Cognitive Retail

Breaking Down This Year’s Black Friday

The clock is ticking. It’s the countdown to Black Friday, an American tradition that kicks off the holiday shopping season. While the promotions begin earlier each year, Black Friday still remains the day to cash in on the biggest deals. For example, last year more than 101 million people ventured to stores on Black Friday, […]

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Creating An In-Store Retail Revival

Though several major retailers, from Toys “R” Us to Aeropostale, have filed for bankruptcy protection this year and others have closed thousands of stores, all seemingly at the hands of online commerce, reports of the death of retail are greatly exaggerated. In fact, research shows that the industry is booming and that stores still matter. […]

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The Holiday is Looking Green…Are Retailers Ready?

It’s that time of year again. The 2017 holiday season is looming large and speculation is in full swing as to how the next eight weeks will play out for retailers and consumers alike. There’s good news to report. Based on my annual Holiday Forecast, we predict the 2017 season will grow nearly three percent […]

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Connecting Innovations to Support the New Retail Experience

As customers walk into retail stores today some of the first things they notice are interactive kiosks and screens offering convenience and fast new ways to find and pay for items. These electronic displays serve a very useful, customer-specific purpose, but there’s much more to this story than what meets the eye. Recent data from the U.S. […]

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The In-Store Retail Imperative: A Return to Relationships

30 years ago the owner of the corner store knew each customer by name, what kind of gifts husbands wanted for their wives and what kinds of items families picked up each week. Over time things have changed. Retail shops merged into multi-category super markets and department stores and ownership consolidated into larger, and larger […]

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