Financial Services Consulting

Modernize core banking and payments and build resilient digital foundations that endure disruption

Two smiling women shopping at a retail store

IBM Named a Leader: Everest Group’s 2025 GCC Transformation PEAK Matrix® – India

Discover how IBM Consulting and our financial services clients are transforming GCCs into AI-driven innovation hubs that accelerate growth. 

Read the report
The banking industry is being flipped upside down

Financial institutions that used to compete based on back-office efficiencies are now competing based on front-office customer experiences. IBM Financial Services Consulting helps clients respond rather than react to this inversion of the traditional financial services industry business model.

Our expertise in modernizing digital core systems for banking has helped our clients realize cost-to-income (C/I) ratio improvements greater than 14% and total cost of operations (TCO) savings averaging 20-30%. IBM Consulting’s deep industry and technology expertise generates outcomes critical for healthy financial performance focused on three core client imperatives: growth, efficiency and compliance.

Essential to the modernization of financial services companies, our world-class IBM Payments Center provides end-to-end payment solutions to enable the agility, security and scalability needed in an ever-growing, partner-centric payment ecosystem.

Benefits 40%

acceleration in time to value of data-driven hybrid cloud applications¹

90%

of customer requests addressed by leading bank’s virtual agent and conversational AI platform

20%

increase in net promoter score with new digital mortgage support tool and improved customer experience³

Capabilities
Core banking

Accelerate your journey to cloud and embrace digital transformation and sustainability in banking by modernizing core systems, applications, processes and ecosystems.

Explore accelerating your strategy
Payments

IBM Payments Center™ (IPC) delivers the latest cognitive and AI technologies to help global businesses drive efficiency and value in payments services. Whether you are in the asset management sector, wealth management sector, financial planning domain or engaged in investment banking, our ISO 20022 expertise can help you gain new insights from better data.

Explore our payments services
Cloud banking

Enhance customer experiences, create new revenue streams and protect your business from cybersecurity threats. The IBM Cloud for Financial Services accelerates the most transformative capabilities of cloud banking while ensuring security and compliance.

Explore cloud banking
2025 Global Outlook for Banking
Speaker headshot of Shanker Ramamurthy for the Think Toronto event
Elevate banking performance in the age of AI What banks will win and lose in the age of AI?

Learn the data and strategies needed to create long-term success in a global marketplace.

Read the full report Engage with the expert: Shanker Ramamurthy, Global Managing Partner, Banking and Financial Markets
Case studies
Office towers in downtown Toronto
SBI rethinks banking
With 60% of India’s population comprised of thirty-five years old and younger, State Bank of India partnered with IBM Consulting to reimagine how to deliver financial services and more in order to build relationships with this important customer group.
Person’s hand holding mobile phone near an ATM
PNC reimagines retail banking’s future
PNC needed a flexible and agile approach to win new customers, partnering with IBM to reimagine the ways their people, processes and technology deliver differentiated experiences and products that put customers in financial control.
CaixaBank office building
CaixaBank’s CloudNow project
Spain’s CaixaBank aims to evolve core applications, improve efficiencies and reinforce its innovative vision of financial services. “IBM has become an indispensable partner in the development of CaixaBank's digital capabilities,” says its CEO.

Insights

Young woman holding a smartphone and wearing translucent glasses, looking up under neon city lights at night.
Get the best of IBM in your inbox Subscribe today
Business people on meeting in the office
Advice from 2,000 banking CIOs and CTOs
Based on thousands of interviews with banking industry leaders, new research uncovers a core set of practices to accelerate digital transformation.
Young male using computer at home
Put AI to work in finance for financial services
Learn how CFOs within the financial services industry can get the most from gen AI, including how to prepare,where to apply it and what they need to make it a valuable addition.
Person using an ATM at night
Advantages of new payments standards
The connection of new standards with legacy platforms offers a golden opportunity to enhance how payments operate.
Related solutions Finacle + IBM

Finacle and IBM deliver an industry-leading core banking solution that can improve performance, reliability and resiliency.

Learn more
Temenos + IBM

Accelerate banking transformation knowing IBM and Temenos have the scale to reduce delivery risk and support financing of the largest initiatives.

Learn more
Thought Machine + IBM

IBM Consulting helps banks simplify technical and operational complexity by optimizing Thought Machine’s Vault Core and Vault Payments offerings.

Learn more
Finastra + IBM

IBM Consulting is a global implementation partner for Finastra and IBM technology is embedded in many of Finastra’s core solutions.

Learn more
SunTec + IBM

Use IBM Consulting and SunTec’s suite of products to process customer and transaction data in real-time for quick operational decisions.

Learn more
FIS + IBM

In partnership with FIS, payments transformation gets more secure to increase customer trust thanks to fraud fighting AI.

Asian businesswoman giving presentation at startup office
SAP Connector
Direct, high-performance data transfer, around 20,000 records per second, from all current SAP systems, including S/4HANA, Business Warehouse, and ECC. It is compatible with all ODATA SAP sources.
Abstract illustration of statistics data and charts
IBM Cognos Analytics
Combine robust planning features with advanced reporting and visualization tools for real-time insights.
Business people in meeting in a modern office setting
IBM Controller
Support the close, consolidation and reporting process. Enable finance teams to automate and accelerate the financial close with minimal IT support.

Industries

Explore more our top industries pages to see all related solutions

Energy Federal Government Retail Healthcare Telecommunications
Subscribe to our monthly newsletters

Receive our newsletters that deliver thoughtful insights on emerging trends.

Subscribe now Know more
Explore career opportunities

Join our team of dedicated, innovative people who are bringing positive change to work and the world.

Register now
IBM Consulting resources and insights

Explore our thought leadership, insights and resources, to navigate today’s complex business landscape and drive high-impact outcomes.

Learn more