Discovery and Exploration

How to increase customer satisfaction with artificial intelligence in your contact center

August 7, 2019 | Discovery and Exploration

81% of customers are willing to leave a brand after a single bad experience. The good news is 77% of customers have improved perceptions of a business after chatting with them online. Learn more about the evolution of contact centers. ...read more


IBM Watson Discovery is now available on any cloud

July 1, 2019 | Discovery and Exploration

IBM is excited to announce that our award-winning AI search technology, Watson Discovery, is now available on-premises or on any private, public, hybrid or multi-cloud environment. With the new IBM Cloud Pack for Data integration, it’s even easier to unlock Watson’s advanced data governance and integration capabilities and apply it to your data, no matter where it resides. ...read more


AIconics names IBM Watson Discovery Best Innovator in Natural Language Processing

June 20, 2019 | AI for the Enterprise, Discovery and Exploration

On June 11, the world’s only independently judged enterprise AI awards – the AIconics – named Watson Discovery the winner for “Best Innovation in NLP.” Natural Language Processing is the area of computer science and AI that governs the interaction between computers and human languages. Specifically, NLP concerns how computers process and analyze unstructured natural language data. ...read more


Forrester names IBM Watson Discovery a leader in AI search

June 12, 2019 | Discovery and Exploration, News and Updates

IBM Watson Discovery is named a 'Leader' in “The Forrester Wave™ Cognitive Search Q2 2019" report. Watson Discovery, IBM’s AI search engine that specializes in extracting answers from complex business documents, received the highest scores possible in the information ingestion, intent intelligence, relevancy intelligence and tuning tools criteria; capabilities which we believe offer companies augmented AI to significantly improve the quality of enterprise search results, enabling smarter decision-making. ...read more


Extract important data from governing documents with Watson Compare & Comply, now generally available

January 5, 2019 | AI for the Enterprise, Discovery and Exploration

We’re excited to announce general availability of Watson Compare & Comply – the popular offering, once baked into Watson Discovery, is striking out as a single product with a load of valuable new features to help you get the most out of your business and governing documents. ...read more


How to future-proof your business with AI

December 10, 2018 | AI for the Enterprise, Discovery and Exploration

By 2020, according to Gartner, the amount of enterprise data created will increase by 800%. As companies accumulate larger amounts of data in different formats and locations, the complexity of understanding the totality, while still being able to derive useful timely insights from it, demands a robust AI solution. ...read more


Audioburst pioneers personalized on-demand audio with the power of Watson NLU  

November 29, 2018 | Discovery and Exploration

Audioburst listens to source feeds like radio stations and podcasts, and segments and indexes millions of minutes of audio in real time. With the help of Watson Natural Language Understanding, Audioburst has created the world’s largest library of audio searchable by content, context or theme. ...read more


Empowering agents with Watson, no matter where your data lives

November 21, 2018 | Discovery and Exploration

With the integration of Watson Discovery and IBM Cloud Private, organizations have flexibility in AI deployment and bring Watson to where their data resides. WADex for ICP provides an ingestion engine that includes document conversion capabilities to consume files across different file types. ...read more


4 ways clients are seeing results with IBM Watson

November 20, 2018 | AI for the Enterprise, Discovery and Exploration

Join IBM & WIRED for the AI and the Future of Work Virtual Summit to learn how businesses are using AI to make better decisions faster, understand complex documents to mitigate risk, deploy virtual agents to enhance customer service, and foster innovation with AI Centers of Excellence. ...read more