October 17, 2018

Trailblazers galore: highlights from Dreamforce ’18

At Dreamforce 2018, we launched Watson Discovery for Salesforce, an AI-powered insight engine for the Salesforce Service Cloud built for your enterprise. It’s designed to give customer support agents the information they need at their fingertips, so they can resolve customer cases quickly and efficiently, right from within Salesforce Service Cloud.

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October 15, 2018

IBM AI OpenScale: Operate and automate AI with trust

AI OpenScale allows businesses to operate and automate AI at scale – irrespective of how the AI was built and where it runs. Bridging the gap between the teams that operate AI and those that manage business applications, AI OpenScale provides businesses with confidence in AI decisions.

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October 11, 2018

Watson services now available on-premises

IBM now extends our leadership in data stewardship and privacy by announcing Watson Assistant and Watson Speech to Text services as available on IBM Cloud Private. This announcement extends Watson’s commitment to extending our capabilities across the public and private clouds.

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October 8, 2018

From RoboChat to RoboBrain: UBank uses Watson to enhance customer satisfaction

With the power of Watson Assistant, RoboChat responds to customer queries on 40 core home loan topics, along with hundreds more associated questions. Initially trained on data collected from customer questions submitted through UBank's LiveChat experience, RoboChat continues to learn as more customers engage with it.

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October 5, 2018

AIconics names IBM Watson Best Innovator in Natural Language Processing

On September 18, the worlds’ only independently judged enterprise AI awards –the AIconics–named Watson Discovery the winner for “Best Innovation in NLP.” NLP, or Natural Language Processing is the area of computer science and artificial intelligence that focuses on the interaction between computers and human languages.

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October 3, 2018

Advanced conversational AI concepts

Creating a conversational AI solution that can engage with your consumers is only half the battle. Learn how to build a virtual assistant that goes above and beyond. Our latest blog highlights some advanced conversational concepts that will allow you to create more natural conversation with your end users.

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September 28, 2018

Voxpopme speeds video-based market research with Watson Natural Language Understanding

Market researchers who work with video feedback, rather than text-based survey responses, spend hours analyzing video footage. Imagine if they could not only understand what respondents in the videos say but also what they think and feel about your products and services, instantly, without watching even a single second of video. That’s what Voxpopme is able to accomplish, with the help of IBM Watson.

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September 25, 2018

Introducing Watson Discovery for Salesforce: An AI-powered insight engine for CRM

IBM is announcing Watson Discovery for Salesforce, which marries the intelligent, customer-centric power of the Salesforce Platform with Watson's industry-leading NLP and domain mastery to create an AI-powered insight engine to help customer service agents resolve complicated cases. Watson Discovery for Salesforce – which will be unveiled at Dreamforce – is the first Watson product available on Salesforce’s AppExchange.

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September 21, 2018

Announcing the AI solution with voice for contact centers

IBM Customer Care Voice Agent is easy to set up and connect to existing call center infrastructure or telephone networks. That's part of the reason Forrester named IBM Watson Assistant the leader in their report, “The Forrester New Wave™: Conversational Computing Platforms, Q2 2018.”

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