November 20, 2017

How fund managers can apply AI to turn data into insights, reduce bias in decisions and generate alpha

In this age of rampant data growth, the only way to reliably beat the market on a risk-adjusted basis is to mine unstructured data faster and more accurately than competitors. Companies that combine AI, and machine learning with speed, accuracy, nuance and contextual awareness will change the game of managing and growing investments.

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November 16, 2017

Get the Forrester Report on how to make customer service smarter, faster and more cost effective

Call centers executives face the constant challenge of meeting customer expectations and business cost goals. Customers prefer interacting with virtual agents, and are choosing messaging over phone calls for issue resolution. This Forrester report outlines the trends that will enable call centers to become smarter and more strategic.

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November 14, 2017

Top 10 ways that AI will impact business in the next decade

AI already impacts many aspects of our daily lives at work and at home. Over the next decade, experts predict that AI enterprise software revenue will grow from $644 million to nearly $39 billion. Here are the top 10 ways that we think AI will impact business over the next 10 years.

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November 7, 2017

Empower every employee to be your best employee

The average knowledge worker spends between 20 - 30% of their day looking for information. Issues with accessing your business-critical data might be the result of information silos, disconnected apps and cloud storage that keep the data out of reach for employees who need it. The solution is an insight engine that can understand, reason, learn and interact, like humans.

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November 3, 2017

AI is redefining customer service. Does your call center stack up?

More than 62% of customers will consider switching to a competitor after only 1-2 bad experiences with a brand. New technologies like AI and chatbots are allowing brands to offer always-on self-service, at scale, cheaper than ever before. Spend 5 minutes or less to answer 8 questions and find out how your customer service stacks up.

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October 23, 2017

Top 7 trends for enterprise call centers and customer service in 2018

The call center space is a significant, growing opportunity, and a powerful tool to transform the success of a brand in today's digital world where customers expect responses 24x7x365. AI and cognitive technologies — notably, chatbot technologies — are dominating the conversation as one of the more interesting disruptors at play. Here are 7 trends we expect to see at enterprise call centers in 2018.

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October 20, 2017

The future of call centers and customer service is being shaped by AI

Customers today expect seamless interactions with brands whenever and wherever they choose. Given a choice, 70% of customers today prefer messaging over voice for customer support. Learn how LivePerson and Watson teamed together to create LiveEngage, the first out-of-the-box integration of Watson-powered chatbots with human agents.

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October 17, 2017

How Watson Advertising improves decision-making and reduces costs across the marketing lifecycle

The Weather Company’s ad sales business has become IBM Watson Advertising, offering agencies and marketers a portfolio of media, data, and AI solutions to help improve decision-making and reduce costs – from media planning through measurement.

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October 17, 2017

How chatbots can help reduce customer service costs by 30%

Businesses spend $1.3 trillion on 265 billion customer service calls each year. Chatbots can help businesses save by speeding up response times, and answering up to 80% of routine questions. Learn how you can increase productivity and performance at call centers by seamlessly integrating chatbots, AI and live agents.

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