Transform the public’s perception of government
Governments need to digitally transform to deliver services citizens want and need. The public expects the agility and efficiency found in the private sector, and governments must embrace new technology, processes, ideas, and workforce skills to thrive.
of government entities are distrusted by citizens, consistently performing below other industries.
Solution areas
Transform
Reinvent government operations and culture relating to the citizen experience, economic vitality, and a future-proof workforce.
Protect
Arm civil servants with real-time insights to better anticipate threats, make faster and better decisions, and coordinate responses.
Serve
Better serve the public through personalized government experiences built from insights gained through prior interactions and relevant data.
Hear from your peers
UK borough reduces customer service costs and resolution times by 20%
Using tailored solutions for local government from IBM, the Royal Borough of Greenwich improved customer service processes and operational efficiency.
Seat Pleasant, MD becomes a smart city
Learn how a digital transformation helped the city government gain insights to reduce crime, handle citizen requests faster and deliver 24/7 services.
Transforming international shipping at Port of Rotterdam
Size meets efficiency when the largest European port becomes the smartest, reducing costs and creating a seamless journey from approach to berth with IoT.
Expert insights
Governments worldwide are at an inflection point in terms of rising citizen expectations, decreasing budgets, a soon-retiring workforce, and outdated infrastructure. IBM Global Government Industry General Manager Julia Glidden explains how UAE is using AI, IoT, and blockchain to deliver personalized services that are seamlessly blended into everyday life.
IBM Technology
The nature of trust is evolving, and governments can transform citizen services with powerful technology.
Cyber Security
Create layers of defense against evolving threats with a security-infused system.
Cloud
Support secure data management, appropriate access, and data privacy with IBM Cloud™.
Mainframes
Build trusted experiences for citizens and constituents with a connected IBM Z® for government mainframe platform.
Artificial intelligence
Use unstructured data to detect patterns, recommend solutions, and improve decision making.
Internet of Things
Tap in to real-time data sources for insights that can help improve citizens’ lives.
Trends and News
Accessibility on the go
Learn how smart technology powered by IoT helps provide independence to those with limited mobility.
Can traffic lights be intelligent?
Discover how AI can capture and analyze video data to make traffic lights smarter on a street level.
A Strange Exchange: brain science and public safety
One person studies how brains work. The other is a public safety expert. Their conversation? How to change the world.
Ready to learn more?
Engage an expert to learn more about solutions for government entities.
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