How Watson Assistant helps clients stay compliant in regulated industries
Make sure your virtual assistant isn’t putting you at risk
Getting started with the new Watson Assistant Part IV: preview, draft, publish, live
Congratulations! Your virtual assistant made it into the world, and it can successfully guide your ...
by James Walsh | February 11, 2022
Getting started with the new Watson Assistant Part III: test and deploy
It’s a big day: you practiced building actions with the new Watson Assistant in Part I and refined...
by James Walsh | January 4, 2022
Getting started with the new Watson Assistant part II: refine your assistant
Before we go into all the ways you’ll be able expand on your first assistant, take a moment to ...
by Peter Keller | December 20, 2021
Getting started with the new Watson Assistant part I: the build guide
Chatbots are a great way for you to naturally and efficiently help your customers get stuff done, ...
by Blake McGregor | December 6, 2021
Getting started with the new Watson Assistant: plan it
Launching your first assistant? We’re here to help you get going, but before we dive in, it’s important to take a ...
by Rob Yates | November 15, 2021
Using conversational AI to support employees’ psychological needs
Healthcare workers put on a brave face each day to serve those who are suffering, and in doing so ...
by Brenna McCarthy | November 1, 2021
How Fiserv improved a cumbersome client service experience with a Watson-enabled virtual agent
The IT team at Fiserv uses AI to streamline customer and agent interactions Watson Assistant ...
by Brenna McCarthy | October 8, 2021
From underwriting to claims management, artificial intelligence will transform the insurance industry
Insurance is a $1.2 trillion industry in the U.S. alone, employing 2.9 million people. Historically...
by Lexi Soberanis | September 13, 2021
Watson Assistant now equipped with new options to help businesses transform customer service
IBM’s virtual agent, Watson Assistant, is now available with an add-on option that is designed to ...
by Rachel Liddell | September 9, 2021
The 4 key elements missing from your conversational AI strategy
Clerk of the Superior Court in Maricopa County: Delivering fast, accurate answers to the public
Independent study finds IBM Watson Assistant customers can accrue $23.9 million in benefits
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