Intelligent workflows for the cognitive enterprise
To transform your business into a cognitive enterprise, you need to reimagine your business processes. Intelligent workflows can help modernize your legacy systems and make your business run more efficiently. Our business process services utilize artificial intelligence, automation and the Internet of Things (IoT) to co-create custom workflows and build tailor-made solutions that fit your industry and audiences.
Business process services outcomes
Modernize Supply Chains
Unified, cognitive systems can orchestrate every touch point across the workflow or the supply chain.
Humanize Customer Experiences
Use AI to deliver personal and empathetic experiences attuned to a customer's specific preferences at any moment.
Digitize Enterprise Processes
Transform your business model by redesigning your end-to-end workflows across traditional process silos.
Intelligent workflows quiz
Despite the potential of integrating data generated across teams, businesses struggle to digitize processes and gain valuable insights. Intelligent workflows can change that by streamlining processes, curating your business's data and utilizing automation, AI and blockchain. But how much do you know about intelligent workflows? Take the quiz to learn more.
Business process services
BPO services for intelligent workflows
Digital technologies have created a new set of opportunities for operations leaders. Traditional process and labor models are being reinvented through more intelligent workflows using automation, artificial intelligence and data, the Internet of Things (IoT), cloud and other emerging technologies. To remain relevant and grow, businesses must constantly evolve to more agile intelligent, fully orchestrated processes that take into account customers, employees, suppliers and business partners alike.
“ Businesses are reimagining workflows by orchestrating interactions between smart machines and even smarter humans. ”
— Jay Bellissimo, General Manager, IBM Services
Case studies
Generali
IBM and Generali used intelligent workflows to build better experiences for insurance customers.
Volkswagen
IBM and Volkswagen co-created a mobility services app to reinvent the driving experience.
ADNOC
IBM and ADNOC build a first-of-its-kind rock analyzer that helps determine drilling locations.
Kraft Heinz Company
IBM and Kraft are launching a state-of-the-art algorithm to deliver products to consumers more efficiently.
Talk to us about getting started
We have a vast portfolio of capabilities, services, and products to help jumpstart your transformation journey. Click below for two places to start.
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