AI is helping elevator manufacturers better anticipate problems, improve repair services and handle traffic more efficiently. One such elevator firm, KONE, recently joined forces with IBM’s Watson IoT, to provide predictive maintenance services and offer more personalized experiences.
Companies spend on average $4,000 or more to hire a call center service agent, with an additional average of $4,800 or more to train them. The high costs coupled with a 30% average employee turnover at U.S. call centers has put the pinch on the bottom line.
The average consumer is likely now to own a smartphone with an AI-based, voice-activated personal digital assistant. In 2019, it should come as no surprise that we’ll see AI pop up in more places and become increasingly useful for a range of tasks.
While AI’s promise is nowhere near fulfilled in 2019, many companies are using it to improve customer service, make better decisions and to squeeze efficiency out of their operations. Take a closer look at how businesses are applying AI to their real-world operations.
Extract important data from governing documents with Watson Compare & Comply, now generally available
We’re excited to announce general availability of Watson Compare & Comply – the popular offering, once baked into Watson Discovery, is striking out as a single product with a load of valuable new features to help you get the most out of your business and governing documents.
AI platforms and solutions like Watson require a partnership between human and machine to be valuable. AI is there to augment the work we do in countless industries–helping companies reimagine their business workflows, redefine how they uncover deep insights from data, and augment human creativity and productivity.
IBM Watson is expanding Watson Assistant’s capabilities to create personalized interactions and effortless experiences for end users. Today, we announced the new Watson Assistant Plus Pricing Plan for businesses. The Plus Plan introduces a new user-based pricing metric (Monthly Conversing Users or MCU), which will help business grow their virtual assistants without needing to worry about the quantity of messages each end user is sending to the system.
The AI Summit is the world’s largest AI event for business and a meeting ground for global enterprises who have already found success from practical AI usage. There were opportunities for companies of all sizes and industry professionals looking to learn about AI, how it will continue to transform productivity, and what the future of the technology holds.