Watson Solutions for Salesforce
Integrate Watson Services into Salesforce to deliver solutions that leverage the power of AI, enabling you to make smarter decisions faster, across services, sales and more. See how clients are getting started.
Watson Solutions for Salesforce
Integrate Watson Services into Salesforce to deliver solutions that leverage the power of AI, enabling you to make smarter decisions faster, across services, sales and more. See how clients are getting started.
Introducing Watson Discovery for Salesforce
A new AI solution developed exclusively for Salesforce by IBM Watson. Get your agents the information they need to resolve customer cases quickly and efficiently from within the Salesforce Service Cloud.
Watch the demoResources
See how clients are getting started →
Watson Discovery for Salesforce: AI-powered insights for your CRM
Learn more about Watson Discovery for Salesforce
Business partners are already bringing Watson Discovery for Salesforce to their client bases, including:
- Bluewolf, an IBM Company
- Accenture
- Perficient
- Persistent Systems
- Cloudsquare
- Cloudmasters
Enhanced workflow within Salesforce Service Cloud
- AI-powered insight engine locates case resolving information from your knowledge base by meaning, not content
- Ingests and unifies your data, no matter where it lives
- Agents use natural language search to find relevant answers from Salesforce cases and knowledge articles, Box, Sharepoint, and more
Continuously learns from agent interactions
- Agent interaction helps Watson learn from each case
- Automatically surfaces case resolving information based on past similarities, decreasing case resolution time.
- Support agents can attach useful information to a case, allowing the underlying machine learning model to learn from relevant content
Customizable to suit your business needs
- Watson understands your specific industry terminology
- Admins have access to insights into how agents are engaging with the system
- Collects analytics data so admins can close content gaps and identify future issues
Easily ingest your data from the following connections:
Visit the AppExchange
Available Watson solutions on Salesforce
Build with Watson and Salesforce SDKs
The simplest way to integrate Watson into your Salesforce application is to use one of our pre-packaged software development kits (SDK).
Case studies
