Peek Inside the Confidential Strategies of Top-Performing Procurement Organizations

The challenges for procurement organizations have never been greater. After years of success driving wave after wave of savings, many procurement organizations have found themselves with stronger influence within their enterprise. Yet the bar continues to rise. Evermore complex categories of spend must be tackled and mastered to deliver sustainable savings. Compliance and risk mitigation […]

eCommerce & Merchandising

How Hot Is That Summer Deal?

It’s summertime and the sales are everywhere! My inbox is on fire with messages from retailers offering hot summer deals on seasonal trends as well as spring and summer merchandise they’re trying to clear out to make room for new back-to-school and holiday inventory. This is great for me as a consumer – this past […]


Forrester Research Rates IBM a “Leader” in Contract Lifecycle Management

The average Fortune 1000 company can maintain around 40,000 active contracts, often with obligations that number in the tens of thousands considering the nature of complex services agreements. Surprisingly, most contracts are still being managed using manual processes or with very limited technologies. The status-quo approach often leads to poor visibility and control over contracts, […]

Is B2B Cloud Right for You? Ask Yourself These 4 Questions.

You’ve heard of companies moving their B2B integration to the cloud. You may have even read about the benefits that companies are receiving from the cloud. But is moving B2B integration to the cloud right for your organization? Recently, IDC research manager Chandana Gopal spoke in detail about this trend and things to consider to […]

What We Heard at IBM Amplify 2016

It’s been some time now since I returned from Tampa, but my colleagues and I are still reflecting on everything we learned from so many interesting customers while we were at IBM Amplify. It was inspiring to hear from a great variety of clients about the challenges they’ve faced – and overcome – in their […]

Want to Make over USD 2 trillion?

Fact—the average e-commerce shopping cart abandonment rate is a staggering 68.63 percent.¹ And while Business Insider notes that cart abandonment equated to approximately USD 4 trillion worth of merchandise in 2014, the article states 63 percent of that sale value is potentially recoverable by savvy merchants.² But recovery is not strictly an after-the-fact solution. Rather, […]

Tag Management: The New Data Foundation for Personalization?

Personalization has long been a buzzword in marketing circles but 2016 is the year that brands will finally embrace the practice as a “must-have” initiative, according to a new survey by Forrester Research. Based on spending priorities for digital experience delivery, brands identified their two top priorities as “redesigning the user experience” at 69% and […]

Optimizing Store Fulfillment

I am a reluctant shopper. I don’t enjoy hours in the store. I don’t like browsing. That said, I love service: I crave an excellent customer experience. There are stores forever etched in my memory for offering helpful experiences, mostly higher-end stores where I am greeted with genuine interest. Quite frankly, these experiences make shopping […]

Fulfilling the Promise of Omnichannel Retailing

Retailers have gone to great lengths transforming into the omnichannel world, but are they truly set up for success? Most of a retailer’s focus when making this shift has been on the consumer journey across multiple sales channels. This begs a key question: What about the back end? Many retailers have experienced the cold realities […]

Futurist Q&A: Marketing Technology in 2016

This post is part of The Future Project 2025 series. Follow along as IBM thought leaders and futurists envision the impact of big data and analytics on commerce. As businesses become more digital and data-driven, marketers must embrace new technologies in order to do their jobs effectively. Tech decisions are no longer made solely by […]