Digital Experience

Free your Developer: 3 Challenges Web and Mobile Developers Face—and How to Overcome Them

Web and mobile application developers work hard to create great content and the best possible experiences for customers. And let’s face it, creating and maintaining omni-channel experiences is a lot of work. It demands technical expertise as well as a strong understanding of what will make the best user experience. And yet, many developers are […]

Digital Experience

Is Your Business Out of Alignment? Find Out if You Need a Digital Experience Tune-Up

Marketers and developers need to work together to produce better digital customer experiences. When the wheels on your car are out of alignment, fuel efficiency can suffer and performance is compromised. The same is true of the “wheels” that drive customer engagement – the multiple channels for digital customer experiences and the “fuel”, the digital […]

Customer Analytics

Two Tech Giants Just Changed the Customer Experience World

In the late ‘90s, I wasn’t worrying about contributing to my 401K. Heck, I probably didn’t even know what the term meant. For better or worse, time progressed and the word 401K now comes up way too much in my social circles. The world has changed drastically since the ‘90s and ecommerce is no exception. […]

Secrets of a Retail Industry Expert: Creating a Premier Online Shopping Experience

This post is part of our Cognitive College series where the industry’s brightest minds explore different ways cognitive will revolutionize the way that we work. The holiday shopping season is in full swing. As more and more customers rush to make their list and check it twice, many will look to purchasing their top gifts […]

Free your Developer: 3 Challenges Web and Mobile Developers Face—and How to Overcome Them

Web and mobile application developers work hard to create great content and the best possible experiences for customers. And let’s face it, creating and maintaining omni-channel experiences is a lot of work. It demands technical expertise as well as a strong understanding of what will make the best user experience. And yet, many developers are […]

Mondadori Group: Centralizing Procurement to Expand and Enrich the Reading Experience

Whether you’re enjoying a café break from holiday crowds, lounging on the couch at home, or traveling through the skies, reading material offers a surefire way to unwind. Sometimes we dive headlong into a hefty novel. Other times, we delight in skimming a glossy magazine. Either way, Mondadori Group, the largest book and magazine publisher […]

Shaping the Future of eCommerce With “Online First”

It’s that time of year… when the sleigh bells are ringing while consumers are hitting the stores and retail sites. Both brick and mortar and online retailers are currently in the midst of the busiest shopping days of the year, a critical period that can make or break a business. But the good news for […]

The Works: Click-And-Collect Is a Gift of Time

Imagine you have a direct line to Santa’s workshop. It would come in handy right now as you’re trying to fulfill your friends’ and family’s wish lists. You would be able to get the most sought after toys, unique gifts, and most popular electronics effortlessly. You could choose how you shopped, ordered and collected your […]

Give Your Online Holiday Shoppers What They Really Want with Cognitive Commerce

It’s no secret that customer expectations for a personalized and convenient online experiences continue to rise, driven largely by the biggest demographic of consumers on earth, millennials. More than anything, millennials value convenience and transparency, even over price, and retailers have taken note1. To be fair, in recent years, retailers have done a better job […]

Is Your Business Out of Alignment? Find Out if You Need a Digital Experience Tune-Up

Marketers and developers need to work together to produce better digital customer experiences. When the wheels on your car are out of alignment, fuel efficiency can suffer and performance is compromised. The same is true of the “wheels” that drive customer engagement – the multiple channels for digital customer experiences and the “fuel”, the digital […]

Beyond the Case for Cognitive Computing

The case for cognitive computing has already been made. While it may still be early days, cognitive and artificial intelligence capabilities are becoming pervasive in consumer and business applications. Cognitive technology unlocks new intelligence from vast quantities of data to develop deep, predictive insights at scale. While many understand the promise of the technology, getting […]

Master the Holiday Shopping Season with Advice from Industry Experts

It’s official. The holiday shopping season is now in full swing. From navigating the right way to reach customers to creating personalized shopping experiences, marketers and retailers have their hands full trying to master this year’s shopping season. Cognitive College Adjunct Professors and Futurists are here to help! Last week, top Marketing, Commerce, and Supply […]

The Time-Tested 1-2-3s of Holiday eCommerce Readiness

In this podcast, Brian Erickson, Managing VP of Strategic Technology Solutions at Hitachi Consulting, shares holiday tips for companies for a successful shopping season. Brian shares that many of his customers have traditionally been selling through channels, but now have created a direct-to-consumer channel leveraging eCommerce. Because they’ve been leveraging eCommerce from the beginning, they […]