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Government technology solutions

Increase agility and resilience with generative AI and hybrid cloud solutions for government

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Empower government agencies with AI

As governments develop initiatives to deliver better citizen services, responsible and generative AI solutions can help increase efficiency, optimize workloads and build trust within the public sector.

IBM provides IT services and support to governments around the globe, in segments that include:

  • Tax and revenue management
  • Citizen services
  • Healthcare services and social programs
  • Critical infrastructure
  • Education
  • Public Safety and Judiciary
  • National security and defense

Our technology experts work with stewards in central, state and local governments, building on decades of innovation and co-creation in transforming data centers, boosting cybersecurity and offering cost-effective, end-to-end IT solutions. 

Explore IBM defense and intelligence solutions

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Use cases

Discover tangible ways generative AI can benefit federal, state, and local governments

Citizen services Build trust and exceed citizen expectations at a lower cost Estimate your watsonx ROI Get the AI Academy guidebook on citizen services
Faster, smarter government Enhance transparency, governance and speed-to-value Get the government application modernization whitepaper Accelerate app modernization
Human capital Free up civil servants and personnel to focus on higher-value work Get the guidebook on human capital transformation Reimagine human potential in the generative AI era

Solutions

AI for government

Enlist IBM Garage™ to future-proof public sector stewardship

 Conversational AI

Improve citizen services with AI-powered chatbots for 24/7 support

 Natural Language AI

Boost public sector efficiency with AI-powered intelligent document understanding and content analysis

 Government data protection

Manage end-to-end protection of employees’ devices, apps and data

Asset management

Optimize operations with IBM government asset management solutions

 Data management

Modernize infrastructure and ensure cybersecurity with safe citizen data management options

Case studies
City of Helsinki

Enhancing city experiences with a digital assistant network
Water Corporation

Modernizing public utility with AI-driven design
University Hospitals Coventry and Warwickshire

Transforming NHS public employee support with AI
Geospatial AI with NASA

Researching climate change through an AI-centric collaboration
Judicial system in Germany

Using AI to help manage vast quantities of data and expedite case resolution
New York Power Authority

Enlisting AI and automation for asset management, monitoring and predictive maintenance
Trends in IT solutions for the public sector
Building future-ready governments
10 things governments should know about responsible AI
AI and the Modern Tax Agency
Generative AI at the Tipping Point
Safeguarding Government in the Era of Generative AI
How government agencies can prepare for AI governance
Business reports on government topics
News and stories about digital transformation in government
Responsible AI with a multidisciplinary, multidimensional approach

Events

Think 2025

Plot the next step in your AI journey at IBM's flagship event, 3–5 May in Boston

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Take the next step

Discover the ways watsonx and IBM consulting can help your organization scale AI responsibly

 Put AI to work with watsonx Consult with an IBM expert