IBM Cloud Pak for Watson AIOps

Use your data to resolve
IT incidents with AI

Outages

Outages

They’re common and risky

Every outage can cause massive economic and reputational damage.

They’re common and risky

Every outage can cause massive economic and reputational damage.

They’re expensive

They’re expensive

IT leaders indicate that the costliest aspects of downtime are:

53%

53%

Lost revenue due to unplanned downtime*

47%

47%

Lost productivity*

Lost productivity*

Lost productivity*

41%

41%

Negative impact on corporate reputation*

The solution

IBM Cloud Pak® for Watson AIOps provides a holistic view of your entire IT environment by pulling together data across your siloed IT stacks and tools so you can resolve complex IT issues.

The solution

IBM Cloud Pak® for Watson AIOps provides a holistic view of your entire IT environment by pulling together data across your siloed IT stacks and tools so you can resolve complex IT issues.

 

Backed by industry-leading IBM research and applied expertise, IBM Cloud Pak for Watson AIOps provides confidence and explainability.

Backed by industry-leading IBM research and applied expertise, IBM Cloud Pak for Watson AIOps provides confidence and explainability.

 

Seamless insights

Seamless insights

Cross-platform integration that keeps your team happy

Insights are delivered within your team’s existing collaboration tools.

Cross-platform integration that keeps your team happy

Insights are delivered
within your team’s existing collaboration tools.

How it works

The IBM Cloud Pak for Watson AIOps response when there’s an incident:

How it works

The IBM Cloud Pak for Watson AIOps response when there’s an incident:

10:37 AM: An incident begins

Pulls from various IT platforms

IBM Cloud Pak for Watson AIOps monitors incoming data feeds including logs, metrics, alerts, topologies and tickets, highlighting potential problems across incoming data, based on trained machine learning models.

10:39 AM: IT connects the dots

Powered by AI and natural language processing

An insight layer connects the dots between structured and unstructured data, using leading AI and natural language processing technologies from IBM Research®. This allows the IT team to quickly understand the nature of the incident.

10:44 AM: IT gets a clear message

Communicates through team ChatOps

IBM Cloud Pak for Watson AIOps feeds insights into the team’s collaboration tools, which means they can seamlessly access data and next best actions in coordination to address the incident.

11:13 AM: IT receives a path to resolution

Provides trust and transparency

Armed with accurate and trustworthy recommendations, the team moves forward with confidence in the diagnosis of IT system problems and the identification and prioritization of the best path to resolution.

11:42 AM: Service is restored

Rapid resolution

Time and money have been saved thanks to out-of-the-box productivity to enable automation and utilize pretrained models. A “similar issue feature” from past incidents allows the IT team to get services back online for customers and end users.

 

IT
with AI

The future of AI means you’ll be unlocking insights that translate into innovation and seeing what’s ahead to ultimately avoid incidents and outages.

 

Incident resolution

  • Intelligence alerting and alert grouping
  • Triaging
  • Incident similarity
  • Topology and blast status

Incident analysis

  • Anomaly detection
  • Root causes analysis
  • Next best action recommendations

Incident avoidance

  • Automated runbooks for next best action accommodations
  • Code vulnerability analysis
  • Change and version management

IBM Cloud Pak for Watson AIOps:
A must-have for your IT

Resolve to know more.
Get the complete view of what IBM and Watson AIOps can do for your company. Because when it comes to outages, time really is money — and much more.

*Statistical information: “The Real Costs of Planned and Unplanned Downtime,” Forrester Opportunity Snapshot: A custom study commissioned by IBM, 2019 August