Getting started with the new Watson Assistant Part IV: preview, draft, publish, live

Congratulations! Your first assistant made it into the world, and it can successfully guide your end...

Getting started with the new Watson Assistant Part III: test and deploy

You built your first action with Watson Assistant in Part I, then refined your content in Part II. ...

Getting started with the new Watson Assistant part II: refine your assistant

Before we go into all the ways to refine your first assistant, take a moment to congratulate ...

Getting started with the new Watson Assistant part I: the build guide

Chatbots are a great way for you to naturally and efficiently help your customers get stuff done, ...

Getting started with the new Watson Assistant: plan it

Launching your first assistant? We’re here to help you get going, but before we dive in, it’s important to take a ...

Using conversational AI to support employees’ psychological needs

Healthcare workers put on a brave face each day to serve those who are suffering, and in doing so ...

How Fiserv improved a cumbersome client service experience with a Watson-enabled virtual agent

The IT team at Fiserv uses AI to streamline customer and agent interactions Watson Assistant ...

From underwriting to claims management, artificial intelligence will transform the insurance industry

Insurance is a $1.2 trillion industry in the U.S. alone, employing 2.9 million people. Historically...

Watson Assistant now equipped with new options to help businesses transform customer service

IBM’s virtual agent, Watson Assistant, is now available with an add-on option that is designed to ...