Run Watson APIs on any cloud
August 16, 2019 | Cloud, News and Updates, Watson APIs
IBM is excited to officially announce Watson API Kit on IBM Cloud Pak for Data, which will allow clients to combine and utilize our Watson APIs anywhere. ...read more
How to increase customer satisfaction with artificial intelligence in your contact center
August 7, 2019 | Discovery and Exploration
81% of customers are willing to leave a brand after a single bad experience. The good news is 77% of customers have improved perceptions of a business after chatting with them online. Learn more about the evolution of contact centers. ...read more
Behind the code: Meet Micaela Eller
July 22, 2019 | Trends and Profiles
In this edition of “Behind the Code,” you’ll learn more about Micaela Eller and how agile transformation is helping Watson teams work more efficiently and thoughtfully to address some of the biggest problems of our time. ...read more
IBM Watson Discovery is now available on any cloud
July 1, 2019 | Discovery and Exploration
IBM is excited to announce that our award-winning AI search technology, Watson Discovery, is now available on-premises or on any private, public, hybrid or multi-cloud environment. With the new IBM Cloud Pack for Data integration, it’s even easier to unlock Watson’s advanced data governance and integration capabilities and apply it to your data, no matter where it resides. ...read more
AIconics names IBM Watson Discovery Best Innovator in Natural Language Processing
June 20, 2019 | AI for the Enterprise, Discovery and Exploration
On June 11, the world’s only independently judged enterprise AI awards – the AIconics – named Watson Discovery the winner for “Best Innovation in NLP.” Natural Language Processing is the area of computer science and AI that governs the interaction between computers and human languages. Specifically, NLP concerns how computers process and analyze unstructured natural language data. ...read more
IBM Watson Assistant gets smarter and faster, making customer service a breeze
June 20, 2019 | AI for the Enterprise, Conversational Services
We're excited to announce new Watson Assistant features that are designed to change the way businesses interact with their users. Watson Assistant not only helps answer customer questions quickly and accurately, but it also ensures that employees are empowered to do their jobs efficiently. ...read more
Behind the Code: Meet Laura Chiticariu
June 18, 2019 | Trends and Profiles
An IBMer for over a decade, Laura Chiticariu has played a significant role in developing AI technology for the company, particularly in Natural Language Processing. Now a Chief Architect of Knowledge and Language Foundation for IBM Watson and Cloud, she is diving deeper into the exploration of NLP and further build out its capabilities. Learn more about Laura and her journey in the latest edition of our “Behind the Code” series. ...read more
IBM Watson Women in AI event recap
June 12, 2019 | Trends and Profiles
Yesterday, we announced IBM's list of 40 Women in AI leaders. 30 of these women are joining us in New York today to participate in the New York Times Summit and will receive honor and recognition from us during a special IBM reception and ceremony. ...read more
Forrester names IBM Watson Discovery a leader in AI search
June 12, 2019 | Discovery and Exploration, News and Updates
IBM Watson Discovery is named a 'Leader' in “The Forrester Wave™ Cognitive Search Q2 2019" report. Watson Discovery, IBM’s AI search engine that specializes in extracting answers from complex business documents, received the highest scores possible in the information ingestion, intent intelligence, relevancy intelligence and tuning tools criteria; capabilities which we believe offer companies augmented AI to significantly improve the quality of enterprise search results, enabling smarter decision-making. ...read more