Customer experience consulting
Envision, design and deliver customer-centric, human-led experiences that advance your digital transformation and drive business outcomes
Envision, design and deliver customer-centric, human-led experiences that advance your digital transformation and drive business outcomes
Reinvent your business from the inside out. Bring digital strategy, data and analytics, experience design, and platform implementation expertise to your customer experience strategy.
IBM iX® combines end-to-end business strategy with customer insights and experience design to help you establish the digital experience, employee experience and user experience that leads to total customer experience transformation.
From contact center to e-commerce to sales and marketing, IBM provides CX consulting services that result in digital transformation.
Artificial intelligence, data analytics, IBM Watson® and other innovative technologies help you deliver data-driven customer experiences.
IBM iX helps customers overcome cumbersome internal processes and organizational barriers to provide stellar customer engagement.
IBM is a good fit for organizations looking for a partner to drive both technology and business change — particularly where this involves enterprise-grade product or service design and software development.
— Douglas Hayward, International Data Corporation (IDC), 2020 Worldwide MarketScape for Customer Experience (CX) Improvement Services
Successful customer experience strategies should take into account the entire customer journey, from customer engagement through issue resolution.
Engage across the full lifecycle of the customer relationship. Accelerate your transformation with business strategy and consulting.
Uncover customer insights and create intelligent workflows by adding data science and analytics methodologies to customer experience management.
Help your employees do their best work and also enrich your customers’ interactions with the power of IBM iX mobile experience strategy and design.
Align your business and digital experiences in order to keep pace with ever-demanding customer expectations.
We've joined forces with Adobe and Red Hat to improve customer experiences throughout the customer journey.
Frito-Lay modernizes e-commerce and frontline workflow tools to delight employees and consumers.
IBM iX provides an integrated customer experience management platform that offers differentiated user experiences that match the dynamics and brands of each university.
State Street Global Advisors (SSGA) enables self-service and leverages data to offer a robust user experience while also providing measurable business insights.
Use AI to transform the retail customer experience and get ahead of the pack by turning big data into personalized customer insights.
Enhance personalization in the travel industry with customer experience consulting solutions that increase ancillary revenue.
To achieve client-centricity for better retention, a comprehensive customer experience strategy is required for people and processes.
This interview discusses global customers who reinvent their customer experience through human-centered design and AI.
Insurance has transformed from being a product that is sold to one that is bought, and the right CX drives that purchasing decision.
Enterprise design thinking courses are currently available at no cost. Learn to apply design thinking to complex teams, problems and organizations.
No matter where you are in your journey of marketing strategy transformation, we can help you build your business — by design.