As skylines grow higher, modern buildings are serving increasingly more people. With tens of thousands of passengers on the move at times in a single building, elevators and escalators face growing pressure to handle more traffic.

360 experience

See how KONE is working with Watson to fix potential elevator and escalator problems before they happen.

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This amount of traffic brings great responsibility to keep all these people moving smoothly and safely every day. KONE services over a million elevators and escalators and building doors at some of the world’s tallest and most-notable structures.

Enter Watson

KONE uses the IBM Watson IoT platform and its cognitive capabilities in many different ways. For example, it helps predict the condition of the elevator or escalator, thereby helping customers manage their equipment over its life cycle. By bringing artificial intelligence into services, KONE can help predict and suggest resolutions to potential problems.

All in all, this means less downtime, fewer faults and detailed information for maintenance crews on the performance and usage of equipment. For people who use elevators and escalators, it means less waiting time, fewer delays, and the potential for new, personalized experiences.

A better experience enhances a building’s value

Watson IoT and IBM Services are helping KONE to improve the experience of a billion people a day by helping them move efficiently and safely. This can increase the building’s value for owners, and saves time and money for the companies within them.

Mobility services, hospitals, educators and governments are working with Watson. In 45 countries and 20 industries, Watson is helping people make sense of data so they can make better decisions while uncovering new ideas.

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