Assess your AI for IT readiness

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AI is shaping the future of IT: Are you ready?

To remain relevant, every business needs to begin thinking about how inefficiencies in their IT department are slowing down incident resolution and allowing predictable issues to occur within their IT infrastructure. Take 5 minutes to answer the questions, find out how your IT department stacks up, and get next steps to transform your business with AI.

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AI is shaping the future of IT: Are you ready?

Take the assessment now

Why AIOps? Why now?

76%

of business leaders believe that the complexity of the IT landscape is the biggest barrier to productivity among IT operations teams

70%

of CIOs will aggressively apply data and AI to IT operations, tools and processes by 2021, to cut costs, improve agility, and accelerate innovation

38.4%

Percent of organizations take more than 30 minutes to resolve IT incidents impacting critical digital services

1.2M USD

Average cost of critical IT incidents per month, per organization

What your results include

Ratings

Your incident resolution preparedness rating (1-4)

Insights

How AI for IT can help you transform your organization

Trends

The current IT landscape and future trends

Solutions

How IBM Watson can help transform your business

Why AIOps? Why now?

76%

of business leaders believe that the complexity of the IT landscape is the biggest barrier to productivity among IT operations teams ¹

70%

of CIOs will aggressively apply data and AI to IT operations, tools and processes by 2021 to help cut costs, improve agility and accelerate innovation ²

38.4%

of organizations take more than 30 minutes to resolve IT incidents impacting critical digital services ¹

1.2M USD

is the average cost of critical IT incidents per month, per organization

38.4%

Percent of organizations take more than 30 minutes to resolve IT incidents impacting critical digital services

1.2M USD

Average cost of critical IT incidents per month, per organization

What your results include

Ratings

Your incident resolution preparedness rating (1 — 4)

Insights

How AI for IT can help you transform your organization

Trends

The current IT landscape and future trends

Solutions

How IBM Watson can help transform your business

Find out how your organization stacks up.

Click below to find out how future-ready your IT operations are and how you can get your business to the next level. We’ll also show you how you can use AI and new technology to increase customer satisfaction, reduce operation costs and drive new sources of revenue.

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Footnotes

¹ 20 IT Ops stats that matter (link resides outside IBM)
² "IDC FutureScape: Worldwide CIO Agenda 2019 Predictions," IDC, 2018

Question 1 of 10

What is your industry?

Financial services

Telco

Distribution

Pharmaceuticals

Travel and transportation

Other

Question 2 of 10

What is your company size?

1-50

51-200

201-1,000

1,001-10,000

10,001+

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Question 3 of 10

Are you currently using any AI technology to provide support in your IT operations?

Yes. We use AI to diagnose and solve for IT outages.

Yes. We are starting to use AI to surface insights from IT data like topology, logs, etc.

We’re starting to implement but not live yet.

No, but we are interested and exploring options.

No. We don’t plan to integrate AI into our IT Operations in the future.

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Question 4 of 10

How satisfied are you with your speed of incident resolution and operational practices?

Extremely dissatisfied. Costs are high and our incident resolution time is below industry average.

Slightly dissatisfied. We’d like to lower costs and incident resolution time.

Satisfied. Our incident resolution times are good but could be better.

Very satisfied. Our incident response time is better than industry average and all processes are industry compliant.

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Question 5 of 10

How easy is it for your IT teams to spot and resolve issues that may lead to an outage?

Very easy. We’re able to identify and solve issues before they happen.

Easy. Our teams are in close collaboration and can solve issues as they arrive.

Difficult. We are prone to outages with no way to predict where potential problems might arise.

Impossible. We have no formal IT operations structure in place.

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Question 6 of 10

What percentage of time are your internal or external systems and processes down?

1-5%

6-10%

11-15%

15-more %

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Question 7 of 10

How much time does your IT team spend looking for information to resolve incidents?

1-5%

6-20%

21-50%

51-more %

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Question 8 of 10

Are high operation costs a major concern for your organization?

Yes. We really need to bring costs down this year.

Yes. We want to slightly lower our costs this year.

No. But we’re always looking for new ways to save more, while continuing to innovate.

No. We’re not sure we can reduce our costs further.

No. We’ve already lowered costs through automation and new technology.

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Question 9 of 10

Do your Site Reliability Engineers have all the tools they need to keep agile and effective?

Yes. They have access to a workflow that automatically detects events and adapts to changes in compliance.

Yes. They are able to resolve incidents effectively, but their tools are too siloed for them to draw significant insights.

No. Our SRE is overwhelmed by the amount of IT monitoring data available and cannot determine what is important.

No. We are constantly losing money due to frequent outages.

None. Our organization doesn’t have an SRE currently.

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Question 10 of 10

How prepared do you feel to transform your IT operations?

Ready. I know my organization’s next steps.

I know that I need to transform my IT operations and AI seems to be the solution, but I’m not sure where to start.

Not ready. I need proof that AI would positively impact my business.

Not applicable. Our business is not interested in implementing AI.

Not applicable. We are well on our way and feel confident with the resources we have.

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Your results:

Level 0

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