Reinventing Retail Service for Shoppers on the Move

In a Darwinian retail marketplace that demands the survival of the fittest, individualized service is a differentiator and a competitive advantage. Unlike the traditional definition of service, when a hotline and a store greeter might suffice, today’s uber-ization of every industry means that the last best experience that anyone has anywhere, becomes the minimum expectation […]

Transparency and Trust in the Cognitive Era

We are in the early days of a promising new technology, and of the new era to which it is giving birth. This technology is as radically different from the programmable systems that have been produced by the IT industry for half a century as those systems were from the tabulators that preceded them. Commonly […]

Revealing the ‘Hidden Figures’ of STEM

Watch this short video on the making of the inspirational, Hidden Figures, a movie based on the acclaimed book of the same name that chronicles the early lives of three remarkable African American women who helped NASA calculate man’s first orbital flights around Earth.

Customer Engagement in the Center Aisle of Retail

A serious challenge is slowly brewing in the retail industry and will certainly be part of the buzz at next week’s National Retail Federation conference in New York City. As more consumers flock to brick & mortar stores for more personalized shopping experiences, a new study shows that the vast majority of retailers still do […]

Move Over Millennials: Generation Z is Retailers’ Next Big Buying Group

Millennials are currently retailers’ largest demographic, with a massive consumer base dwarfing the size of their once-dominant Generation X predecessors. And they love to shop online — during the 2016 holiday season, more than one-third of online shoppers were Millennials. But just as Millennials overtook Gen X, there’s another big buying group retailers and consumer […]

Why We Patent

To some, today’s announcement that IBM once again led the U.S. in patents in 2016 might sound as predictable as snow in upstate New York in January. After all, this marks the 24th consecutive year IBM has received the most patents. It’s what we do, right? But to gloss over this news would be to […]