number of service calls that are made annually.
Approximate percentage of first calls that go unresolved.
Autodesk’s annual volume of customer queries
of customers would leave a company for a competitive offer or due to service disruptions*
*IBM Institute for Business Value Global C-Suite, 2013
*RCR Wireless News: Telecom Analytics: The path to customer loyalty through analytics. http://bit.ly/2so2FKF
Autodesk receives annually.
reduced resolution time for most inquiries; increasing overall customer satisfaction 10 points and improving retention among its subscription customers
number of use cases the virtual agent detects to quickly resolve easy requests, so that agents can focus on helping customers with complex issues
number of conversations/mo. easing the burden on the call center staff