Announcing the AI solution with voice for contact centers
IBM Customer Care Voice Agent is easy to set up and connect to existing call center infrastructure or telephone networks. That's part of the reason Forrester named IBM Watson Assistant the leader in their report, “The Forrester New Wave™: Conversational Computing Platforms, Q2 2018.”
It’s time to start breaking open the black box of AI
At IBM, we’ve seen our customers use AI as a catalyst to reimaging their workflows – transforming how customer call centers operate, how people complete their taxes, and how legal professionals make data privacy compliance decisions. However, many organizations still continue to struggle in deploying their AI into production environments across their existing applications. For AI […]
6 steps to successful conversational design
Conversational design is the process of planning for the needs of your users, building dialogue for them to respond, crafting the flow of typical conversations, writing responses and creating opportunities for your AI assistant to learn and grow with your organization.
Clearscope makes it easy to improve organic search with Watson AI
Clearscope is able to use IBM Watson to reverse engineer the search engine process so content marketers can understand the key concepts surrounding the topics they want to write about, without having to duplicate content or resort to keyword stuffing.
IBM named a “Leader” in Forrester Predictive Analytics and Machine Learning report
Watson Studio was named a “Leader” in the Forrester Q3 2018 Wave report on Multimodal Predictive Analytics And Machine Learning Solutions. According to the Forrester report, IBM Watson Studio is a “perfectly balanced PAML solution for enterprise data science teams.
How conversational AI concepts enrich customer service interactions
Conversational AI allows for nuanced interactions which are more human-like than typical chatbots. To learn how to get started building a conversational AI solution for your business, register for the IBM Masterclass: Core Conversational AI Concepts.
Meet the faces behind conversational AI
Who are the faces behind successful AI assistants? Meet one of them: creative writer for conversational AI Maya Hausammann, who crafts responses for Autodesk’s Virtual Assistant, AVA.
Preparing for AI jobs: Why Nanodegrees are the future of education
An increasing number of people are opting for specialized online programs to help them transition to AI careers. Nanodegrees launched by Udacity cover many technology areas such as AI or data science and are taught by active industry thought leaders.
Getting started with conversational AI
In episode 2 of the Watson Masterclass, Lakisha Hall will discuss the foundations of the conversational AI journey and dive deeper into how to create your strategy, build your team and prepare your data.