Secure your digital system with scalable AI and automation technology
Overview
Optimize customer experience
The financial IT services industry has navigated industry disruptions, unforeseen obstacles and waves of digitization. While challenging, it's also created opportunities for digital transformation. Enter generative AI.
With capabilities to reinvent the customer experience while increasing revenues and reducing costs, generative AI is more than a buzz word. Artificial intelligence can help financial services companies:
- Summarize and analyze customer engagements
- Offer personalized interactions
- Increase customer satisfaction and employee experience
- Encourage self-service
- Drive revenues
- Improve regulatory compliance
IBM’s suite of hybrid cloud and AI tools—and consulting services—help financial institutions streamline workflows, optimize operations and drive growth while minimizing risks. Collaborate with IBM to develop a technology roadmap, gain a competitive edge, establish market differentiation and prepare for the new financial frontier.
Use cases
Business priorities
Cybersecurity threats
As organizations speed up their adoption of hybrid cloud and AI, security threats are escalating faster than conventional defenses can react. The expanding attack surface puts sensitive data, customer confidence and regulatory compliance at risk. Security and risk leaders must move fast, aware that a single compromised identity or untrusted access point can impact an entire digital ecosystem.
Cloud fundamentals: Strengthen security and governance
Discover how to reduce cloud risk with continuous compliance, zero trust security and automation.
Advanced zero trust security
A practical guide for banking and financial services leaders on how AI, automation and hybrid cloud are reshaping security priorities.
Customer experience
Customer expectations in financial services continue to increase, but siloed systems and disconnected AI solutions often introduce friction across every interaction. IBM helps organizations unify AI agents across channels and processes to deliver seamless customer experiences, accelerate response times and enhance self-service capabilities.
Customer experience guidebook
Learn how agentic AI boosts customer service ROI by fixing data, governance and workflow gaps.
Digital disruption
AI and automation are transforming how financial institutions accelerate growth, boost efficiency and reinforce compliance. IBM enables financial organizations to simplify operations, eliminate technology constraints and scale AI across the enterprise so leaders can strengthen their market position, increase revenue and respond with agility.
2026 global outlook for banking and financial markets
Banks face disruption from AI, tokenization and regulation, requiring tech modernization and agility.
Payments
IBM Payments Center® (IPC) delivers the latest cognitive and AI technologies to help global businesses drive efficiency and value in payments services. Whether you are in the asset management sector, wealth management sector, financial planning domain or engaged in investment banking, our ISO 20022 expertise can help you gain new insights from better data.
Accelerate modernization, strengthen resilience
IBM Payments Center upgrades payments with AI and human oversight, boosting speed and compliance.
Cloud banking
Enhance customer experiences, create new revenue streams and protect your business from cybersecurity threats. The IBM Cloud for Financial Services® accelerates the most transformative capabilities of cloud banking while ensuring security and compliance.
Rethink the core banking app modernization journey
IBM Cloud® helps banks modernize cores, boosting agility, compliance and innovation while reducing legacy limits.
Access innovation
IBM ecosystem speeds value by using compliant fintech partners on secure, trusted cloud frameworks.
Case studies
Proven outcomes across financial services
HSBC
Using AI to make data-driven decisions about high-growth stock potential. HSBC USA applies advanced AI to analyze vast structured and unstructured data, uncover insights and enhance investment strategies, enabling more informed, predictive decisions in complex financial markets.
2 billion
huge sales volumes linked to AiPEX
123%
AiPEX outperformed the S&P 500 by 123% over the last 10 years
Relevant products
Meet customer satisfaction expectations consistently and intelligently with cutting-edge, conversational AI.
Improve resiliency, response, data management and operational efficiency with a cloud-based storage.
Explore mainframe application modernization solutions that modernize simply, with generative AI.
An industry-specific cloud, built to support your unique modernization and AI transformation needs.
Relevant services
Enlist IBM expertise to modernize digital core systems for retail banking and beyond.
Successfully scale AI with the right strategy, data, security and governance in place.
Accelerate your cloud and AI transformation with IBM’s consulting and technology services.
Resources
Trends in financial services institutions
