Outages
They’re common and risky
Every outage can cause massive economic and reputational damage.
They’re common and risky
Every outage can cause massive economic and reputational damage.
They’re expensive
They’re expensive
The solution
The solution
IBM Cloud Pak® for Watson AIOps provides a holistic view of your entire IT environment by pulling together data across your siloed IT stacks and tools so you can resolve complex IT issues.
Seamless insights
Seamless insights
Cross-platform integration that keeps your team happy
Insights are delivered within your team’s existing collaboration tools.
Cross-platform integration that keeps your team happy
Insights are delivered
within your team’s existing collaboration tools.
How it works
How it works
10:37 AM: An incident begins
Pulls from various IT platforms
IBM Cloud Pak for Watson AIOps monitors incoming data feeds including logs, metrics, alerts, topologies and tickets, highlighting potential problems across incoming data, based on trained machine learning models.
10:39 AM: IT connects the dots
Powered by AI and natural language processing
An insight layer connects the dots between structured and unstructured data, using leading AI and natural language processing technologies from IBM Research®. This allows the IT team to quickly understand the nature of the incident.
10:44 AM: IT gets a clear message
Communicates through team ChatOps
IBM Cloud Pak for Watson AIOps feeds insights into the team’s collaboration tools, which means they can seamlessly access data and next best actions in coordination to address the incident.
11:13 AM: IT receives a path to resolution
Provides trust and transparency
Armed with accurate and trustworthy recommendations, the team moves forward with confidence in the diagnosis of IT system problems and the identification and prioritization of the best path to resolution.
11:42 AM: Service is restored
Rapid resolution
Time and money have been saved thanks to out-of-the-box productivity to enable automation and utilize pretrained models. A “similar issue feature” from past incidents allows the IT team to get services back online for customers and end users.
IT
with AI
Incident resolution
- Intelligence alerting and alert grouping
- Triaging
- Incident similarity
- Topology and blast status
Incident analysis
- Anomaly detection
- Root causes analysis
- Next best action recommendations
Incident avoidance
- Automated runbooks for next best action accommodations
- Code vulnerability analysis
- Change and version management