Reimagine Finance

Transform your Finance Organization with Intelligent Workflows


What is Business Process Services?

Business process services employ a set of multidisciplinary experts from a range of industries, business process domains and technology disciplines including AI, automation, blockchain, cloud and IoT to help you reinvent traditional workflows. Digitally reinventing workflows for greater efficiency and intelligence employs these technologies in concert with the data and institutional knowledge locked away in your enterprise.

Learn about major players in the market: IDC report (299 KB)

IBM as a leading AI service provider: HFS report (1.4 MB)

Intelligent workflows for the cognitive enterprise

To transform your business into a cognitive enterprise, you need to reimagine your business processes. Intelligent workflows can help modernize your legacy systems and make your business run more efficiently. Our business process services utilize artificial intelligence, automation and the Internet of Things (IoT) to co-create custom workflows and build tailor-made solutions that fit your industry and audiences.

Business process services outcomes

Modernize Supply Chains

Unified, cognitive systems can orchestrate every touch point across the workflow or the supply chain.

Humanize Customer Experiences

Use AI to deliver personal and empathetic experiences attuned to a customer's specific preferences at any moment.

Digitize Enterprise Processes

Transform your business model by redesigning your end-to-end workflows across traditional process silos.

Intelligent workflows quiz

Despite the potential of integrating data generated across teams, businesses struggle to digitize processes and gain valuable insights. Intelligent workflows can change that by streamlining processes, curating your business's data and utilizing automation, AI and blockchain. But how much do you know about intelligent workflows? Take the quiz to learn more.

Business process services

Digital Workplace Services

Automate your endpoint management and enhance enterprise mobility.

Business Process Automation Services

Artificial Intelligence Services

Big Data services

Finance Transformation Services

Advanced Analytics Services

Talent and Transformation Services

Procurement Services

Risk and Fraud Management services

Blockchain Services

Cognitive Customer Care

BPO services for intelligent workflows

Digital technologies have created a new set of opportunities for operations leaders. Traditional process and labor models are being reinvented through more intelligent workflows using automation, artificial intelligence and data, the Internet of Things (IoT), cloud and other emerging technologies. To remain relevant and grow, businesses must constantly evolve to more agile intelligent, fully orchestrated processes that take into account customers, employees, suppliers and business partners alike.

Businesses are reimagining workflows by orchestrating interactions between smart machines and even smarter humans.

Jay Bellissimo, General Manager, IBM Services

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Digital Workplace Automation & Analytics Solutions

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Case studies


IBM and Generali used intelligent workflows to build better experiences for insurance customers.


IBM and Volkswagen co-created a mobility services app to reinvent the driving experience.


IBM and ADNOC build a first-of-its-kind rock analyzer that helps determine drilling locations.

Kraft Heinz Company

IBM and Kraft are launching a state-of-the-art algorithm to deliver products to consumers more efficiently.

Meet our experts

Divya Rajagopal

Automation Service Line Leader, Global Business Services

Nilesh Lad

Associate Partner - MobileFirst Infrastructure Consulting

Lohitashwa Thyagaraj

Master Inventor & Automation Architect

Talk to us about getting started

We have a vast portfolio of capabilities, services and products to help jumpstart your transformation journey. Click below for two places to start.