As organizations work towards more agile and efficient supply chains, they are contending with another new reality: changing consumer expectations. Today’s supply chains are no longer invisible to the end user. More knowledgeable and socially-conscious customers and employees are demanding transparency and visibility into the products and services they buy or support.
Customer demands driving supply chain change:1
- 71% of consumers who say traceability is important, will pay up to a 35% premium to have it.
- 60% of consumers are willing to change their shopping habits to reduce environmental impact.
- 57% of consumers are willing to change purchasing habits to reduce environmental impact.
Employees are also affecting change:2
- More than 70% of workers would choose to work at a company with a strong environmental agenda.
- 40% of Millennials said they have chosen a job due to a company’s sustainability practices.
- More than 60% of workers said a strong sustainability plan would affect their decision to stay at a company.
To address consumer expectations while continuing to drive efficiencies and build resilience, businesses are integrating intelligent workflows into their supply chains. Intelligent workflows drive a unified digital solution by strategically applying emerging technologies to supply chain processes. Every step of the value chain becomes an opportunity for transformation – from demand planning to manufacturing execution to order orchestration and fulfillment.
Enable new levels of responsiveness and transparency
Intelligent workflows break down traditional silos between the back, middle and front offices to help supply chains deliver better business outcomes at scale. Uncovering efficiencies across a network of processes and partners and using learnings from vital data in- and outside the supply chain, intelligent workflows can predict future patterns to turn the unanticipated into the anticipated. The result? An agile supply chain that can more proactively respond to disruptions.
Empower your supply chain professionals
Reinventing supply chain processes also means transforming the way your organization is designed and teams are aligned. When manual processes are digitized and low-level administrative tasks are automated, supply chain professionals are recruited, retained and primed to focus on higher-value-add tasks. And, when technologies like AI and blockchain are providing trusted, real-time insights, your teams are able to make better-informed decisions and deliver more effectively and efficiently against strategies and environments that continually change.