The essentials to a competitive edge in the Industrial Age. Is your organization tuned in?

The manufacturing industry is fundamentally changing, with advanced technologies increasingly underpinning global competitiveness and economic prosperity. Industrial leaders are digitizing essential functions within their operations, as well as, with their partners along the value chain. In addition, they are enhancing their product portfolio with digital functionalities and introducing innovative, data-based services. While exponential technologies can […]

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BRF enables consumer-like IT support for its employees

There is no dearth of large multi-national organizations across the world, operating in several industries. Couple of things common across all of them is a large number of employees, several instances of IT infrastructure, software, applications running these organizations and therefore, a need for those employees to engage with IT helpdesks to resolve their issues. […]

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Transform CX with AI: Being Personal, Seamless & Relevant

Companies use all kinds of tools to find out what customers think about their products and services so they can improve the overall customer experience (CX). They mine data from social media, conduct focus groups surveys, and collect feedback from customer service reps. Eventually, all this information will reveal what customers think and feel. But […]

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Automation for the Digital Workplace

Scenario 1: You’ve been on a vacation, and it’s been a great time. It’s one of those holidays where you decided to leave your laptop behind and disconnect the email service from your handheld device as well. What’s that? You say it sounds utopian?!!   But let’s just hold on to the thought for a […]

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Intelligent Automation: Simplifying your IT and Business Processes

Machines and processes are getting smarter at running themselves. Repetitive and time-consuming tasks now either don’t need or require very minimal human supervision. Workers are being freed up to think more creatively and ambitiously about their jobs. Instead of being tied down to tedious responsibilities, new worlds are opening up. This is automation in action […]

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Welcome to the world of Hyper-Personalisation and AI

From finance to sales to operations, artificial intelligence (AI) is impacting every part of your business. So too with customer experience (CX)? And that’s where things get tricky. It isn’t simply enough to catch the eyes of customers; it’s also important to deliver happiness and win their hearts. For this, marketers prefer one-to-one marketing that is […]

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It’s time to bet big on AI to enhance customer experience

As a new-age connected customer, I want the best in customer experience (CX) – whether at a restaurant, supermarket or on a flight. The best CX comes from making an effort to be closer to the customer and making them feel that every interaction is tailored just to them. Like the barista who knows my […]

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Opportunities and challenges in AI adoption

In this era a data deluge, Artificial Intelligence presents a great opportunity for enterprises to deliver entirely new types of customer engagement, strategic innovation and business transformation. At the same time, akin to any new age technologies, AI adoption has to be embraced and executed carefully considering all challenges that it poses. The impact from […]

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Chatbots – A new opportunity

  As each new year begins, so do a flurry of articles predicting trends and technologies for the year. I recently read articles on the state of affairs for chatbots and trends in 2018. What is really starting to excite me is what the magazines and blogs are not talking about.  Most of the discussions on […]

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Virtual solutions: Driving immersive experiences and business outcomes

1990-2000, the decade of internet evolution, 2007 onwards was the rise of cloud, mobility, cognitive & analytics, 2016 and beyond, Augmented reality (AR) & Virtual Reality (VR) solutions are picking pace and are proving to be the next dimension in digital reinvention. The extended reality platform, which merges AR and VR technologies to drive customer […]

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