Kick off your journey by creating your strategy and getting your data ready.
About the speaker
Lakisha Hall, Director, Watson Expert & Delivery Services, IBM
How does your customer service stack up?Take the 5 minute assessment to find out.
See more episodes
03. Organizing your team
Watch now →
04. Core concepts
05. Conversational design
Companion GuideThis guide summarizes the episode and provides key lessons. Great to have for reference or share with a colleague.
Download pdf →
Banco BradescoSee how a Brazilian bank pays personal attention to each of their 65 million customers.
Read case study →