Masterclass series

Customer service and AI

A guide to engaging customers more effectively with conversational AI.

Masterclass series

Customer service and AI

A guide to engaging customers more effectively with conversational AI.

01

Why Conversational AI?

Understand the drivers and different approaches to deploy conversational AI before defining your strategy.

02

Getting started

Kick off your journey by creating your strategy and getting your data ready.

03

Organizing your team

Autodesk reduced resolution times by 99%. Hear from members of the Autodesk Machine Assistance team on how they build and optimize their conversational solution.

04

Core concepts

Get to know the basics of conversational AI. Our product experts explain key concepts, like intents, entities and dialog flows.

05

Conversational design

Learn how to best collect the data that will be required and how to define your conversational flow.

06

Advanced concepts

Learn how to best collect the data that will be required and how to define your conversational flow.

About the Masterclass

The way businesses engage with customers is changing. Customers expect to engage wherever and whenever they are to get answers, ask advice and take action in a consistent, seamless way. Conversational AI makes this possible.

But how do you build a robust solution to meet the need? One that scales across your organization? Integrates into workflows and platforms? In this course, IBM experts and clients provide tips to get started, dive into best practices, share results and walk you through conversational AI basics.

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