We are pleased to announce that in “The Forrester New Wave™: Conversational Computing Platforms, Q2 2018,” IBM Watson Assistant is named as a Leader in conversational computing. It has become increasingly important for businesses to build engaging interactions that deliver value to their customers, and IBM is proud to offer technologies that help developers and […]
With Watson, KPMG tax professionals have access to a powerful solution that frees them to focus on the qualitative documentation which defines a project, helping to transform and enhance the accuracy, speed and ROI in generating qualified tax credits for their clients.
Facing steady growth in customer and business volumes, Prudential recognized it needed an easily scalable and cost-effective solution to support a growing number of queries from financial consultants. Prudential created a scalable, intelligent chatbot using Watson AI to provide financial consultants with real-time customer-specific policy information.
With AI, marketers can unlock insights from competitors’ campaigns that would otherwise be invisible. Big trends like market share and dollar sales are easily visible, but more nuanced trends like sentiment, or share among a particular age cohort or demographic might be impossible to see with the naked eye. Using Watson platforms, consulting firms like LPA are able to ingest billions of data points from social platforms and public domain sources to bring these kinds of insights into focus – and give companies a window of opportunity to act on them.
Empowering customer service agents with new technology is the key to great customer interactions, leading to an increase in repeat business. This approach is often overlooked when compared with other customer service pain points, such as increasing customer satisfaction or decreasing operation costs, but in reality, these objectives are all interlocked.
With over 35 patents, Kelly Abuelsaad has always had a passion for creating, whether she’s been playing guitar or finding a new way to apply technology to everyday tasks. Kelly is a member of the IBM Watson and Cloud Platform team, where she helps bring AI to clients via the cloud.
Today, I’m excited to announce that Watson Conversation has evolved to Watson Assistant. It has the same features that you use today, and we’re adding a new set of features to make it easier for enterprise customers to deliver personalized and engaging experiences. If you were already using Conversation, there is no action needed to […]
Integrating AI in everyday enterprise and consumer applications is steadily becoming the new normal. In a mobile-first world, the number of users accessing AI through apps on their devices is rapidly growing. Very often, their experience is hindered by inconsistencies in the quality or availability of network connectivity. Consider three distinct examples – 1. Fixing […]
We're excited to announce the launch of Deep Learning as a Service within Watson Studio. Drawing from advances made at IBM Research, Deep Learning as a Service enables organizations to overcome the common barriers to deep learning deployment: skills, standardization and complexity.