Improve customer and employee experiences


99% of respondents report an increase in customer satisfaction as a result of using virtual agent technology. Utilizing conversational AI can help meet customers on their terms and address their requests while reducing effort.¹

Scale and operationalize trustworthy AI


Nearly one third of executives plan to boost their investment in AI as a result of the pandemic. IBM’s proven methodologies can help you consistently run, maintain and scale AI solutions from pilot to production.²

Drive business value and profitability with AI


More than 85% of advanced adopters are reducing operating costs with AI — augmenting human capability and helping enhance or protect top line revenue, experience and engagement.


AI services

AI consulting

AI services from IBM can help you drive smarter reinvention of your workflows and technology.  Augment human capabilities and performance to improve outcomes for your customers, employees and other stakeholders.  

Conversational AI services

Improve customer and employee experiences while lowering operating costs with AI and Cognitive Care. Rapidly deploy AI assistants and leverage real-time data to engage with customers virtually and handle increases in contact volumes.

AI at Scale

IBM’s methodologies can help you consistently run, maintain and scale AI and machine learning solutions from pilot to production. Adopt a standard framework for developing and deploying AI applications and drive positive ROI for enterprise AI.

AI for risk and compliance

IBM RegTech helps clients harness the power of AI to stay current on ever-changing regulations. Watson and Promontory Advisory Services provide end-to-end risk and compliance management to enable better decisions and regulatory governance. 

Content intelligence

Transform complex document digitization with AI and ML to unlock value from unstructured data. Speed transaction times, reduce cost and increase accuracy across industry-specific, regulatory, customer and supply chain processes.

Trustworthy and responsible AI

AI ethical considerations have never been more important; however, parameters around AI remain vague and intangible. IBM has the global experience and frameworks to help organizations test and regulate AI.

AI services case studies

Rhode Island transforms contact center for public health services

IBM helped the State of Rhode Island modernize and automate contact center operations to support public health service efforts.

ABN AMRO Bank elevates customer experience with conversational AI

Netherland-based ABN AMRO Bank integrated conversational AI that helped automate 150K customer conversations per quarter and understand customer needs in real time.

Siemens Gamesa scales machine learning to reduce manufacturing errors

Partnering with IBM, Siemens Gamesa adopted AI at Scale best practices to deploy ML solutions on Microsoft Azure to transform manufacturing.


IBM named a leader in AI Services

IBM was ranked a leader in IDC’s Worldwide Artificial Intelligence Services 2021 Vendor Assessment.

Forrester Total Economic Impact (TEI) Study on Contact Center Transformation

Understand the ROI of working with IBM to migrate to a cloud-based contact center and  integrate AI to further improve cost efficiencies.

Data and AI Virtual Forum series

Experience client stories, hear from industry leaders, connect with IBM executives and experts, and understand how IBM can help you accelerate your journey to AI.

Related solutions

Cognitive automation

IBM Services Essentials for Automation is a ready-to-go environment for automation that allows fast prototyping, rapid scaling, and management of digital operations for business process and IT.

AI for customer service

Watson Assistant users saved USD 24 million in costs over three years. Are you ready to improve the customer experience with the conversational AI assistant for business?

AI for IT Operations

Partnering with IBM, Siemens Gamesa adopted AI at Scale best practices to deploy ML solutions on Microsoft Azure to transform manufacturing.

AI products and solutions

Unlock the value in your organization with AI. Change how your employees work and redefine the way your business operates.

  1. The IBM Institute for Business Value (IBV), in cooperation with Oxford Economics, surveyed 1,005 respondents, across 12 industries and 33 countries, to gather performance data from organizations employing VAT daily, in live situations, for periods from six months to just over four years. Study respondents were senior executives, directors, or managers of contact center or customer service operations, channels, digital technology, or IT with hands-on knowledge of their VAT implementations.
  2. Unpublished data from IBM Institute for Value survey on AI Value (n=2765 C-level business executives in major industries, functional areas, and geographies).