How to increase customer loyalty? Lead with conversational AI in your customer experience.

The digital-first shopping experience gives consumers unprecedented access to the brands they love ...

How Fiserv improved a cumbersome client service experience with a Watson-enabled virtual agent

The IT team at Fiserv uses AI to streamline customer and agent interactions Watson Assistant ...

From underwriting to claims management, artificial intelligence will transform the insurance industry

Insurance is a $1.2 trillion industry in the U.S. alone, employing 2.9 million people. Historically...

Watson Assistant now equipped with new options to help businesses transform customer service

IBM’s virtual agent, Watson Assistant, is now available with an add-on option that is designed to ...

IBM OpenPages with Watson wins Red Dot design award

We are pleased to announce that IBM OpenPages with Watson has won an Interface & User Experience Design award at the...

Foundations of trustworthy AI: Guiding the workforce

As an organization expands its use of AI, its teams should build individual AI solutions that are trustworthy from the ...

Foundations of trustworthy AI: Trusted AI for the workforce

As the benefits of AI take hold and social issues rise to our collective attention, the need for trustworthy AI ...

IBM launches first AI incubator for social impact

We are proud to announce the launch of IBM’s first AI incubator for social impact organizations, empowering nonprofit ...

Meet the new standard in risk management

Legacy assessment based third-party risk management (TPRM) practices have struggled for years to keep pace with business...