Christine Schneider

Meet the faces behind conversational AI

August 29, 2018 | AI for the Enterprise, News and Updates, Trends and Profiles

Who are the faces behind successful AI assistants? Meet one of them: creative writer for conversational AI Maya Hausammann, who crafts responses for Autodesk’s Virtual Assistant, AVA. ...read more


How Watson empowers agents to deliver excellent customer service

March 29, 2018 | AI, AI for the Enterprise, Cloud...

Empowering customer service agents with new technology is the key to great customer interactions, leading to an increase in repeat business. This approach is often overlooked when compared with other customer service pain points, such as increasing customer satisfaction or decreasing operation costs, but in reality, these objectives are all interlocked. ...read more


How Bradesco solves customer queries in just seconds with AI

February 8, 2018 | AI, AI for the Enterprise, Conversational Services

Using IBM Watson, Bradesco implemented a virtual agent, Bradesco Inteligência Artificial, to assist employees and customers in answering their questions about bank products. Since the implementation, Bradesco sees customer satisfaction levels of higher than 85%, with 94% of queries being handled by the virtual agent. ...read more


Top 7 trends for enterprise call centers and customer service in 2018

October 23, 2017 | AI, AI for the Enterprise, Conversational Services...

The call center space is a significant, growing opportunity, and a powerful tool to transform the success of a brand in today's digital world where customers expect responses 24x7x365. AI and cognitive technologies — notably, chatbot technologies — are dominating the conversation as one of the more interesting disruptors at play. Here are 7 trends we expect to see at enterprise call centers in 2018. ...read more


10 reasons why AI-powered, automated customer service is the future

October 16, 2017 | AI for the Enterprise, Conversational Services, Discovery and Exploration...

From improvements in loyalty and brand reputation to new revenue streams, the pathway to real-time self-service in customer service brings huge opportunities to forward-thinking businesses. Top 10 reasons why AI-powered automated customer service is the future. ...read more


How Autodesk sped up customer response times by 99% with Watson

October 12, 2017 | AI, AI for the Enterprise, Conversational Services

Learn how software company Autodesk improved response times by 99% by building a virtual agent (AVA) that interacts with customers and responds to questions in real-time. AVA resolves issues on her own or can collect information to hand over to a human agent along with a full background. Learn how Autodesk used Watson to scale customer service, increase user satisfaction, and answer more inquiries faster and accurately. ...read more


Bots for the greater good: 6 chatbots making the world a better place

June 19, 2017 | AI for the Enterprise, Conversational Services, Developers

Chatbots are great for 24x7 customer service, booking hotel rooms or getting weather updates. But others have nobler goals for their bots. Here are 6 inspirational bots powering social good, including bots that help people solve legal issues, quit smoking, meditate, and find voting locations. What will you build? ...read more


Customer service for millennials: How not to lose buyers with purchasing power

January 27, 2017 | AI for the Enterprise, Conversational Services, Discovery and Exploration

By engaging with brands through emerging technologies, millennials are driving a paradigm shift in customer service. How will you keep up? ...read more


4 ways to bring innovation to your startup

August 1, 2016 | AI for the Enterprise

Startups everywhere are looking to create the next big thing, but this is not always an easy task, especially when resources are tight. One way to do this is by leveraging an application programming interface, or API. APIs are considered “the digital glue that links services, applications and systems.” In recent years, organizations have been ...read more