IBM helps businesses like yours accelerate cloud adoption across their hybrid IT environments by transforming IT maintenance and support services with advanced analytics, AI-powered insights and automation.
From balancing agility with cost efficiency to avoiding issues and limiting unplanned downtime, ensuring high availability for your hardware and software is critical. Any IT failure—especially one with a lengthy response time—can seriously damage your brand, reputation, customer satisfaction and bottom line.
As organizations drive IT modernization to digitize their IT environment, managing IT support for cloud, data centers and on-premises infrastructures becomes more complex. Cloud-enabled workloads must be interconnected as they are deployed across multiple computing environments, including traditional IT, public cloud and private cloud. The workloads must all perform well and need end-to-end support. So many aspects of an IT environment make problem identification and resolution and achieving optimal performance more challenging, especially when there are multiple vendors involved.
IBM can help by augmenting your IT staff and consistently maintaining and supporting your traditional and cloud infrastructure. We also can handle your IBM systems and over 30,000 server, storage, networking, security and appliance products from other original equipment manufacturers (OEMs) and help keep your mission-critical systems running smoothly. Our advanced analytics, AI capabilities and automation are designed to ensure your environment performs optimally. As a result, you can realize real savings to reinvest and accelerate cloud.
We offer a proactive level of support that goes beyond general warranty maintenance and helps quickly resolve issues and prevent problems before they occur. You can choose a level of support that makes sense for your environments from tiered service options that include 24x7 reactive and proactive support services.
Free your teams to focus on more strategic initiatives
With personalized and dedicated experts supporting IBM and other OEM hardware and software, IBM® Proactive Support Services help streamline IT support management and improve availability across your hybrid IT environment. First, we collaborate with you to develop a holistic understanding of your IT environment and business goals. Once we understand the environment, we’re able to offer you a single source of customized support for hardware and software for multiple vendors.
You can expect these benefits from IBM Proactive Support services:
Acting as an extension of your in-house IT staff, our teams adopt a metrics-driven, outcomes-oriented approach that goes beyond break/fix support to help plan for and accomplish your IT management goals. The specialized guidance our experts provide helps increase your IT staff productivity and identify cost savings that can be reinvested into more strategic initiatives. By streamlining and strengthening your organization’s technical support strategy, we help your IT teams ensure that your hybrid cloud environment continues to evolve alongside your business and deliver business value.