Key Trends in AI

Marc Lavallee, Executive Director, R&D, The New York Times


Join Marc Lavallee from The New York Times to learn about key trends in AI and how AI will impact our organizations and our lives.

Path to Managing AI

Jacques van Niekerk, Global CEO, Wunderman Thompson Data

Daniel Hernandez, VP, Data and AI, IBM

Ruchir Puri, IBM Fellow and Chief Scientist, IBM Research


Join this session to learn how Wunderman Thompson Data is experiencing increased ROI by using AutoAI with IBM Watson to create scalable machine learning models and to discover new customer insights.

AI in Customer Care

Sara Hines, Strategic Innovation Director, Humana

Michael Meyer, Chief Risk and Innovation Officer, MRS BPO

Lakisha Hall, Director, Data and AI Expert Labs and Learning, IBM

Yuval Saban, Associate Partner, Cognitive, Big Data and Analytics, IBM Services


Learn how Humana and MRS BPO are transforming customer service by adopting Watson technologies to better serve their customers with greater speed and agility, across any channel.

How to Scale AI

Tom Haslam, Managing Director, Data & Analytics, Strategy & Innovation, KPMG

Brian Mullaney, Chief Revenue Officer, Crushbank

Sara Hines, Strategic Innovation Director, Humana

Ritika Gunnar, VP, Data and AI Expert Labs and Learning, IBM


Key ingredients to scale AI include data, process, and culture. Learn how KPMG, CrushBank, and Humana are embracing cultural shifts to scale AI.

Virtual Summit: AI & the Future of Work

Learn how clients are transforming customer and employee experiences, managing AI workflows, and scaling AI across use cases.