One year on from their discussion at CogX 2020, Neil Cattermull and Michael Conway talk AI, Customer Experience and what we have learned during the pandemic.
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How organisations connect with their customers has had to change in the last 12 months; what have we learned and how do we move forward?
(10 min read)
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Five operating executives share how they are managing the seismic changes that intelligent automation is bringing to their organizations.
(20 min read)
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Retail Banker International shares the story of how TSB manages an exponential increase in customer enquiries with an AI solution established within 5 days.
(5 min read)
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Michael explores one of the key inhibitors to AI adoption – and explains how best to overcome them.
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