The 4 key elements missing from your conversational AI strategy

In 2021, enterprises who wish to implement a chatbot, virtual assistant, or conversational AI have ...

How Cardinal Health started small and scaled fast to improve customer experience and reduce costs

Cardinal Health, Inc. is a global health care services company. Its mission is to remove healthcare ...

IBM OpenPages launches a smarter way to manage private data

Your organization needs to collect and crunch mountains of user data in order to evolve. But that can’t come at the ...

Gartner names IBM a Leader in 2021 Magic Quadrant for Insight Engines

Gartner has once again recognized IBM as a “Leader” in its Magic Quadrant for Insight Engines. ...

Independent study finds IBM Watson Discovery customers can accrue $6.13M in benefits

The impact of natural language processing March 2021 saw the release of a commissioned study ...

From the Data and AI Expert Labs: Invest in teams, not just technology

Understand that when you transform your day-to-day operations, breaking systems so you can put them ...

From the Data and AI Expert Labs: Break open your processes

Today, I want to reinforce that you shouldn’t rely on a compelling incident. You don’t need to wait until a system ...

How to drive brand awareness and marketing with natural language processing

To grow brand awareness, a successful marketing campaign must be data-driven, using market research ...

From the Data and AI Expert Labs: It’s not whether you adopt AI. It’s when.

You wouldn’t be reading this if you didn’t have the sense that AI is the future. But the breadth...