6 AI segments will account for a significant change in revenue for AI enterprise software. These functional areas are applicable to many use cases, industries, and generate benefits for both businesses and individuals. Here are the top ten use cases which will reap financial rewards for AI technology product and service companies, and a broad spectrum of benefits for everyone else.
How fund managers can apply AI to turn data into insights, reduce bias in decisions and generate alpha
In this age of rampant data growth, the only way to reliably beat the market on a risk-adjusted basis is to mine unstructured data faster and more accurately than competitors. Companies that combine AI, and machine learning with speed, accuracy, nuance and contextual awareness will change the game of managing and growing investments.
Call centers executives face the constant challenge of meeting customer expectations and business cost goals. Customers prefer interacting with virtual agents, and are choosing messaging over phone calls for issue resolution. This Forrester report outlines the trends that will enable call centers to become smarter and more strategic.
AI already impacts many aspects of our daily lives at work and at home. Over the next decade, experts predict that AI enterprise software revenue will grow from $644 million to nearly $39 billion. Here are the top 10 ways that we think AI will impact business over the next 10 years.
The average knowledge worker spends between 20 - 30% of their day looking for information. Issues with accessing your business-critical data might be the result of information silos, disconnected apps and cloud storage that keep the data out of reach for employees who need it. The solution is an insight engine that can understand, reason, learn and interact, like humans.
More than 62% of customers will consider switching to a competitor after only 1-2 bad experiences with a brand. New technologies like AI and chatbots are allowing brands to offer always-on self-service, at scale, cheaper than ever before. Spend 5 minutes or less to answer 8 questions and find out how your customer service stacks up.
The call center space is a significant, growing opportunity, and a powerful tool to transform the success of a brand in today's digital world where customers expect responses 24x7x365. AI and cognitive technologies — notably, chatbot technologies — are dominating the conversation as one of the more interesting disruptors at play. Here are 7 trends we expect to see at enterprise call centers in 2018.