IBM Cloud

Chatmantics improves customer experiences by replacing call center IVR with AI on IBM Cloud

We’ve all called a company’s customer service number only to be greeted by an interactive voice response (IVR) system. The IVR will say to press one for this and two for that and so on. You must wait for the correct number to enter your account information “so that we may better serve you” but […]

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How an AI application is helping improve quality control in the egg farming industry

People typically open a carton of eggs before buying it to be sure none of the eggs are cracked. No one wants to deal with the mess of cracked eggs. For egg farmers, one “bad egg” in a carton means the retail store must be credited for the entire carton. That could potentially waste as […]

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Healthcare services company simplifies architecture, lowers costs with IBM Cloud

Patients, insurance organizations and regulatory bodies hold high expectations from healthcare organizations. Processes are complex, exposed to numerous risks and must comply with a growing number of healthcare laws. A good and reliable recording of information, assurance of processes and simple communication about these are essential, but often fall short. The Patient Safety Company (TPSC) […]

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Cloud innovation in pig weighing helps farmers improve safety and profitability

For many people, the mention of a “hearty breakfast” or “flavorful meal” conjures up the quiet sizzle, smoky flavor and savory aroma of bacon. Pork enthusiasts can count on their beloved bacon to deliver a consistent quality and experience — and that’s no accident. Pig farmers and processors know all too well that a pig’s […]

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Cloud chapter two: How a hybrid cloud strategy can transform business

In the first chapter of cloud, we saw that enterprises were primarily focused on cost management and driving new workload innovation on the cloud. This included everything from building cloud-native applications to migrating less complex and more easily portable workloads to the public cloud. While adoption has grown rapidly, to date only about 20 percent […]

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How bioscientists tackle data overload to advance medical research

The International Center for Scientific Debate explains that the ability to better collect, store, organize, integrate, analyze and share biomedical data provides opportunities to advance the detection, diagnosis, treatment and prevention of disease. Yet the greatest challenge bioscientists face is how to handle the flood of information coming from various sources and every instrument that […]

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Performance for Assets uses cloud to increase wind farm output

Demand for wind energy is soaring. The European Union (EU) has set a target to increase the share of energy consumed from renewable sources to 20 percent by 2020. Wind energy is now the second leading form of power generation capacity in the region. To capitalize on this opportunity, wind turbine operators must maintain a […]

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NexJ delivers CRM for wealth management as a service with IBM Cloud

In the financial services industry, a firm that uses technology to differentiate its business most often has an advantage over the competition. Today, firms are increasingly focused on cognitive services and intelligent analytics that can be used to deliver better customer service. It’s not just about dashboards, though seemingly everybody wants a dashboard. Firms want […]

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Elaw uses IBM AI to automate management of complex Brazilian labor lawsuits

Brazil has strict and complicated labor laws and according to The Brazil Business, Brazilians are prone to sue their employers. It is a cultural behavior and a way to make “easy money”. With an awareness of this tendency, many companies operate illegally and wait to see if the employee is going to sue them or […]

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Financial industry adopts cloud solutions

The financial services sector (FSS) has reached a tipping point, according to an ITPro article on technology within the financial industry. “We have reached the point where banks, in particular, must consider and position themselves not just as financial entities, but as lifestyle brands too,” shared Bharat Bhushan, IBM CTO, Banking and Financial Services. The […]

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The Masters drives innovation with hybrid cloud and AI

The Masters golf tournament may be traditional on the course, but it’s driving innovation with its infrastructure and online fan experiences behind the scenes. “The Masters is surprisingly modern when it comes to its infrastructure in that it operates a hybrid cloud strategy,” reports Forbes. “For the vast majority of the year its technology needs […]

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Medical Confidence directory on IBM Cloud helps speed up Canadian healthcare

According to the Frasier Institute, waiting for treatment has become a defining characteristic of Canadian healthcare. In the 2018 report, “Waiting Your Turn: Wait Times for Health Care in Canada”, specialist physicians surveyed report a median wait time of almost 20 weeks between referral from a general practitioner and receipt of treatment, more than twice […]

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