artificial intelligence

How to increase loyalty with tech-smart consumers

Digital transformation is sweeping the retail industry. It’s especially evident in B2C marketing, where we must rethink our processes and refresh our technology to become relevant to today’s tech-smart consumers. At MediaWorld, Italy’s largest retailer of consumer electronics, we’re transforming by putting customer data at the center of marketing operations. Whereas before our marketing was […]

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How high-tech AI technology helps fulfill retail demand

Barn coats and beyond Since our founding 130 years ago, those of us at Carhartt have always maintained a tight focus on what we see as our mission: providing hardworking people with durable clothing they can rely on. Along the way, we’ve also become an iconic brand with a broadening appeal and growing visibility in […]

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How AI technology can make mining more productive

For more than 150 years, Sandvik Mining and Rock Technology has provided equipment and engineering solutions to the mining and rock excavation industry. A lot has changed over the past century and a half, and today we’re so much more than an equipment, parts and service company. We’re now also in the business of providing […]

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How to make campus life better with AI technology

In many organizations, business intelligence is the exclusive province of IT specialists and business analysts. However, those of us at Michigan State University (MSU) have a different approach. At MSU’s Division of Residential and Hospitality Services (RHS), we put IBM Watson Analytics into the hands of our operations managers. Its ease of use gives them […]

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Payment fraud prevention at a national payment switch

France has a long history as a pioneer in payment fraud prevention. It was the only nation that introduced Chip and PIN countrywide in 1992 [1]. This action made France the first all-smartcard country. And it reduced fraud in France to almost zero overnight. For decades. But criminals became more sophisticated and fraud losses returned. […]

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How to build trust in AI with blockchain technology

Machine learning and AI are all about data. We give AI-powered systems massive amounts of data to ingest and analyze, and then we trust the results. But I want to know how we can ensure the integrity of those systems, from the algorithms to the data sources. Solving the AI data-integrity issue I believe the […]

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How high-tech AI is helping stop real-time payment fraud

The New Payments Platform (NPP) opened up an opportunity for Indue to reinvent our financial crimes service due to the potential increased risk with NPP over traditional channels. Our relationship with the IBM Safer Payments solution has resulted in the following benefits: Lower false positive rates by 20% improvement ability to make rule changes 90% faster […]

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How AI technology can help make city life easier for all

My company, Shimizu Corp., has long followed the management principles of Shibusawa Eiichi, who held that economic activity and morality are inseparable. This harmony can be seen in the experimental system we developed with IBM Research to help people, including those who are disabled, enjoy barrier-free urban exploration through voice navigation on their iPhones. We […]

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How to create powerful customer service with digital humans

I think one of the big challenges for AI is public perception. People think it’s much more advanced than it really is. There’s also a common fear of AI—that it will take our jobs, make human beings redundant and somehow rule over us. In my view, I just don’t see this happening. AI augments human […]

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