Andrew Crisp

By Andrew Crisp on 3 December, 2018

Customer Experience vs Customer Engagement

With consumers wanting to experience media and content in new ways, Telco and Media & Entertainment companies must find new means to engage with existing and potential customers with the goal of developing new markets, new revenue streams and new business efficiencies. Earlier this year, I joined George Bevir, Editor, IBC365, to discuss the ever-growing trade-off of […]

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By Andrew Crisp on 28 August, 2018

Artificial Intelligence: a Step Change in Customer Engagement

Experience. It’s been the buzzword on everyone’s lips for some time.  Media and entertainment (M&E) companies want to create new content, make it available anywhere, anytime (sometimes real time) and make it personal.  Telecom businesses want to offer a different set of services, move away from commodities, and in doing so set themselves apart with […]

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