Artificial intelligence March 9, 2023

IBM again recognized as a Leader in the 2023 Gartner® Magic Quadrant™ for Enterprise Conversational AI Platforms

5 min read - Artificial Intelligence is once again making waves across the tech world. The combination of new approaches to understanding language – foundation models and the generative AI revolution – and powerful, GPU-based compute is driving step function improvements in our ability…

Business transformation December 15, 2022

Do you need coding skills to build a chatbot?

3 min read - Virtual assistants are valuable, transformative business tools that offer a compelling ROI while improving the customer experience. By 2030, conversational AI chatbots and virtual assistants will handle 30% of interactions that would have otherwise been handled by a human agent—up…

IBM watsonx Assistant December 9, 2020

NatWest: Conversational AI finds its voice during the COVID-19 crisis

4 min read - Thanks to advancements in conversational AI and natural language processing, modern AI-powered voice assistants have introduced a bold new era of lifelike conversational experiences. Offering convenient, personalized and frictionless engagement for the ‘always-on’ customer, and smart tools to augment user…

IBM watsonx Assistant August 25, 2020

In Germany, student projects explore and advance AI-human interactions

2 min read - In recent years, artificial intelligence has made enormous strides. AI is powering self-driving cars, furthering medical research, improving travel, facilitating logistics, mining big data—it’s assisting across every industry. Innovations in cognitive computing, machine learning, neural-symbolic reasoning and robotics will produce…

Artificial intelligence June 23, 2020

OP Financial Group: Improving ROI and customer relations with AI

2 min read - At OP Financial Group, online chat is quite popular with our customers. We realized this when we first deployed an AI conversational assistant called Viljo for insurance customer relations. Viljo’s launch results exceeded expectations. Building on this success, we’ve introduced…