Why Watson? More accuracy. Less training time. Insanely better CX results
Nearly 80% of contact centers say their current customer service systems won’t meet their future needs. Traditional CX data systems classify and organize data for streamlined reporting, often leading to the oversimplification of complex customer interactions, leaving qualitative data ‘in the water,’ dark. Learn how Max Kelsen is using AI to shine a light on customers’ dark data to help them realize greater value from their entire data berg, not just the tip, creating custom knowledge domains 66% faster and with 97% accuracy.
IBM Study – C-Suite innovators say AI will make biggest impact on personalizing customer experience
We interviewed over 3,000 C-suite executives in 20 industries and 90 countries to understand their approach to AI and cognitive technology. More than half of them believe AI gives them a competitive advantage by improving customer experience. To compete, organizations are “rewiring” their operating models for speed and responsiveness.
Hiring Heroes: How Woodside Energy works with IBM Watson
Key points: – Woodside Energy has been working with Watson to make decades of expertise available to its engineers. – Watson ingested the equivalent of 600,000 pages of information, or 30 years of knowledge – Watson helped reduce the time spent searching for expert knowledge by 75% Learn more Woodside Energy is Australia’s largest […]
How Watson is putting data at the heart of the US Open experience for millions of fans
IBM Watson is working with the US Open to deliver millions of fans with new levels of engagement and experiences. Fans can access real-time scores, analysis, statistics and video highlights across digital platforms powered by Watson. The tournament’s mobile app featuring Watson's Conversation API, enables fans to ask logistical questions in natural language, discover who is playing on what court, who won and more.
Bolton College used IBM Watson to build a virtual assistant that enhances teaching, learning and information access
Bolton College in the United Kingdom used Watson Conversation service to build "Ada," a virtual assistant that enhances teaching, learning and student access to information. The chatbot can already respond to over 2,000 questions across multiple domains. With this implementation the college is shaping how students learn, while saving money.
How Watson AI is helping companies stay ahead of hackers and cybersecurity attacks
Cybercrime is projected to cause $6 trillion in damages by 2021. There is no way to manually read and analyze the huge volumes of unstructured data that security analysts need to process. Watson's AI allows systems to continuously learn by constantly analyzing billions of data points to detect patterns and even predict attacks before they occur, helping clients analyze threats up to 50% faster.
Building better chatbots: Two questions to ask before you get started
Chatbots are the new apps, offering scalable, instantaneous, 24x7 interaction that is difficult to achieve with human agents. Learn how an IBMer built a chatbot that could answer questions about herself — an interactive, conversational resumé of sorts. Through trial and error, she found two important considerations to take into account when building a chatbot.
The Chatbot Never Sleeps: How We Created a Chatbot Integration with Mendix That Enables 24/7 Customer Service
Chatbots are an essential way to let users interact with brands. They speak the same languages we do, answer questions and offer instant support, 24x7. Use Watson Conversation to rapidly build a chatbot that dramatically improves and automates customer engagement. Here's a step-by-step guide of how we created a chatbot using Watson Conversation with Mendix.
Australian startup Oovvuu defies shrinking advertising revenue challenges with Watson
In the fight against shrinking ad dollars, fake news, ever smaller editorial and news staff and increasingly dominant social media platforms, Oovvuu is using Watson to better connect viewers to the most relevant video and news content, generating valuable new advertising revenues for media and news organizations. Their platform can match up to 1000 videos to relevant news articles in less than a second — a 2400% increase over manual methods.