Despite more tools, data and visibility across the enterprise, IT operations haven’t become easier. In this IBM Technology Summit session, Vikram Murali, VP of Automation at IBM, Jenny Fitzgerald, Director of Product Management, Observability at IBM, and Mirko Haschke, Head of ITSM & Automation at BWI unpacked why.
The discussion highlighted how fragmentation across tools, teams and workflows creates a gap between knowing what’s happening and acting on it. It also showed how leading organizations are addressing this challenge by creating shared context that enables faster decision-making. As a result, teams can execute with greater alignment across the environment.
Watch the on-demand session to see how coordinated operations work in practice, and how organizations, such as BWI, are scaling this approach to improve resilience, decision-making and outcomes.
