Discovery and Exploration

October 17, 2018

Trailblazers galore: highlights from Dreamforce ’18

At Dreamforce 2018, we launched Watson Discovery for Salesforce, an AI-powered insight engine for the Salesforce Service Cloud built for your enterprise. It’s designed to give customer support agents the information they need at their fingertips, so they can resolve customer cases quickly and efficiently, right from within Salesforce Service Cloud.

Continue reading

October 8, 2018

From RoboChat to RoboBrain: UBank uses Watson to enhance customer satisfaction

With the power of Watson Assistant, RoboChat responds to customer queries on 40 core home loan topics, along with hundreds more associated questions. Initially trained on data collected from customer questions submitted through UBank's LiveChat experience, RoboChat continues to learn as more customers engage with it.

Continue reading

October 17, 2018

AIconics names IBM Watson Best Innovator in Natural Language Processing

On September 18, the worlds’ only independently judged enterprise AI awards –the AIconics–named Watson Discovery the winner for “Best Innovation in NLP.” NLP, or Natural Language Processing is the area of computer science and artificial intelligence that focuses on the interaction between computers and human languages.

Continue reading

September 28, 2018

Voxpopme speeds video-based market research with Watson Natural Language Understanding

Market researchers who work with video feedback, rather than text-based survey responses, spend hours analyzing video footage. Imagine if they could not only understand what respondents in the videos say but also what they think and feel about your products and services, instantly, without watching even a single second of video. That’s what Voxpopme is able to accomplish, with the help of IBM Watson.

Continue reading

September 25, 2018

Introducing Watson Discovery for Salesforce: An AI-powered insight engine for CRM

IBM is announcing Watson Discovery for Salesforce, which marries the intelligent, customer-centric power of the Salesforce Platform with Watson's industry-leading NLP and domain mastery to create an AI-powered insight engine to help customer service agents resolve complicated cases. Watson Discovery for Salesforce – which will be unveiled at Dreamforce – is the first Watson product available on Salesforce’s AppExchange.

Continue reading

July 12, 2018

Increasing productivity: IBM ranked leader in AI-based text analytics platforms by Forrester Wave

IBM has been named a leader in AI-Based Text Analytics Platforms by The Forrester Wave ™, Forrester's rigorous evaluation of vendors in a software, hardware, or services market. Watson Discovery, Watson Explorer, and Watson Natural Language Understanding’s strengths and weaknesses were assessed alongside seven other providers.

Continue reading

June 21, 2018

How AI is helping Autodesk transform their procurement processes

Autodesk is developing Autodesk Contract Explorer (ACE), using Watson Compare & Comply. Compare & Comply is trained on contract structure and language – and it contextually understands PDFs, the documents of business.

Continue reading

June 15, 2018

IBM Watson Studio named winner for best innovation in deep learning

We're thrilled to share that IBM Watson Studio was named winner for the "Best innovation in Deep Learning" at the world-renowned, independently-judged AIconics awards in London this week. IBM won the award for "being a pioneer in deep learning, helping to drive machine learning applications towards the true potential of AI."

Continue reading

June 8, 2018

How to prepare and clean data through quick operations, data profiles and visualization

IBM Watson Studio and Watson Knowledge Catalog include Data Refinery for self-service data preparation. Data Refinery puts data pre-processing and feature engineering in the hands of data scientists, enabling faster data insights.

Continue reading