but it takes a […]

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Designer Data – Part 1: How does data drive competitive differentiation?

“Software is eating the world”, said Marc Andreessen famously more than a decade ago. While software is still critically important to most electronics products today, it is becoming increasingly difficult to create meaningful and sustainable differentiation with software alone. Data, and particularly insights derived from the data, are quickly becoming the dominant sources of competitive […]

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Wearable technology: Transforming field service support

You don’t expect field service techs to make a fashion statement, but what they wear is increasingly important. Wearable technology is poised to transform post sales field service support. Think of it as another tool in your technician’s toolbox. Except it’s not in the toolbox: they’re wearing it. Historically, field techs have juggled hands-on fixes […]

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From Visual Inspection to the Cognitive Future in Electronics Industry – IBM EGLF 2017

By looking back at 2015, no one could possibly deny that the Fourth Industrial Revolution (Industry 4.0) was the most talked-about topic for transformation in the Electronics industry. Tiny Smart sensors and actuators coupling with newly available IT technologies, such as Cloud, Analytics, Mobile, Social Media, and Security gave birth of Internet of Things (IoT). […]

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IBM Watson Field Service Advisor: The cognitive expert for post sales customer support

What should you take with you on a field service call? A lot. Just ask field service technicians. To do their jobs well, they need access to field notes, customer data, service records, tech support databases, knowledgebase articles, inventory and logistics, diagnostic data, service manuals—even social media. Field techs without access to the right data […]

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Are your contact center agents running on low batteries? Power up with IBM Watson Agent Assist.

Inexperienced call center agents. Impatient callers. Constantly changing information. Customer escalations. Are you stressed yet? If you’re not, your agents undoubtedly are. Contact centers have always been challenging to manage, with second- and third-level technical support especially difficult. The customer has already had an interaction (or two) that did not achieve resolution. Expectations are higher […]

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Do your customers require superhuman support? IBM Watson Virtual Agent is on your side.

When it comes to service and support, customers want it all and they want it fast. For starters, they’re stingy with their attention. Before they call a help desk or initiate an online chat, they’re already juggling several tasks. Attention span? Fragmented. Patience? Nonexistent. In fact, 33 percent of Millennials are only willing to wait […]

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Enabling Cross-FAB Operation Capability in MES

It is not uncommon to see the multiple-FAB configuration in modern semiconductor manufacturing site construction that two or more manufacturing FABs are closely built in location with catwalk, pathway, or tunnel linkage to each other (Dual-FAB is most commonly seen). With this specific construction configuration, the shop floors in both manufacturing FABs are inter-connected which […]

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IBM’s Watson is Transforming Post Sales Customer Support

Think about it. In the world of customer support, by the time your customers reach out to you, they’re generally not happy. Typically, they’ve searched for solutions to their problem online and have come up short. They’re bringing tough issues to your agents, because if the problem was easy, they’d solve it themselves. If you […]

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